Citibank — Bank recovery agent

Address:

Mumbai

I have got a personal loan with Citibank since 2019.
EMI due date 1st of every month.
On 1st May 2021 i was not able to make the payment of 18803 to Citibank .
I also received 7 calls between 2nd may 2021- 14th May 2021 on which I clearly updated that the payment for may 2021 and June 2021 will be done on 1st june 2021.
Even after updating a recovery agent visited my residence on 19th May 2021 without any prior notice and the loan details were discussed with my father and in front of my neighbours.
On 24th may 2021 I received a call from citibank, spoke to Mr. Thomas and he had apologized for the same. He also mentioned feedback will be given to the agent.
As per RBI guidelines a recovery agent cannot visit anyones residence within 2months of EMI bounce and if the customer is contactable.
I had answered each and every call from Citibank and also updated about the payment, still Citibank failed to follow the RBI norms and also the agent disclosed my personal loan details with 3rd party.
Now after making a RBI complaint Citibank has mentioned as I was not contactable on 6th, 15th and 24th May they sent a recovery agent on 19th May.

After several emails Citibank is not even talking about the incorrect actions, they have now mentioned that they had updated about the visit on 4th May via email, no email or text was sent.

Kindly help as Citibank is trying to hide all the incorrect action done by their end.