Citibank — Not sending the personal loan taken against credit card in proper city bank letter head

Ref: Card Ending with 8079 Sir/Ma'm, It is quite disappointing to inform that despite 21 telephonic requests and 17 online communications the concerned authority is not sending the loan details in a proper city bank letter head or with signature of concerned officer indicating the authenticity of the letter. Repeatedly they are sending the loan details in an ordinary word document format that too without indication of the source of communication and City Bank logo or signature. All the time I talk to the customer care people or to the Managers concerned they first beg apologies for the inconveniences and take the request afresh thus resulting in delay of one month or so just to send the simple statement. Some they say that the statement has been dispatched through BSA courier and the same will reach me soon but nothing as such is forth coming. As the document was to be submitted before another bank and the same did not come as on date I have decided to approach in the Delhi State Legal Services authority for a direction to the authority. The inefficiency level to deal with customer requests/requirements and the sheer negligence that have been shown by the City people is highly deplorable. Now the onus lies on them to prove that the action was not deliberate before the appropriate Court of Law. I will definitely drag the case to the Court if I dont receive the loan statement in a proper city bank letter format. S.K.PANDA/[protected]