Indian Railways Customer Care
Ministry Of Railways
Customer satisfaction rating: 1%
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2483
COMPLAINTS

Indian Railways Customer Care

Ministry Of Railways

Address
Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Phone:

Mobile:
Mobile:
46
28

Customer satisfaction rating
1%
Complaints
2483
Responses
0
Resolved
4
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Railways Complaints & Reviews

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Indian Railways — TDR repudiation

 akashraj singh on Jul 27, 2016
I have filed the tdr filed against pnr number 8248194269 with reason party partially confirmed/waitlisted and waitlisted passengers did not travel. which was repudiated by the chief commercial manager/refunds wr due to reason, non travel certificate against wl/rac passenger not obtained in partially cnf family ticket as per the indian railways refund rules https://www. services. irctc.co.in/betadoc/amendments_refundrules_2406. pdf
Train 11466 jbp - somnath express. journey date 16.07.2016. i had booked 3 rail tickets for 2 ac in the above train. all 3 tickets were waitlisted at the time of...
Complaint comments  Read comments Complaint category Railways

Indian Railways — TDR not processed getting irrelevant replies

 Yat_007 on Jul 27, 2016
Pnr 2319994874
Date of journey 9 july 2016 7:20hrs
Tdr filed 6:19hrs
Sir i filed tdr for partially confirmed tickets 60 minutes before scheduled arrival of train i. e 7:20 hrs (lucknow)
The refund has yet not been processed and the reply i got was that my date of journey was 4july2016 however my date of journey was 9july2016. i have attached the proof for the same.
Kindly have my refund processed....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — No whereabouts about my parcel

 Rohitchitti on Jul 26, 2016
I would like to bring this to your notice regarding my bike royal enfield thunderbird the parcel i'd number 036938 which was sent from jamnagar to lonavla via vivek express train number 19568 from oka to tuticorin is not delivered and the whereabouts of the bike are not known till date i. E after six days of sending the bike. I have approached the parcel office in lonavla and they told me that lonavla didn't have the facility to load or unload any parcel (Please note that i wasn't told about this when i booked it from jamnagar to lonavla). And they informed that it might've gone to pune. I asked...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Refund not yet received. tdr filed with reference number 100000109009964

 somdebasish on Jul 21, 2016
Dear sir/madam,

Please find below my up-to-date correspondence that i have already made with the concerned authorities for my refund which has not been received by me in spite of successful tdr filed bearing registration number 100000109009964 on time and tdr status showing "cr registered". As of yet no refunds were made to my account nor i am informed or intimated of the consequences after running from pillar to post, but to no avail.

I would be grateful if you please look into the matter or escalate it to the concerned higher competent authority in order to fix the...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Parking charges at surat railway station

 anil@1963 on Jul 20, 2016
Parking charges at surat railway station is rs.50/-per three hours.
No one stay their for three hours except when trains are late which is very rare now a days.
This is too much charges to pay rs.50/- for half an hour as receiving or sending any pass anger hardly takes 30 minutes so it should be hourly basis.
Go through the case and find out whether it is alright or justify.


Anil s jain
Surat...
Complaint comments  Read comments Complaint category Railways

Indian Railway — Wrong display of coach position

 mrpc nair on Jul 18, 2016
Detailed complaint was placed on 26.5.2016. The complaint no is
W/sr/mas/000128499 dated 2605.2016.. T has been confirmed
That the complaint is transfered to palaghat division.. They have asked explanation from tte (Reply still awaited)& wrong positioning of coatch
The complaint is transfered to chennai.
Today 55 days passed. Who wii attend the complaint & when we will get a...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — Harassment for 'seva' money in shatabdi

