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Indian Railways Customer Care

Ministry Of Railways

Rail Bhawan,Raisina Road, DL, India
New Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Phone:+91 11 2338 1213
Mobile:+91 97 1763 0982
 

Indian Railways Complaints & Reviews

Indian Railways - Central Administrative Tribunal OA order No. 1341-2005 dated 20.10 2008 not Implement by DRM-NCR-Allahabad.

User
 Dilip Kumar Chakarvorty on Jul 18, 2014
To, Dated: 18.07.2014 Hon’able Minister of Railway Ministry of Railway, Govt. of India, Rail Bhavan, Rafiq Marg, New Delhi. Sub: Application for implementation of Central Administrative Tribunal order of 1341 of 2005 dated 20.10.2008 and contempt order no. 29 of 2010 dt 10.11.2010, but North Central Railway not implementation the same. Respected Sir, With due respect I beg to say that I have submitted some few lines under your kind control for consideration prompt action against Central Administrative Tribunal order and contempt order. That...
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Indian Railways - Refund of Wait List Tickets

User
 manoj61367 on Jul 15, 2014
Dear Sir, I have booked a ticket through IRCTC on dated 14/4/2014 with PNR No- 4815541247 and Transaction ID- 0888426148. Total Number of Passengers were 5 out of that only 2 tickets were confirmed and remaining 3 tickets were not confirmed. I filled a PDR but 4 months have gone and Railway has not refunded my money. I have been paying the interest to the Credit Card for last 4 months. I have sent several mails to IRCTC but they are not responding properly. Please justify and refund my money with interest....
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Indian Railways - Misbehaviour of Ticket collector on old age Woman - Reg

User
 Policherla Gurunaresh on Jul 14, 2014
Respected Sir, I (P.Guru Naresh) of having IRCTC user ID:gurunaresh. My mother was traveling with PNR NO:- 4611131300 Train No:- 57258, TIRUPATI PSGR on 13- 7-2014 for class-SL Boarding At Chirala(CLX) Arrival 17.47 Departure 17.48 Destination Tirupati(TPTY) Arrival 02.50 S2 - cabin # Booking Status Current Status 1 W/L 76GNWL W/L 9 2 W/L 77GNWL W/L 10 My Mother and Aunty of 55 & 52yrs of age were travelling. As they were entering inside train cabin, T.T came and asked for ticket. My mother showned ticket to him. he replied it is not eligible for entering inside reservation....
Complaint comments Read comments Complaint category Travel & Vacations

Indian Railways - LT Parcel not received wide LT NO.432115 Dt.06.07.2014

User
 SHYAM PAL on Jul 9, 2014
I mr. Shyam pal service in cisf . Dated on 06.07.14 two items, motor cycle jk17 1523
And one drum with house hold items lt parcel no 432115 dated 06.07.14 reserved on 07.07.14
By train no. 19028 vivek express lt parcel from jammu tawi to sadulpur but above two items are not recieved from sadulpur railway station. I request to you please support me. Or please give me own items i.E.. Motor cycle jk17 1523 and drum with fill household items.

My contact no +919460757703, +919929659290...
Complaint comments Read comments [1] Complaint category Railways

Indian Railways - Technical problem in ticket cancellation & TDR file & getting refund

User
 pradhan.sabyasachi on Jul 8, 2014
This is to inform you that I had booked a ticket on 13/06/2014 (PNR NO:6231002181) but after chart preparation I got a message that the ticket has been confirmed as RAC & I was unable to travel because I had to take my family as well. I was trying to cancel the ticket through my login ID but unable to do so as the ticket was not showing in booking history & filing TDR for which I tried to contact customer care to technical help but not able to reach out, for which I shoot a mail to concern party through [IRCTC #4138397] for cancellation of my ticket before 10 hours of the actual departure...
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Indian Railways - Indian Railway - Train Number 16236/16235 Stop in Carmelaram Station

User
 gmarunkumar on Jul 4, 2014
I am using the Carmelaram station for last 2 years for my travel towards madurai and my return travel. I stay near marathahalli and I used to start around 9.15 PM to reach carmelaram station. If I have to reach Majestic, it will take 2 hours for me. This stage is going to benefit many people who are currently using it. Moreover this also helps in reducing the number of vehicles moving towards Majestic or city limits. Kindly consider our request to have this stage back for the Train Numbers 16236/1623....
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Indian Railway - Anand railway station parking stand

