[Resolved]  Citibank — Complaint against CITIBANK for account opening

Address:

560001

Hello Sir,

My name is Amit Agarwal and I gave my documents to one of Citibank executive to open a salary suvidha account in Citibank on last week i.e, Tuesday(16th August 2016) and I was informed that it will take maximum 7 working days to activate your account and also got the instant kit in which my account number was mentioned as [protected]. I also told at that time to the executive that my salary is going to credit in this account for this month so if you are very much sure that it will be activated on time then only I will give you the document else I am not interested. At that time she replied that don't you worry sir 7 days is our maximum limit and in your case it will be activated within 4 days but till now my account has not become operative and its also the time for my salary and I have updated Citibank account number in my company portal and now I can't change the account details in the portal for this month. I have also called to customer care regarding three time in last 3 days and each time I was informed that we have taken your account on high priority basis and it will get activated by the end of the day but each and every time the commitment got failed and finally today evening they told that it will take another 2 working days to open your account. I also called the same executive for this and she gave the phone to her manager and he replied that sir it will take 7-10 working days and also replied that a customer with same name has defaulted in the past so it is taking time, if this is the problem then CITIBANK has to mention it to their customer clearly at the time of account opening since your name is similar with one of our defaulter so you have to bear with us a lot in the near future. At the time of opening the account CITIBANK executive just think about their targets and want to open the account at any cost, they just want to take the documents and after that they don't even bother whether the account has activated or not. Now I just want to ask how I will get my salary and who is going to be responsible for this. And what kind of service CITIBANK is providing to their customer. If this is the way bank is going to provide the service then how a customer will trust on the bank. I am continuously following up the executive and customer care from the last 4 days now I am fed up of all this. I just want the solution.

So please help me on this issue to find a solution.


Thanks and Regards,


Amit Agarwal

Mobile:- [protected]

[protected]