Citibank — Credit Card interest charge during announced moratorium

Address:

Kolkata, 700039

Please note that my card no. Xxxx xxxx xxxx 7674. My bill (Statement date: may 11, 2020; and due date: may 28, 2020) includes interest charge and igst 18%. Since you announced that during the pandemic you won't take any such charges, my question is why do you do this. I request you to reverse these charges.

Secondly, please note that i deposited the check well on time at one of your designated collection center. Due to the covid 19 pandemic, entailing shortage of service staff, i assume, my check was collected after about a couple of weeks post the due date. Since i never defaulted on payment of my bills — my payment history would testify — you may trust me. Thanks.