User
 hari patel on Jul 3, 2014
Indian railway world largest organisation. So pleased stop to this types of behavioural done by one of normal contractor. I have following complaints. (1)- over chagrin almost double, triple rate . Indian railway given them official rate . 0-12. 05 rs. And 12-24. 10 rs.they are charged to the customer almost double, triple rate ... like 0-12 10rs. And 12-24. 20 rs with printed sleep...
(2)- they are not displayed rate singing board.
(3)- if any arguments they are doing missing patrol from the bike or also done damage bike tyre and tube.
On the above system all the anand railway...
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Indian Railway - Train Number 16236/16235 Stop in Carmelaram Station

User
 gamerrajan on Jul 2, 2014
Hi, I use to travel frequently from Karmelaram (CRLM) Railway station - Bangalore to Virudhnagar (VPT) in 16236 (Tuticorin Exp), similarly while coming from Virudhunagar in 16235 (Mysore Exp), I use to get down in Karmelaram. Now as per Railway department's new update these trains are not having a stop in Karmelaram railway station. Because of this passengers around Marathahalli, HSR Layout, Sarjapura Road, Whitefiled, BTM Layout, Madivala and etc are forced to travel 20+ KM inside the Bangalore city. As per this Railway department's new update all other Express trains are having a stop...
Complaint comments Read comments [4] Complaint category Railways

Indian Railways - Parcel not received (receipt no.10A-575528)

User
 umb_140614 on Jun 27, 2014
Dear Sir, Parcel booked for Bike transfer from Barkakana to Ambala cantt on 14.06.2014. The parcel dispatched on 17.06.2014 through train no. 18101- SE, Rear compartment-SLR no.948711.Even after submitting these all details, railway staff is unable to trace out the consignment till now. 2-times I have personally visited the Ambala parcel office, but no body is entertaining there and bothered about it to trace out. This is only due to carelessness of the staffs, who have not unloaded the bike @ Ambala cantt, when it was arrived on 19th June'14. Now, rly staff of parcel div. is asking me to visit...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Indian Railways - Regarding railway booking ticket complain

User
 shobhnath_tiwari on Jun 25, 2014
Respected Sir /Madam Yesterday, at about 3 PM, I went to reserve a ticket (Train No. & Name: 14609; Hemkund Express (Haridwar to Ludhiana); Date of Journey: 05/07/2014; 2nd Class: ) at the Dhandari Kalan Ludhiana Computerized Railway Ticket Reservation counter (Counter No. 1). Regretfully saying that I (Shobh Nath Tiwari ) have made railway concession facilities as Business purposes. People comes to take reservation for business purpose not real necessary.I request him why are you blaming me .The government had given concession for those person who is unable to travel the journey with...
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Indian Railways - Lost Luggage

User
 Ramakrishna Peddinti on Jun 24, 2014
Hello Sir, We have lost my luggage when we got down in Vijayawada. The PNR number is : 4610510049. Train NUmber: 17401., Seat number S1 42, S1 44. We have lost one bag which has Venkateswara Swami's photo, One ladie's bag, Kids toys and bangles. Please let me know about Contact name: Ramakrishna Phone NUmber: 9492762822...
Complaint comments Read comments Complaint category Travel & Vacations

Indian Railways - motorcycle not delivered

User
 monikasharma07011995 on Jun 21, 2014
a yamaha crux bike registration no.-HR/31F/9156 was loaded on 15.06.2014 from delhi station but not reached new tinsukia station. Its PRR No.-4110702754. consignee's name- vikash sharma. address- V.P.O.- nidana tehsil and district- jind. Phn-8876646452...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Indian Railways - extra charging by agents other than railways specification

User
 bhanu01emmi on Jun 20, 2014
I would like to inform higher authorities that agents appointed by them for rural areas for facilitation easy ticket booking are charging much more than railways guidelines . I hereby inquired it in general interest in shivpuri district of MP in khaniadhana region where an agent named Ankur is charging irctc specified agent charge plus 20 rs per person booked therby.. Being accountable in interest of general public i want such case to be strictly inquired to for it forms the initial structure of corruption under a government control audit....
Complaint comments Read comments [1] Complaint category Government Organizations

