Citi Bank — Worst citi bank service - 'citibank=[protected]'

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700156

My salary account has been locked the day before i was traveling to other state. I went to withdraw money from atm and got error: temporary failure. I checked my mail to understand the issue. And found a mail in last 17 hrs stating that my account has been locked as mail was undelivered to preferred mailing address. My address was still valid and not sure why it did not reach to me. I called customer care help desk. What a customer care service from citibank!! He keep me on hold many times stating that he is transferring the call to manager and later after 5/10 min he informed that there is no manager to attend the call. I even informed that that account should not be locked as it is a salary account and my mailing address is still valid. The response was to upload the document again and it would take 4/5 working days. What should i do till that time? Do you care about that??
I have no money and was traveling to another state other day. Only one branch is there that is too far from my working place. It was a frustrating moment for me. I send couple of mails but there is always a auto generated mail stating that my query would be resolved in 4/5 days!!! What would i do till that time?????? I need to withdraw my money. I have provided my employers certificate stating my employment is still valid and insisted that citi bank can verify my official mail communication address. I even submitted the hr letter for my present address ( i have stepped into my new home on feb last 2016). Not only that i uploaded all the other relevant document - postpaid broadband connection bill ( as a proof for my current residential address) and also the registration certificate of my new home. Note that my current mailing official address is still valid!! I called customer care many times...I was kept on hold many times and the same reply they tried to contact me but could not. I asked to call me many times if not reachable 1 time. Not only that every time i wanted to talk to senior management, i was kept on hold for long and reply was same " no manager is available" . Why does they pay for then????? What they do??????
Does they feel the pain ?? The urgency when a customer is calling from another state?????? Have spend more money calling those stupid people but hardly there was any solution!! While i was traveling a got a call from citi officer
Stating that i need to submit the govt address proof for my official mailing address proof!!! Huh?????????????? I work in an mnc, and how come i can provide a govt address proof for my office address?????? I have no way but shout with frustration!!! If you don't understand the pain of a customer then there is no point continuing a service!!! A cheap service i would say!!! Citi bank never reply to customer problem!! What if i am unreachable??? What if my balance becomes 0 as i am roaming??? Their only reply is that they tried to reach but found unreachable!! Is this the service we are looking for????? Today again, i have provided scan copy of voter id ( permanent address proof), pan card, postpaid broadband connection of my new home address, hr letter stating my new home address, registration copy of my new home..Hr letter stating my employment till date...
I am in another state, still i tried to manage to provide all the documents. Should i again wait for another 4-15 days????????
Then i should say..."good bye citi" i don't want your service anymore!!! I am going to post this story in facebook as well.The world should know!!

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I hope that you would look into the problem and take necessary action.