Citibank — Citibank card payment

Address:

Gurgaon, Haryana, 122033

Hi,

I am an old customer of citi bank and using your card more than 10 years.

I have a serious concern of your bill. I am paying the minimum amount around rs. 30, 000 every month since more than 1 year. I accept that i am paying currently the minimum amount with 1 month delay. Actually, i have serious financial problem since last 1 years but i am not stopping your payment. Similar way, i am expecting cooperation from your side also. I think, it will be sorted out within next 2-3 months from my side.

I have paid the minimum due amount every month which has been communicated to me from your customer care executive. If you go through the billing history, the average due minimum amount is around rs. 30, 000.00. It normally lies between 29, 000.00 - 31, 000.00. I have not used your card since last 1 year. Today, i have received one call from your customer care executive. He said that the minimum amount due this month is greater than rs. 37, 000. I have a serious concern how the minimum amount shoot up suddenly rs.7000.00. You have also calculated the penalty last month and earlier months also. This month minimum amount cannot be the abrupt exception.

I can pay this month max. Rs. 30000.00 and i have kept my budget accordingly. If this kind of trend is continued, i have to take different course of action which may not be favorable to you also.

So, i request you to correct my minimum dues this month and help me to pay that smoothly. I do not like to go for legal course as i have maintained relationship with you since long years. I am looking for long lasting relationship with you. Now, it is up to your choice.