Citibank — Unwanted credit card by Citi employee by providing false information

Address:

Mumbai City, Maharashtra, 400001

One of Citibank employee has told me false information about the card and now i am getting message that my credit card has been dispatched. I asked that person about the card and he has told me that this is not the credit card and given wrong information.
When I am calling to citi bank customer care no body is receiving the call and the customer care service is worlds worst service. not even able to reach to the customer care person.

help me with that otherwise i ll take a legal action and go to the consumer court with all recordings and proofs. I want a call from citibank regarding that!!!