Citibank — Issuing debit cards and PIN numbers

Address:

Chennai, Tamil Nadu

I have an NRI savings account with Citibank. I had planned on a trip to India this March and 3 mnths prior to travel had requested that Citibank issue a new IPIn number. 1 month after request nothing came in the mail. I submiited a query asking for the status of my PIN number and they said that they had to issue a new one and promised it would reach me within 7-10 days. 2 days prior to travel no mail as yet Call to customer service in India was the worst experience. No help and completely rude. Said I had to check with my post office. Have already done it and they tracked it and said it hasnt left India as yet. When I mentoned this to the service customer representative was totally rude and completely unhelpful. Why should a NRI even consider this stupid and arrogant bank of absolutely of no use. Worst experience ever.