Citi Bank — Unauthorized amount transfer

Address:	560098
Website:	ww.online.citibank.co.in

CITI Bank had taken the complete amount from my Savings account without my permission and any intimation for the payment of my Credit card. When there was a minimum amount due which I been paying on every month, this unauthorized transaction from my savings account has been done and that amount has been taken for my Credit card payment, . That too this was happened on Saturday and when i checked with the customer care person, he had confirmed that amount will be released on Monday for sure but that was a false info. Without my permission that amount was taken for my credit card outstanding. This is really unacceptable that how come they can wiped off the whole amount from my savings account and giving me a false info as i had given a standing instruction for whole amount. But until today (Tuesday) the amount was not reversed and got a message saying that amount has been taken for credit card outstanding. So without my notice, these people had taken my money from the savings account and giving all false information.
Since from Saturday, i am running out of money and i am literally helpless now. Thought only few private banks are worst in service and security, but never thought even CITI Bank will be one among.
Really lost all my good thought and belief i had on CITI Bank. So this shows anytime these people can take all your money without your permission and intimation. This needs to be taken into serious notice to the govt and take some serious steps on these private banks