Citi Bank — Did not get refund of dispute payment

Address:

Pune, Maharashtra, 411016

I did the payment 1622.20 using city bank credit card for pizza hut payment online. for Home delivery .but order number is not generated from pizza hut so they did not provide me. I called the city bank customer care and they told me provide the call back against dispute payment, but did not take any action till now also not back money. I got the statement where they charged 1622.20 which should be void.