Citibank — invalid credit card

Address:

New Delhi, Delhi, 110018

I was following up with the citibank regarding the credit card which i never applied for. Issue was - on 31st dec, 2016 i received a letter from citibank stated that i had some amount due for a credit card. I never applied for any credit card with citibank. I was continously calling the customer care to resolve this issue but neither they nor the citibank branch has the details of that card. When ever i contact them regarding this issue, try always say we are still invastigating.

If they dont have the details for that card then how could they blocked my amount. It's been more than 6 months i am looking for help to resolve this issue but they are just investigating from last 6 months. They always stated that they didnt find any details of credit card so they need more time to investigate. Might be citibank would need 6 more years to resolve this issue. They have also ruined my cibil rating due to that i am not able to apply any loan that i need to support my family. I am very helpless at the moment just because of this credit card issue. I actually need funds for some family urgency but citibank is not even understanding my situation.

I was ready to pay the full amount because i didnt want to make my relationship bad with the bank but i dont know whats the problem with the citibank they are not even interested to take the payment not even talk to me.

I am really fed up and frustrated with this bank and their services. Now i am not gonna pay them a single amount and i want my money back which they still have blocked.

You are the last hope for me. I dont know how can i get my blocked money back. Please help me to resolve this issue and if possible do let me know the process to do a complaint in consumer court for these kind of fraud.

For more clarification please read the below mail chain. You will get to know the situation.

Thanks,
Ashwani juyal