Citibank — Poor customer care service | |||||
My citibank credit card was fradulently used by miscreants. I had spent more than 30 min. to raise my grievance to a citiphone officer in Chennai, IVRS said all the officers were busy! After several attempts, I could place my complaint at mumbai no.[protected]. On 18.12.16, an officer in Mumbai told me that my grievance had been forwarded to the "Dispute Team" & would get a call in the next 48 hours. No call came from citibank. I had escalated my grievance to Anna Salai Office on 22.12.16 & submitted a written complaint in person. I was told that I'd get a call in 24 hrs.! 7 days gone but nobody ever called from Citibank! Citibank proudly claims that it is over 200 years old & it never sleeps! Seems like the Citibank is too busy that it has no time to address it's customer's grievance! Sasikumar.S, Chennai 56 Was this information helpful? | |||||
Citibank customer support has been notified about the posted complaint. | |||||
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