Follow us
Log in        Register
     
 
Indian Railways Logo

Indian Railways Customer Care

Ministry Of Railways

Rail Bhawan,Raisina Road, DL, India
New Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Phone:+91 11 2338 1213
Mobile:+91 97 1763 0982
 

Indian Railways Complaints & Reviews

Indian Railways - Horrible experience - Nandigram Express 11402

User
 ramraj78 on Dec 15, 2014
Hi There, This is to bring to your notice that on Saturday I was traveling back to Mumbai train no 11402. Train got delayed for 50 mins, there were no place to move in Sleeper Class nor there were no water in the compartment. It is always happens unreserved people travelled in sleeper class making it difficult for the reserved passengers. I have to literally wait until Aurangabad comes. The travelling was so sad and so horrible experience....
Complaint comments Read comments Complaint category Railways

Indian Railways - To misbehiave to anand vihar terminal to ticket collector

User
 rjvkumar629 on Dec 13, 2014
Dear sir, I am going to drop to my mother, to anand vihar railways station, but i found to one ticket collector, his name is mr . suraj kumar .he is appoint to anand vihar station mr suraj is saying to give my ticket, & i am shoing at a time ticket but mr suraj use abuje to me . I want take action to mr suraj to our railway ministry . so i recquested to me sir pls contact to me as soon possible If not take any action to the ministry then i forward to me complain to railways minister direct. so pls give me response quickely thanks rajeev my EFT NO 580906, 580905...
Complaint comments Read comments [1] Complaint category Railways

Indian Railways - Not Boarding Train even having confirmed ticket

User
 sodhi555 on Dec 13, 2014
Dear Sir Its the incident at Moradabad Railway station. Details are as follows: PNR: 2841680464 Train No. 14311 DOJ: 12-12-14 From: MB to JP Class: 3A Confirmed Seat: B1, 12 Coustomer Name:Amrit Kaur Sodhi (My Mother aged : 54Y) Ticket Collector Name : R. R. Meena While my mother bording the train the TC (Mr. R. R. Meena) Refuses My Mother that she is having the PNR No. Which is in waiting list and same has been cancelled automatically. You are not able to board the train. If You board, you shall be treated without ticket. At the same time my mother called be and describe about the...
Complaint comments Read comments Complaint category Railways

Indian Railway - HARRASSMENT BY RAILWAY OFFICIAL - TIRUCHIRAPALLI RAILWAY STATION - STERN ACTION REQUIRED

User
 B Jawahar Jain on Dec 12, 2014
Dear Sir, This is in reference to the travel dated 28 Nov 2014. (Train No. 16231, PNR No. – 4514310711, From Mayiladuturai Junction to Bangalore City, Class – 3AC). It was an E-Ticket where both me (B Jawaharlal) and my wife (J Kamala) were supposed to travel to Bangalore. Due to a sudden dip in my health, I couldn’t make it to the journey. My wife went ahead with the travel in my absence. My son (on a different ticket) accompanied my wife. My wife had boarded the train at Mayiladuturai. Within minutes of boarding the train, the Railway TT had come and checked her ticket. As I am...
Complaint comments Read comments [1] Complaint category Railways

Indian Railways - Tc - Complaint against Ticket Collector- B.K GUPTA (NCR)

User
 rahul_nigam on Dec 12, 2014
dear sir I along with my 3 family members travelled from MUMBAI CST to LUCKNOW JN from PUSHPAK EXPRESS as on dated 11-12-14 in IIIrd AC coach, we have 3 confirm tickets and one ticket was in (WL-1).However i boarded in coach B1 with my father, mother and brother those are having confirm tickets SEAT NO.-43, 45, 48. While ticket collector Mr B.K GUPTA checked our ticket and said to me that your three tickets are ok but one ticket is in (WL-1) therefore you have to travel in sleeper coach then i said, Sir when i have paid full fare to travel in IIIAC so why should i go in sleeper coach then...
Complaint comments Read comments Complaint category Railways

Indian Railways - NON ISSUE OF RECEIPT FOR EXCESS FARE

User
 Kommattam Paulose Jose on Dec 11, 2014
I traveled in Tippu express train on 09.12.14 from Mysore to Bangalore and incidently occupied a seat in a reservation compartment. (Though there was no mention of it being reservation compartment and it was almost empty) But a person in tte uniform came in and started checking the tickets and collected Rs.15.00 as excess fare for sitting in res. compartment.bur never issued a receipt. On questioning about the receipt, he said single receipt will be issued for some 10 passengers for his convenience and he did give me a receipt after some time showing amount as Rs.330-00. (SWR Rt. No.386566. If this...
Complaint comments Read comments Complaint category Government Organizations

