Indian Railways Customer Care
Ministry Of Railways
Customer satisfaction rating: 1%
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Indian Railways Customer Care

Ministry Of Railways

Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
India - 110001

Customer Care Phone Numbers and Contacts



Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Railways Complaints & Reviews

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Indian Railways — Extra amount for personal tc needs

 anushree saxena on Dec 4, 2016
I have booked one seat in gondwana express. My journey date was 3 of December 2016 and arrival station was agra cantt to Bhopal station.My train cancelled at last stage and i have no other option to take one superfast ticket to sit in train.

I sit in Bhopal express train in S11 boggy number and TT was so illiterate, his name was MR. RAJENDRA KUMAR. He has no atticates to talk with female passengers and he take extra amount from me becuase my ticket was applicable for general boggy. I request him to provide one seat for me but he didn't do any needful things for me and he didn't provide...
Complaint comments  Read comments Complaint category Railways

Indian Railways — I call on Customer Care he said wait some time and Dissconnected my Call

 iabhishektripathi on Dec 3, 2016
I want to check running status on train call on 139 call are transfer to customer call, some one talking to me and he said wait some time, but call are disconnected without any answer .still i am trying again but no one are responding .
139 call charges also apply still more then 10 min .
Complaint date :03--12-2016

PNR - 6661975358

I am talking Mr .Badri he said he is from Bangalore customer care. he is good person informing me but i am complaint for first person who can not give information and disconnect call....
Complaint comments  Read comments Complaint category Railways

Indian Railways — Upper berth allotment to senior citizen

 ashischatterjee on Dec 2, 2016
I have booked six ticket through irctc from puri to howrah by 12838 puri hwh express on 29th november 2016. Pnr. No.6158991452 date of journey 19th february 2017.

Although i choose two lower berths for senior citizen preference option but surprisingly the system allotted me all three alternative no seats with upper berths.
Now i am very much afraid how my 73 years old father and 63 years old mother will avail the upper berth who has acute knee problem.
Will you please re-allot at least two lower berth for my wife and oblige.
Complaint comments  Read comments Complaint category Railways

Indian Railways — Railway parcel services

 Sanskar Das on Dec 1, 2016
I have booked my royal enfield electra from c. g. i. e jagdalpur to bhopal but i haven"t recieved my bike yet. station code of jagalpur is jdb and staton code of bhopal is bpl the builty no is 085913.. it's been around a week and no one is ready to track it or just take the resposibility.

Please help me out

Sanskar das
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Indian Railways — Fund not return in account

 ashishdwivedikanpur on Dec 1, 2016
i was trying to book an -rail ticket on 28 nov 16 but my ticket was not booked & amount has been deduct from my account, so please it is request to you refund my money asap, details are given below28-Nov-2016 (28-Nov-2016) POS PRCH
POS 633312216713 IRCTC E TICKETING delhi 315.92

thanking you
Complaint comments  Read comments Complaint category Banks

Indian Railways — Ticket booking error & no refund proceed

 m_rai123 on Nov 28, 2016
Hi mine name is saurav aspal, and we have booked 3 tickets from jalandhar cant to shri mata vaishno devi on dated 27/11/2016 @ 8.29 am.
My payment was successfully deducted from sbi credit card, amount was 1503.25 inr but niether ticket print was reflected on screen nor i got any confirmation on my registered mobile number 9888410834.
Sbi credit card number is 5172526726164739.

Pls treat this urgent.

Booking details were :-
A) mandeep rai b) saurav aspal c) mukesh kumar...
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railways — Not able to get facility of online recharge of wr smart card

 hisameer on Nov 28, 2016
I am using wr smart card since last 8yrs but still government is not initiating online recharge facility of smart card. it is not possible that everytime commuters will have change of rs.100 or rs.500 for recharge of card. during demonetization we are running out-of cash. hence government should start this facility /option asap.
Sameer joshi
Complaint comments  Read comments Complaint category Railways

Indian Railways — Parcel not received at mathura

 manishm17 on Nov 26, 2016
I have Book a parcel from indore to Mathura on dt 19.11.2016
pwb no. 926221.
I have asked about parcel from dt 21.11.2016 at Mathura many times but not receive parcel and not receive a proper answer about it.I have enquire about it at nizammudin delhi.
they told that they send it by jhelam express.
Mathura parcel room says that it still not reach at Mathura.
as on today I am not able to get my parcel....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — Inordinate delay of train no 21107 everyday

 Probir Banerjee on Nov 26, 2016
We are travelling from Khajuraho to Varanasi by train no 21107. The train is scheduled to reach Varanasi at 10.50 am. It's 1 pm and we are at Chaukhandi station. In fact we have been here for the past 30 minutes. I am told it is the same situation every single day.

