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Indian Railways Customer Care

Ministry Of Railways

Rail Bhawan,Raisina Road, DL, India
New Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Phone:+91 11 2338 1213
Mobile:+91 97 1763 0982
 

Indian Railways Complaints & Reviews

Indian Railways - Book Lost

User
 Udhu on Mar 28, 2015
Trn no 12724, AP Exp dep New Delhi on 09 Feb 2015, reached Secunderabad on 10 Feb 2015, Bogey no B3, birht no 30, PNR 2742258743. Book Name "Human Values and Ethics" Kindly return to Gp Capt (Dr) Uday Singh NCC Dte P, H, HP, Chd Kendriya Sadan, Sec 9A Chandigarh 160009...
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Indian Railways - platform ticket

User
 Nanda Kumar Chaparla on Mar 28, 2015
i came to drop y friend in rjy station for cicaar express..he went to counter to collect his ticket and my platform ticket...when the train arrieved i gave send off and coming back ..ticket collecter asked me to show u r ticket suddenly i went back to my friend and asked ticket he told me in counter i asked for ticket but he didn't give me a ticket for the change of 10 rupees ...in ticket counter they told we don't have change is this is our country or anything, , the ticket collecter folloes me and he leave all the people searching he just come back with me and told to pay 290/- i told sir my friend...
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Indian Railways - PARCEL ( MOTOR CYCLE) NOT DELIVERED YET

User
 indiangopi on Mar 21, 2015
I am Gopinath Barman would like to share with you that, I had booked a parcel ( Motor Cycle- Bajaj Discover, REG. No# DL10SE/4042) on 15.03.2015 to be dispatched on 17.03.2015 from DELHI to RANGIYA JN ( RNY -Assam). Parcel was booked under PRR No # 4000134525, PW bill/ LT No # 4813501 in BRAHMPUTRA MAIL ( Train NO# 14056) Parcel was supposed to reach my Station RANGIYA JN on 19.03.2015, but parcel/Bike has not been unloaded in my Station till today - 21.03.2015. Train has passed my station around 8.00 PM. Also it is not getting possible for me to trace the Parcel . Please look into this matter...
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Indian Railways - TDR amount not received even after 2 and half months

User
 Sunny Juneja on Mar 17, 2015
SNo Cancellation ID PNR Number From To Date of Journey TDR Status TDR Filing Date 1 100000028378076 2628439434 NDLS RK 31-Dec-2014 CR Registered 31-Dec-2014 13:29:16 HRS The status shows CR registered. Inspite of 2 and half months now, no refund is made....
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Indian Railways - Non refund against TDR against PNR no 2628359818 Transaction ID: 100000133400769 actual travel PNR 2263768752

User
 ska@srei.com on Mar 16, 2015
I have submitted my TDR request with IRCTC on 16/12/14 for PNR no 2628359818 as i have not travelled because train was late for more than 4-5 hours and travel on another ticket on same day at same time under PNR no 2263768752 but my TDR request has been rejected on 03-02-15 again i have submitted my request with IRCTC on 06/02/15 under there ticket of complaint no IRCTC #904049 but till date not get the refund nor any suitable assurance or response even i have mailed them abount 10-15 time in last 1 and half month Details of my original mail is given below written to IRCTC/ Eticket / TDR process with...
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Indian Railways - PARCEL MISSING

User
 pramitpattnaik on Mar 16, 2015
I have booked my bike along with 3 cartons. But i have received only my bike. Other 3 cartons are still missing. There is no response from the railway department in TITLAGARH RAILWAY OFFICE (PIN-767033) when we asked for the same. They are also not helping regarding this issue. PARCEL DETAILS: FROM: CHENNAI CENTRAL TO: TITLAGARH NAME: PRAMIT PATTNAIIK DATE OF BOOKING: 05-MARCH-15 PW BIL NO: A0349159 PWB TICKET NO: 349159 PRR NO: 4000-130714...
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Indian Railway - TDR filed but till now no refund

User
 Nitin622 on Mar 16, 2015
TDR # 100000177871243 was filed on 24/02/2015 and till today the refund is not provided. Generally, all other railway zone (like South Zone) we will get the refund very soon but I always facing a challenges whenever I filed TDR in Eastern Zone. I do not understand why there is so much delay in providing the refund. I called customer care of IRCTC and they where helpless... even I have email conversation. Let me know when I can expect a refund. Thanks & Regards Nitin Agarwal...
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Indian Railways - Luggage Travel Bag - Gold color - Mar 9th 2015 -

