Citibank — Loan closing letter

Address:

Gandhinagar, Gujarat, 382421

I taken the personal loan in july 15 & i paid emi regularly up to may 16. And also i paid all oustanding amount rs.5752229.00 with tax & interest & also prepamnent charges on dated 10th may 2016. Citibank bank commited to me bank will be send a closing llatter after clear cheque & draft. As per my bank statement both are cleared & credited. But till date ciitibank not provide me a latter or no due certificate. Pls give the tell me why it is late. When we give the late payment bank is take the panulty. Pls i want my personal loan closing latter. Pls do the neccessory.
Card no. Is [protected]
Loan no. Lcemtn9210525
Prepayment loan closing request no. Is[protected]
Email id :gb. [protected]@ricoh.Co.In