Citibank — Wrong charges for mistake done by Citibank

Address:

Vadodara, Gujarat

Dear Sir, We are using our credit card No. #8526 in the name of Mr.Atul Goswami. We are regularly paying our dues to all our credit cards and also did it for Citibank card since the inception of the card. We had made payment to citi bank to credit in our above said card but due to mistake done by citibank executive the payment is credited in my brother's card. With great difficulty we could sort out this problem with citibank but Citibank started to penalty of delay charges which actually caused due to their mistake. We reuire help to clear this issue as still we are receiving penalty and interest from Citibank. Why should we bear even service tax paid by citibank for their mistake?!!! Please do the needful