[Resolved]  Citibank — withdrawal of conversion approval

Address:

Bangalore, Karnataka

I Basavarajan citibank card holder ([protected]) called citibank customer care on 03/02/2015 evening and requested to convert the purchases made on the add on card used by my son into emi and they informed me that they would arrange a call back from the concerned department, then the next day i got a call from the bank and i disscussed the conversion of purchases with them and they gave me all details like processing fee, rate of intrest, loan tenure and before confirming they ask for personal details like date of birth, residence address that was when they told me they have an issue with age since i am 75 years old and they said they would get back to me after taking an approval from their higher ups, then in the evening they called me and confirmed the conversion and asked me to pay exactly RS 3185 and rest RS 26915 was converted to emi, as told by them we made a neft payment of 3185 on 04/02/2015 since 4th was the last date of payment, then i get a call from the bank on 11/02/2015 @ around 4.00 pm and was told my purchases conversion was cancelled since they did not get an approval and asked me to pay the amount of RS 26915 immediately, my complaint is that out of the blue u get a call and you are asked to pay the amount with no fault of mine, how did they confirm on 4th february in spite of knowing my age, i have been humilated by the bank regarding my age and disturbed me mentally and financially, i dont want any other senior citizen to under go this, for this mistake from the bank i need a compensation.my contact details is [protected].