[Resolved]  Citibank — Excess fee charged without intimation of credit limit increase

Address:

Chennai, Tamil Nadu

I am a customer of CITIBANK for more than a decade. I received CITI sms regarding the dues for July 2015 and paid the same immediately. However, statement showing overlimit charges of Rs 579.09 plus Service tax. Was surprised to see such charge. I was not intimated about it. Either they should have limited the amount or should have informed me to pay the excess to avoid charges. On 3rd July 15 I got a sms stating that I have utilised more than 90 percent & I have to make payment to release further limits for use. After that sms I have not used the referred credit card Also you have charged US$ at the rate of 65.97 for booking BA tickets whereas the prevailing rate was less than 64. There may be a variation of 50 p per$ and not Rs 2. Since I am a regular customer & I always pay my dues well in advance as is evident from our track records, kly reverse the overlimit fees with service tax & the excess charged on us dollar conversion Expecting a response from CITIBANK atleast in this forum. (Mails were sent and did not receive any response). Very pathetic customer service. R Murali [protected]