Citibank — Unethical behavior for credit card closure

Address:	New Delhi, Delhi, 110016
Website:	www.online.citibank.co.in/customerservice/grievanceredressal.htm

Dear citibank,
Please address the following inconsistencies on your part:
1. On my request to close credit card, i was assured that on paying outstanding amount inr. 31950.00, my card will be closed. However, it was not closed even though i have cleared the outstanding amount dated, april 11, 2017.
2. On discussion with your executive, i have been informed that if i had not made any purchase, amount can't be generated on my part. However, inr. 987.87 for april 2017 and subsequently 1025.79 for may 2017 has been generated without solving my issue with you (Citinbank). Kindly address this inconsistency
3. I have been informed by your executive that you offer me inr.1000.00 cashback for continuing relationship but you don't reveal the information that you are posing the condition that i can't close the card before six months. What kind of customer value offer is this?
How can you not reveal the information while making some fraudulent offers simultaneously.
4. Your executive on my request that if he can't resolve the issue, kindly connect me to higher management for resolving the issue says that he will arrange call from manager which i never receive. Why do you keep hierarchy for resolving any issue?
5. Your executive is not able to address my issue and they keep saying thanking you for continuing relationship with citibank and
I am your valuable customer.
5. If i am a valuable customer, kindly give me fair exit for closing your credit card and kindly take back your fraudulent bill of inr. 1025.79 that you have imposed on me.
6. Do let me know your higher management whom i can explain the issue regarding your fraudulent ways of running credit card business.
Hoping that you will revert soon and help me to close this credit card.

Regards
Nikunj kumar jain
Mob. [protected]

On wed, may 24, 2017 at 4:39 pm, nikunj jain wrote:
For your immediate action to close my credit card account.
I am surprised to find that you call me and ask me to make further payment of inr 1025. 79 to close the card.
Kindly see the trail mail and take immediate action to close credit card. Do make sure that no amount is reflected on my part.
Hope that i don't need to escalate matter again.

Warm regards
Nikunj kumar jain
Mob. [protected], [protected]

— forwarded message —
From: nikunj jain
Date: tue, may 23, 2017 at 12:18 pm
Subject: fwd: credit card closure
To: head. [protected]@citi.com

Dear citibank,
I have again received statement of inr. 1025.79. I have already asked you to please close my account.
Kindly close my credit card and please remove the above invalid statement.
I am requesting you to please take urgent note of this mail.
Thanks.

Warm regards
Nikunj kumar jain
Mob. [protected]
Credit card last four digit 4361

— forwarded message —
From: nikunj jain
Date: wed, apr 19, 2017 at 10:18 am
Subject: credit card closure
To: [protected]@citi.com

Dear citibank,
I have requested for closure of citibank credit card. I have also cleared all my dues.
Already for the last 6 months, you have been charging interest that i am not aware why it has been charged.
On my request, i was given confirmation that my card will be closed after i clear all my dues (Inr. 31950.00 on april 11, 2017) but recently i have received statement of inr. 987. 87.
Please check the same and close my credit card. The above statement is also invalid as i was already confirmed regarding closure of credit card.
Do let me if you need any other information.

Thanks!

Warm regards
Nikunj kumar jain
Mob. [protected]
Credit card last four digit 4361.