Citizen Of India — Platform problem

Address:

Bellary, Karnataka, 583101

At ballari railway station train came on platform number 3, 56501, when platform number one is available, this is against routine previously all towards guntakal comes at 3rd platform and towards hubli at 1st. Today 17416 came to 1st. What about sr. Citizen who cannot come by overbridge steps please make permanent rules not as per station master who makes problem to public