Citibank — NRV wrongly deducted from my account

Address:	New Delhi, Delhi, 11001
Website:	www.citibank.com/india

I opened the Citibank account in 2006 and it was a salary account. In the year 2013 I contacted Citibank CP branch converted it to saving bank account and the minimum balance (NRV) which needs to be maintained then will be Rs 25, 000. From 2013 this account is no more a salary bank account and I am maintaining the balance more than Rs 25, 000 but I received an email and SMS from Citibank stating to build up the NRV upto Rs 200, 000 to avoid non-maintenance charges. In the same email it has been mentioned "To know more, please visit www.citi.co.in/nrvfaq.htm". On visiting this link again I found the average minimum balance (NRV) I need to maintain for a saving bank account is Rs 25, 000. Now you have deducted Rs 600/- from my account without my consent and breached the terms & condition, so I request you to refund my Rs 600/- immediately.

Regards
Rajesh Rawat