 nehamax123 on Jul 17, 2016
Sir/ma'am
This has never happened while travelling in a kalka shatabdi before. I have had on board staff demanding and harassing passengers for money under 'seva' tag, but this was the first time it happened in sharabdi.
While travelling on 16th july 2016, from delhi to chandigarh, a catering staff gave me the railway feedback form, which i filled giving good reviews, as travelling with shatabdi is always a pleasant and stress free experience. Then this fellow came back asking passengers if they wanted soup, coffee or tea. I opted for soup.
As soon as i was done with my soup...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — Theft from cloakroom july 12, 2016 indore

 apoorvaashi on Jul 17, 2016
I stored 2 bags in cloak room at indore railway station on july 12, 2016. While a rat nibbled the luggage when it was stored there, the railway staff took out items from our bags. They stole our clothes (3 set of ladies dress while 1 set of male trouser and 2 shirts) worth rs 5000, bedsheets, packed bottles of pickle, shaving kit, beauty accessories and some containers that we newly bought from the market. The suitcase was of american tourister and was brand new. Total theft - rs. 8000, cost of suitcase - rs 4800, cost of polo bag - rs 2985/-. The rat can nibble but can't steal items. This is highly...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Train delayed

 priyanimesh on Jul 17, 2016
The grand trunck express is standing in jungle since last 4 hours, railways should realise that people's time is important and there are elder and patients too in the train.Indian railways one of the worst in service delivery. Kindly refund the money for the tickets as the work for which i wanted to reach delhi can not be done as the time has already passed because of the delay....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — Providing substandard food stuffs

 prabhatmorning on Jul 14, 2016
We were traveling by kalka mail and it was too hot, so we went to comesum the food junction of delhi railway station which is at platform 5, we asked the two 500ml cold drinks, the counter man mr mohit has given us 2 bottles of linda 500ml and remaing change but we got surprised when we have touched the bottle it was hot instead of cold, we asked to change it he says all are like this and then refused to refund and started misbehaving as well as threatened us also and said "jisko complaint karna hai kar aur yahan se bhago"...
Complaint comments  Read comments Complaint category Food

Indian Railways — Not paying attention to my complaint [Resolved]

 Vipulgup on Jul 9, 2016
I was thrown by a tte from moving train on 14/05/2016. Train no. 12926/22926 paschim express at sonipat station. I complained to grp sonipat but didn't help me. Then i made my complaint on indian railways online complaint portal on 20/06/2016. My complaint no. Is w/wr/bct/000135358.
I complained after so many days as grp sonipat clearly refused to do my help.
My complaint is shown pending aby this site always. No action has been taken on my complaint.
No attention has paid to my attention. The tte is moving freely after doing this serious crime....
Complaint comments  Read comments [2]Complaint category Railways

Indian Railways — Collection of parking fees in excess - bharuch railway station.

 vkshingala on Jul 9, 2016
Bharuch there are five pay and park facilities are working at present.
1. near our gate (west)
2. near in gate (west)
3. near parcel and railway police office. (west)
4. at right side of railway colony entry. (east)
5. back side of ticket window (east)
None of this parking has displayed contractor's name and schedule of parking fees. they are charging rs 10.00 per 12 hrs and issuing parking slip fpr rs 5.00
As per the parking boy. rs 5.00 is for railway offices.
Kindly confirm all these parking lots are authorised.
Why they are displaying...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Bike shifting from hyd to chandigarh

 Naredh on Jul 9, 2016
Dear sir,
I have booked a bike frm hyderabad to chandigarh on 1-7-16, it reached delhi on 3-7-16, but until today i. E. 9-7-16it is their in delhi. The very purpose of shifting bike through railways has failed. And still further im not to get d phone number of concerned person whom i shd talk regarding that. Everyone escapes by saying that is different department, atleast they are not giving d contact number of concerned department. Kindly make to it that, everything goes in a correct manner.