Indian Railways - ticket checker used my situation and collected extra amt

User
 sureshmsuresh on Jun 17, 2014
I am m.suresh.m and living in madurai.I went to vandalur on 16.6.2014 in electric train and and returned to chennai egmore station while returning, near Thamparam station the ticket checker checked my ticket and told me that the ticket is ordinary ticket but, you are entered in first class compartments and I ready to pay my fine and I shows my Madurai train ticket (time:9.20P.m) but, he delay to get my fine and collected fine amount Rs 270+540 (No: K0714925 & K0714821 .I entered the first class compartment unknowingly .I told him to catch my train within 2 hrs so, the ticket checker used my...
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Indian Railways - Requesting for refund of money

User
 askoshin on Jun 17, 2014
Sir I was traveling from Chennai to Erode on 11 march 2014 in train Number 12695 with confirmed ticket in A1 seat number 1 2 &3. I am a Kidney failure patient, and I was admitted in Railway Hospital in Perambur (Chennai) from 23 September 2013 to 11 march 2014. I am wheelchair dependent and require at least two attender to support me. On the day of my discharge I requested for railway ambulance up to railway Station, and request to pick up us by 1300 hrs. Our train was scheduled to depart by 1525, but the ambulance reached us to pick up by 1420 hrs and it had two other patient for some referral...
Complaint comments Read comments Complaint category Unauthorized charges

Indian Railways - Train canceled without any information, partial refund of e-ticket

User
 khan11 on Jun 16, 2014
Dear Sir,

I had an e-ticket for my family from Sakleshpur to Yeshwanthpur with train no 16516 (KAWR YPR EXPRES) on May 8 with PNR 4716178833.

I called the call center 5 times and enquired they replied that the train is scheduled with a delay of 2.30 min and will arrive at 6 o clock. I also send an SMS to 139 and the same information was provided. I checked in your website and it showed the same info.

My family reached the station at 5: 00 pm in heavy rains and were informed by the station master that the train is diverted and wont arrive at the Sakleshpur...
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Indian Railway - cancel ticket amount not refunded

User
 ak220888 on Jun 16, 2014
dear sir my teacket cancil date is 29 may 2014 but my amt is not cradit my ac i am calling indian raiiaway customer care center and email. but my amt is not refund my ac so plz help me.
pnr no-2733438624. cancli amt -1570 Transaction ID 100000010452056 RefundID 100000000764637 user id- ak220888 email id- ak22081988@gmail.com mob-97162940000...
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Indian Railways - Extra amount deducted for cancellation of e-ticket

User
 prasenjit987 on Jun 12, 2014
I have cancelled ticket of Duronto express on Thursday i.e 48 before the shedulled to depart but they deducted 25% amount from total fare. My pnr no is 6727336547. Date of journey : 14/06/2014...
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Indian Railways - Parcel not Delivered

User
 Vilas Parab on Jun 12, 2014
Sir, I booked 3 items, namely 1motorbike and 2 parcelbags at Dadar satation for delivery to Chennai Egmore on 31/05/2014. Receipt No.979926. for train no 12163 DN. When my son approached Egmore parcel office only 2 items were delivered, namely 1 motorcycle and 1 parcelbag. 1 parcel bag was missing.The authorities were unable to trace the 2nd parcel bag. They have given in writing that 1 parcel bag is due.Gate pass no. I request you to track the missing 1 parcelbag and intimate me or my son immediately on following contact nos. Vilas Parab- 9821467420 Pramod Parab-9867577756...
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Indian Railway - change of boarding point

User
 aparajita thakur on Jun 9, 2014
Dear sir/mam. Myself aparajita kumari booked online.as below. But now i want to change my boarding status. INSTEAD OF RANCHI I WANT DHANBAD AS A BOARDING POINT. pls change my status. Pnr Number 6728743164 Transaction ID: 0918957166 Train No 18628 rain Name: RNC HWH INT EXP From Station: RANCHI(RNC) To Station: HOWRAH JN(HWH) Date: 10/6/2014 Class: CC Boarding: RANCHI(RNC) Resv Upto: HOWRAH JN(HWH) Quota: Tatkal...
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