User
 harshavalluru on Mar 10, 2015
Lost luggage bag - Gold color - below SL berth (71) S14 coach (beside general cmprt), Journey date 8th mar 2015 - NLR - Hyd - 12759 Charminar Exp - Train reached Sec station at 7.30 am on 9th Mar - Luggage Bag Missing from side lower berth. In bag side pocket my ID proof is there.. 6 pairs of clothes - Cash 150 Rs.. sweets -- HDFC Debit card ...Totally costs around 7k Rs (including bag cost). -- IF ANY1 BY MISTAKE take my bag.. Pls hand over it to me.. GIVE ME SOME INFO on this... ---- Please tie your luggages with chain to any seat . at least on safe side. --- my mobile number - 9985604735...
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Indian Railway - NO REFUND OF MONEY WHEN TRAIN CANCELLED

User
 Lakshmi Narain Srivastava on Mar 9, 2015
I BOOK A E TICKET ON 19 FEB 15 FOR JOURNEY FROM GHAZIABAD TO SAHARANPUR FOR JOURNEY DATE 4 MAR 15 . BUT ON THAT DAY TRAIN CANCELLED BY RAILWAY. DUE TO LAST MOMENT CANCELLED OF TRAIN I RUSH TO NEXT TRAIN AND ANY HOW I REACHED TO DESTINATION. BUT DUE TO TIGHT SCHEDULED AND RARE AVAILABILITY OF INTERNET I COULD NOT CANCELLED MY TICKET. IS THIS NOT RESPONSIBILITY OF RAILWAY TO CANCELLED MY TICKET AUTOMATICALLY. AND IF NOT THAN ALSO WHY IT IS TIME BAR FOR 72 HOURS I COME BACK TO DAY FROM THERE AND TRYING TO CANCELLED MY TICKET BUT IT IS OUT DATED. PLEASE HELP ME TO GET MY MONEY REFUND MY TICKET...
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Indian Railways - worst condition in ac waiting hall

User
 rnsain on Mar 8, 2015
the ac waiting hall in madurai junction is worst maintained in terms of infrastruture. there are 5 ac. of which only one is working. i wrote a complaint in the note kept. its not a official complaint register. on just going back on the register, it seems that ac issue is there un attended since 15 days. if a passenger travels with photo copy of id proof, will railways alloq to travel. if u govt ia atrit with rules, then it must also b to hat level. if ac not working for one day or two is ok. but 15 days is very bad. hope on my next visit to waiting hall will b nice....
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Indian Railway - REG. DEDUCTION MONEY AGAINST SLEEPER RESERVATION FROM LUCKNOW TO CHANDIGARH

User
 SURAJS64 on Mar 5, 2015
RESPECTED SIR, I, SURAJ SINGH S/O MAHENDRA SINGH IS BEG TO SAY THAT IRCTC DEDUCT THE MONEY OF RS. 396.24 AGAINST SLEEPER RESERVATION FROM LUCKNOW TO CHANDIGARH IN THE TRAIN NO. 12231 LKO CDG EXPRESS IN R/O TRANSACTION NO. 100000185301908 BUT NEITHER RECIEVE PNR NO. TILL 06-MAR-2015 NOR RECIEVED REFUND TILL DATE THROUGH ONLINE ON MY PERSONAL IRCTC ID HCCM SURAJ. KINDLY SIR TAKE NECESSARY ACTION ON AFORESAID SUBJECT AT YOUR END PSE...
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Indian Railways - No refund of TDR

User
 Devendra Singh Bharangar on Mar 3, 2015
Had filed TDR on 28-Dec-2014 13:15:42 HRS, till date did not receive any funds, status shows CR registered. PNR Number 6635835454 for reason "Train Late More Than Three Hours and Passenger Not Travelled." Reference No for this is: 100000027927654 Please look into my matter Regards Devendra Singh Bharangar Mo: 09711070826...
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Indian Railways - TDR Money not return

User
 hridesh chaudhary on Mar 2, 2015
Dear Sir/Mam, I canceled two E-Tickets on same date (4 feb 2015) when train announcement is delayed more than 3 hours. I was also confirm with train inquiry window at railway station. My TDR had been successfully submitted on irctc website. but i have not recieve any refund from irctc till now and when i saw status of TDR then it will show CR Registered. I have send you both of E-Tickets TDR status as attachment. Plz check these. Plz reply me....
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Indian Railways - unavailability of water in train 12661 Pothigai Express Date: 28/02/2015. COACH S11 AND S12

