Citibank — Not providing interest certificate since past 6 days

Website:

www.online.citibank.co.in

I raised an online request for Fixed deposit interest statement thru Citibank Online banking. A very standard practice as this information shall be used by me to compute my income taxes.
I was given a request number and was informed that within 48 working hours statement shall be delivered to my email.

48 hours gone and nothing happened, when i called back I was surprised to hear that they did not have any such request in their system!!

They again raised a fresh request on 3rd May-17 and it was to be completed by end of 5th May. On 5th evening I did not receive the certificate and I again called. I was told that by midnight it shall be received. Now it's 5AM 6th May and still no sign of certificate.

I again called and now I am being told that it shall be prioritized and delivered by Monday.

Very poor practices followed by Citibank. They can not even generate an interest certificate which even in a small bank is made available instantly at the counter within 5 minutes.

Naam Bade Darshan Khote