Citibank — Citibank Suvidha Account Activation

I, Nivedita Patri, hold a Citibank Suvidha Account which is currently inactive.I had sent self-attested KYC documents multiple times to their Chennai head-office.Then I visited the Kolkata Citibank Barbourne branch on 10th Apr 2019 and submitted necessary documents to activate my account.My address, phone number and KYC is already updated.
And I received a call from Citibank on 14th May 2019 saying my Suvidha Account is active but until now I haven't received my new debit card.
I live in Odisha, I went all the way to Kolkata to submit my documents.
Citibank has its branches in very few cities in India, it has no branches in Odisha. If Citibank would have been accessible like other banks in India..I could have visited any branch and done the transaction.Neither I can do online transaction because my old debit card and online banking password is expired.
I have been talking to Customer Care agent since last 5 yrs regarding activation of account.
Unfortunately nobody gives me full and clear instructions.Every single customer care representative has been telling me different ways of activating my account.
Also when I visited Kolkata, Barbourne branch on 10th Apr 2019..I was assured my account will be activated which has not happened until now.
I am completely pissed off calling Citibank Customer Care agents every other day.Its really pity I have to struggle so much to access my hard earned money.After all this experience I would like to close my citibank account.Now that they are closing business in India I would like to know how can I get my money.