User
 mamatha244 on Feb 28, 2015
No water in restrooms in both the coaches. There are many passengers suffering in the coaches without water. There are kids, elderly passengers and diabetics.. People from long distance are having big trouble. The TTR says water will be filled only in Villupuram.The response gives is not at all helpful. People here are helpless and disappointed in the service provided. Please take necessary actions as soon as possible as people who travel in future should not fall in the same place as we are today....
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Indian Railways - TDR filed rejected

User
 hariomsingh292@gmail.com on Feb 28, 2015
Dear sir, i have not got any refund till now of my TDR filed application. Transaction ID-100000159916343 PNR Number -8332135042 Train N -12141 . From -CSTM To -MGS Date of Journey -24-Jan-2015 Reservation Status -TDR Repudiate Date of Booking- 24-Jan-2015 train was 5 hours late from starting point(mumbai cst).According to rule if train is late more than three hours from departing station then i will get refund. I filed TDR but Still did not get refund and now showing TDR Repudiate .Refund the amount as it was 1900 rupee ticket. thank you hari om singh (9010343359...
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Indian Railways - TDR filed but No refund credited

User
 leena umredkar on Feb 27, 2015
I have filed TDR request as we failed to travel because of some unavoidable circumstances. but i havent recived any refund against it. Details of the same are given below. TDR Zone: SOUTHERN RAILWAY (SR) Cancellation ID: 100000030461016 Transaction ID: 100000118513017 Train No./ Name: 11041/CSTM CHENNAI EX PNR Number: 8729782363 Date of Journey: 15-Jan-2015 Date Of Boarding: 15-Jan-2015 Date of Booking: 16-Nov-2014 From:-Pune JN (Pune) To: RENIGUNTA JN (RU) Boarding At: PUNE JN (PUNE) Ticket Amount: 6050.0 Quota: GENERAL (GN) Ticket Type: E-Ticket Class:...
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Indian Railways - Life in Danger for Kaveri express travellers

User
 ganeshcv on Feb 27, 2015
Dear Sir, We are regular travellers from chennai to mysore and back. Friday we leave chennai and Monday back to chennai. We have a series of complaints about kaveri express. Also we have given written complaint in mysore railway station for which railway authorities are least bothered. Kindly look into the difficulties we are facing mentioned below. 1. Kaveri express is giving a huge jerk while starting, moving and stopping Kaveri express gives a very huge jerk. Every week i will be in upper berth and everytime the jerk happens, our head collides with the compartment wall. Last week i happen...
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Indian Railways - Punctuality of Train/Unusual late running.

User
 Shivang Chopra on Feb 25, 2015
Complaint ref no.: W/NR/FZR/000055009 dt 18.02.2015 & W/NR/FZR/000055710 dt 25.02.2015 I boarded the Shatabdi Express (12014) at 8.38am from Ambala Cantt on 15.02.2015 (PNR:2743025053). The train is supposed to reach New Delhi at 11.30am. But it was delayed by more than an hour, and reached at 12.45pm. I had a flight to catch from the IGI Airport (Indigo Flight 6E-286 New Delhi to Coimbatore at 14.10 on 15.02.2015 PNR:I423XV). As a result of the train arriving late at NDLS, I could not reach the airport on time and missed my flight. The cost of my ticket of the missed flight was Rs.4700/-....
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Indian Rail - Beggars coming in coaches

User
 Mahesh AMbli on Feb 25, 2015
I was travelling in garib rath train from mumbai to delhi it was ok till mathura but when the train started from mathura 2 to three beggars came inside the train it is ac coach how can these people come inside the coach.What the attender is doing, what about tte....
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Indian Railways - Rs. 10 Charged for using Toilet on Surat Platform

User
 abdulhamid9735 on Feb 24, 2015
Hi, On january 1, 2015 morning, when i visited surat station to start my journey towards mumbai. I wanted to relieve myself using Platform Toilet for Laterine. When i gone to Platform Toilet, 1 person was seating there outside, demanded Rs.10 for using Laterine. I had no option but to give it to him as i was having urgency to relieve myself & my train was almost going to arrive in next 10-15 minutes. I am raising this complaints to just highlight the misuse of the passengers by taking more than extra money even for using Indian railways Toilets. In the Era where everybody is talking...
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