Citibank — Credit Card Fraud by Citi

Address:

India

Facts of the case:

1. 2022: Citi charged annual fee Dec 2022 (on card which was issued citing life time free)
1.2. Blocked the card after I raised the complaint citing kyc reason
2. Confirmed that the charges have been reversed but no action revealed
3. Charged again in Dec 2023 and payment due, if the charges were reversed why the same did not get adjusted?

Citi is operating unethically may be because after acquisition by axis or we do not know the reason but it is waste of time and unnecessary harassment for over a year now.