Indian Railway - non receive of parcel and asking for extra charges

User
 Deepak kayal on Dec 11, 2014
Dear Sir, Reference to my previous complaint in which I complained for not receiving my parcel from Dibrugarh to Kuchman City worth Rs 4500(vide ticket no 92368314 and luggage ticket no 27484 and paid parcel charges Rs 230 on dated 16.02.2014) After complaining to you I got a call from parcel office Kuchman City and they told me that my parcel is lying at their office. When my representative went there to pick the parcel then your parcel officer demanded charge of Rs 6000 /- .This is unjustified because inspite of your officers mistake of not delivering the good in time and inspite...
Complaint comments Read comments Complaint category Electronics & Appliances

Indian Railways - Train delayed by 2 hours often

User
 pj.krishnakumar on Dec 10, 2014
Parasuram express (1664) which needs to arrive trivandrum at 6:35 pm, will be delayed for at least half an hour daily. Weekly once it arrives even 2 hours late. Due to this consistent late arrival on different time cause difficulty for the local passengers who doesnt have another train from trivandrum to nagercoil between (6:00pm to 9:00pm).Passengers who arrives trivandrum station at 6 has to wait for atleast one hour for train . It is highly annoying for passengers who depends on Parasuram express. Kindly do the needfull. Thanks....
Complaint comments Read comments Complaint category Railways

Indian Railways - Worst Railway station of Pride city - Bangalore

User
 n.seshagirirao on Dec 8, 2014
it is really to have such worst ra, ilway station maintenance, Bangalore being one of the prime cities of India. There is no cleanliness, no guidance, narrow aisles and entrances, no platform facilities poor lighting and dirty station covered with all public. Neither Karnataka govt nor Indian govt has any interest to develop this important city station ????. The pathetic situation is most difficult to reach the station on either side with the poor narrow dirty roads. nsrao...
Complaint comments Read comments Complaint category Railways

Indian Railway - non receive of parcel

User
 Deepak kayal on Dec 7, 2014
Respected Sir, I booked a electric fan from Dibrugarh to Kuchman city but it didn’t arrived to me So when I complaint about it they told me to inquire in Macrana (rajasthan) but when i inquired their i didn’t got any responce. I have a humble Request to you please resolve my matter and provide me my luggage . Your Faithfully S.K Sharma Sohanlal Chunilal A.T Road, Dibrugarh Phone No-9401652699...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Western Railway - issue of monthly season ticket for superfast trains

User
 maheshkumar dada on Dec 6, 2014
we are doing job in Surat & we have to reach to our job place in time from Bharuch to SURAT but monthly season Pass is not being issued by recovering monthly superfast charges for travelling in general coach only so kindly favour in this regards...
Complaint comments Read comments [1] Complaint category Government Organizations

Indian Railways - payment option for season ticket of Mumbai suburban is not allowing Axis Bank Debit Card

User
 ik19972 on Dec 2, 2014
Dear Sir / Madam, While booking a fresh Season ticket of Mumbai suburban, the payment option of debit card shows a few banks, while all other nationalised banks are missing, even it does not allow online banks payment option. I want to make payment through Debit Card of Axis Bank through Gateway of ICICI Bank. My ID Card alloted by IRCTC is as followed with user id: ID Card No 0000002789 Kindly suggest as to how to make payment through Debit Card of Axis Bank and even it does not allow making payment through Gateway,...
Complaint comments Read comments Complaint category Railways

Indian Railway - File TDR declined even after biometric device attendance provided

User
 jawed_akhtar786 on Nov 28, 2014
I booked railways ticket of sleeper class on 20/12/2014 details PNR No 4811275696 Train No15016 Train Name YPR GORAKPUR EXP FromBPL To GKP Date20-12-2013 Class SL Boarding Point BPL Reservation Up to GKP Quota General Due to busy in urgent work in office not able to travel so proceed for File TDR. File TDR under process and declined with reason passenger travelled. I emailed File TDR department that not travel on ticket, department ask me to provide proof of availability in office. I provided bio metric thumb mark attendance sheet of my office presence and department again process my request...
Complaint comments Read comments Complaint category Railways

Indian Railways - TDR Processed but refund not approved

User
 Gopal Ganguly on Nov 28, 2014
Sir, I had launched a complain against Transaction ID: 100000019344379, and PNR Number: 8447669879, dated on 14/07/2014 reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. But unfortunately today after a long time I got a mail from IRCTC that Indian Railway rejected my claim showing reason ...No EDR has been fed against the particular PNR. I am really astonish and unable to understand why I can't refund my money?? Kindly look into the matter and reply me at my email id which is imganguly@gmail.com Regards, Gopal....
Complaint comments Read comments Complaint category Railways

Indian Railway - Complaint Regarding Train delay

User
 atri1718 on Nov 25, 2014
Respected Sir/ Madam I am a resident of Unnao District, I used to travel by train Lucknow Kanpur Memo Passenger train, but all these trains have no definite schedule to reach on time .The distance between Kanpur to Lucknow about 72 KM only, but not a single Local train scheduled on time. If you will check the record of last two year, you find rarely some countable days the train has scheduled on time, IT was not problem of single passenger, there is about 3 to 5 lakh passengers travel every day, and all these have suffered from poor Indian railway management, Sometime these train has taken stoppage...
Complaint comments Read comments Complaint category Railways

Indian Railway - Paid the full amount; both charging ports not working, side-upper birth was less than 5 feet 8 inches length.

