Citibank — Personal loan documents

Address:

Gurgaon, Haryana

My documents had been taken by one of the citibank executive and after that till now i did not receive any update whether loan has been processed or not. I have already told them that in my cibil there was in issue in 2013 but they assured me that we are concerned only about last one year.
Now they took the documents and no response.Atleast they should told me the reason why they have been rejected the personal loan. The issue with my cibil regarding that i have submitted all the necessary documents. I have already taken one car loan and if cibil issue is that much critical then car loan should also been rejected earlier.