Pw no. 4000390041
Consignee name santhosh
Contact no. 8699061699
Complaint comments  Read comments Complaint category Public Transportation

Indian Railway — Complaint related to parcel department

 gsmanni on Jul 8, 2016
Dear sir,
I am please to inform you that i had booked my scooty from kanpur for bareilly on 01july 2016, having scooty no. up78 cz1410 & forwarding no. 2002707133 by train no. 12469, which is expected to be delivered in bareilly on 02 july 2016. due to the irresponsibility of parcel workers of bareilly they had not unload the scooty & scooty reached to jammu by same train.
After requesting so many times to the parcel manager jammu parcel department loaded the scooty on tuesday (05.07.2016) for bareilly, once again bareilly parcel team had not unloaded the scooty & scooty reached back...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Complaint related to parcel department

 gsmanni on Jul 6, 2016
Dear sir,
We are please to informed you that i had booked my scooty from kanpur have scooty no. up78 cz1410 & forwarding no. 2002-707133 for bareilly jn by train 12469 on 01.07.2016, which is expected to be delivered to me at bareilly on 02.07.2016. but when i go to bareilly station for the delivery then the parcel manager of bareilly informed me that we had not unloaded the scooty & the scooty reached jammu by same train. we had follow so many times at bareilly station for the delivery of scooty but it is not delivered till yet, no one tell us, when we get my scooty. we request you to please...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Booked Self luggage not delivered from long time

 Surendra ishu on Jul 9, 2016
Sir, I am defence personal, I have booked my scooter and 08 goods packegas (03- steel box, 05 PVC packets) at Jodhpur stn from jodhpur to jhansi as on 29 Jun 2016 as self luggage, I was reached Jhansi (Jhs) at 01 Jul 2016 and go to parcal room and asked about my luggage staff said "your luggage not reached you can check all platforms" I checked but till time luggage not reached, after one-day I went again luggage office but luggage not reached. I was make complaint for this concern at luggage complaint book after 2-3 days I received a phone call "01- PVC, 03 steel box reached please take your luggage,...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Refund of TDR for PNR 2118625264

 NITIN ARSULE on Jul 5, 2016
Dear Sir,

I have file my TDR on 26 may 2016. Till date I have not get the refund of TDR.

2118625264 This is PNR no of my ticket.
100000104545753 This is the TDR registration no.

We have contacted IRCTC, below is reply from IRCTC.

please confirm the refund status of the given PNR to IRCTC

Regards,

Nitin Arsule
9403377880...
Complaint comments  Read comments Complaint category Government Organizations

Indian Railways — Parcel booking delayed

 Tauseef Bhat on Jun 29, 2016
Sir, i have booked a box with household goods from Agra Cantt Station to Nasik Road Station on 23 Jun 2016, under PRR no. 4000385231, but till date i have not received the box at the destination station. Sir i am a defence personal & i have kept my uniform items in the box as well as some household items. Now i am facing a lot of difficulty in running my day to day chores.
Sir plz do the needful & forward the box to my destination as soon as possible....
Complaint comments  Read comments Complaint category Government Organizations

Indian Railways — Parcel of 2 wheeler bike not received

 popritam on Jun 29, 2016
SIR,
sir, my friend booked my bike for parceling from NAGPUR to PUNE on 26/06/2016 sunday at 3.15 pm but after 3 days also there is no sms of uploading ma bike and even not showing any online status on www.parcel.indiarail.gov.in
PPR NO. : 1001 381 625

PLZ INFORM ME AS SOON AS POSSIBLE : PRITAM : 7588772559...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — Calicut railway station parking in fourth platform

 Mredhula pradeep on Jun 29, 2016
I am a season ticket holder of Indian railway travelling between calicut and kuttippuram. As the train 56651 passenger train was late and my car parking duration was 12hrs and 7 minutes the contractor charged me 50 rs. Which means 20 rs extra for extra 7 minutes. The train which was to reach calicut by 6.15 pm reached by 7.00pm. I would like to know the parking rates of similar stations in india which stands in par with calicut railway station...
Complaint comments  Read comments Complaint category Railways

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