User
 Laxmikant Kachhap on Nov 20, 2014
Recently I had to visit Vizag, I left from Bangalore via Bhubaneshwar Express in a 3rd AC compartment. Everyone these days have at least one portable device including mainly our Mobile phone, no bother, I had my laptop too. I got a side-lower seat and fortunately there was a charging point, but doesn't works. I went for another one on the other side and freakingly it too doesn't works. I don't know why the hell I paid for if I can't get the services. I paid Rs 1700 for the seat for the 20 hours of journey, the all the eight people gave sum of 13, 500 rupees. Cant they fix two charging points which...
Complaint comments Read comments Complaint category Railways

Indian Railways - worst conditions of toilets in train number 14056 Brahmaputra Mail

User
 rahulc7 on Nov 16, 2014
The condition of A1 2AC coach in the train number14056 Brahmaputra Mail was pathetic, unhygenic and unclean for the entire duration of journey from 14 Nov 2014 to 16 Nov 2014. When asked about the cleaner TTE had no idea about his whereabouts. On 15 Nov the cleaner came with feedback form and asked us to just sign the form without even filling the form. When asked to clean toilets and put soap dispenser he replied rudely and went away. Nobody provides feedback/complaint form....
Complaint comments Read comments [2] Complaint category Railways

Indian Railways - complaint agaInst non receipt of my Motor cycle Hero honda. PNR No 862-488095 and pwBill/ LT no B5585571 Pune to Yerraguntla

User
 Birru Sreenivasulu on Nov 1, 2014
Dear Sir, I would like to inform and submit my complaint agaInst non receipt of my Motor cycle Hero honda which was booked from Pune to Yerraguntla on 15 Oct 2014 vide PNR No 862-488095 and pwBill/ LT no B5585571. I was promised by raIlwar authorities that the vehicle will be loaded on Chennai Express. On same day and reach to Yerraguntla(YA) on 16th Oct 14 morning. Next day I went to Yerraguntla railway parcel (Booking) Office on 16th Oct 2014, I was informed By officials to Check my Vehicle. The vehicle Was not received by PARCEL office, Again I visited on 18th Oct 2014 submitted Xerox copy...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Indian Railways - Train missing

User
 ravivenkaraddiyavar on Oct 31, 2014
Train missed due to Non display of train details on (TV) Electronic board. Train scheduled time was 18.50 . We asked enquiry officer about train status.he told it will come 50min late. There was board infront of him, Note was written that train status will be displayed in TV, 30min before arrival. we were awaiting for train but there was no display. at 19.40 i enquired again, that time he told train already left. I explained all details to him but he was very rude to me. I was travelling with ill wife Train no-02692/BKN YPR PREMIUM. PNR NO-2163603781 DATE OF JOURNEY-22.10.2014. I...
Complaint comments Read comments Complaint category Railways

Indian Railways - Non Receipt/ Deliveri of Motor Cycle Even after Five months

User
 gopal292001 on Oct 28, 2014
Dear Sir, I would like to inform and submit my complaint agaInst non receipt of my Motor cycle Hero honda which was booked from Howrah to Visakhapatnam on 29 May 2014 vide PRR No 2720-488095 and pwBill/ LT no A3183271. I was promised by raIlwar authorities THat the vehicle will be loaded on Howrah - Mysore express On 30May 14 and reach VisaKhapatnam VSkP on 31 May 14 morning. As I was moving on transfer I left Kolkata on 30 May and went to vskp railway parcel Office on 31/5/14 at 1100 hrs I was informed By officials to Check on 01/06/14 . The vehicle Was not received by PARCEL office,...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Share this page with others

  
  

Recently Discussed
2 days ago
Western Railway
issue of monthly season ticket for superfast trains
3 days ago
Indian Railways
TDR FILED AMOUNT NOT REFUNDED
5 days ago
Indian Railways
To misbehiave to anand vihar terminal to ticket collector
5 days ago
Indian Railway
HARRASSMENT BY RAILWAY OFFICIAL - TIRUCHIRAPALLI RAILWAY STATION - STERN ACTION REQUIRED
6 days ago
Indian Railway
Miss management at AC coaches