[Resolved]  Citibank — citi credit card due amount without billing

Address:

Pune, Maharashtra, 411027

Hi Team,

I had Citi Bank Credit card in 2009-10, however it was expired in 2010. I was earlier in Mumbai when the card i taken. But there was bill of 11, 500 due in my card and i was not aware of that.
There was no communication from Bank that my card having due amount and then when i joined Citi bank saving account then only citi bank called me that your account has due.

Bank has updated the wrong mobile no and email address, hence i missed the due amount. But Bank never accepts this. I then updated the email address and mobile no to bank on my name card by sending the address proof to Chennai Citi bank Office. My card was freezed.

There was interest of 8, 000 rs charged on my card, then i got so many call and email to pay it. I said i have not used the card and not sure someone else did the fraud with my card, Citi bank never give me the due bank statement when i used the card and from which vendor or shop.

But i paid in 3 installment to bank in total with interest 19, 500 rs. and my account for card is closed without any due amount.

My Concern is why bank has not proved the statement and bank updated the wrong customer details on my name so i didn't received the email of call.

I want to raise this concern and get the statement and with compensation bank of my charged amount which i paid of 19, 500 and wasted my time.

Regards,
Prabhat Ranjan
Mo:- [protected]