The train is full of tourists, especially foreigners. There is no catering service and the passengers are left without food or water since last night.

I wonder if the Railway Officials know what is going on, do they really care, and what are they doing to improve the situation.

It is sad...
Complaint comments  Read comments Complaint category Public Transportation

Indian Railways — Ticket confirmed by TTE for another passenger who booked his ticket on 22 Oct and I booked on 08 Oct 16

 sambhooram on Nov 25, 2016
Sir, i am travelling from jodhpur to bdts by train no. 12479 pnr no. 2551696337. My ticket is in rac s10 coach 55 seat. Ticket booked by me was 08/10/16. Other passenger who booked on 22/10/16. And his ticket was confirmed by tte in train but he has not confirmed my seat? Why?
Confirm me is it so? I will address this complaint to railway minister.
My date of journey is 25 oct 16 from jodhpur....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — Improper facilities to passengers

 Nitro1008 on Nov 25, 2016
My fiance and in laws are travelling to kalyan in gorakhpur express (15018) on 25.11.2016 right now passing nandgaon and approaching nashik, the mounted fans are not working in coach s9 seat nos in 65, 66 and 67 which is causing great inconvenience in a days journey. kindly direct the station manager at the coming nashik station to get it attended on priority....
Complaint comments  Read comments Complaint category Railways

Indian Railways — Parcel not arrived

 manish3011 on Nov 24, 2016
A parcel sent from indore to mathura on 19th nov (receipt no a926221) containing material to be used for mother's last rites) did not unload at mathura. now the railways says that it has gone to delhi and no definite confirmation when will that material be delivered causing lot of mental harassment. we are now at palwal. would be great if that can be delivered to palwal....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — Bike not received at Guwahati Parcel offiCE

 Avanish pal on Nov 23, 2016
Sir I have booked my bike bajaj pulsar 180cc UP79 E6466 on 23 sep 16 from kanpur railway parcel office to Guwahati. PRR no is 2003179061. Till today I have not received my bike parcel at Guwahati railway parcel office. Total absence period is 2 months. Please trace this and send it to Guwahati parcel office. Thank you.

Avanish Kumar Pal
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — Complaint against ticket checker on Nov 22, 2016
Dear Sir,
My name is ashish PNR number is PNR:4745932072, TRAIN:17032, DOJ:22-11-16. When TC is come to check the ticket, at that time the third person is travelling on my reserved seat.when tc ask me for the ticket then the third person who don't have the ticket, give him some amount like rs 20 or else.after that tc gone for check other ticket I followed him and show my ticket but he is not intrested to check my ticket and said apka ticket ho gaya..
And I said what about my seat then he didn't give my any reply and he is gone in other coach.his batch number on his black...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Corruption and follow of order at ndls

 npkp on Nov 21, 2016
Sir/madam, it is to inform that at ndls railway station the old notes of ₹500 and ₹1000 are not been taken but after offering some bribe to police they are taking old notes. My father had went to book ticket in general classfor ald at 27 no. Counter where he refused to take old notes and even not giving tickets on new currency ok ₹2000 on complaining to police they didn't took any action but taking some bribe and then give tickets on old note....
Complaint comments  Read comments Complaint category Railways

Indian Railways — Snatching of mobile from upper pocket of short

 rameshniraj on Nov 21, 2016
Dear sir, on dated 19.11.2016 i was travelling from ppta to ndls by train no 12501 porvotr s kranti ex in coach b1 birth 43, pnr no is 6158626835, on 20.12.2016 when train was 100 meters away from platform i came on gate. And looking for platform, during that some one from railway track suddenly snatched my mobile from my pocket, the mobile was having three sim which no, are 7210311870, 9422265157, 8287482384...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Indian Railways — My valuable tracksuit forgot in train

 Thansingh Chouhan on Nov 20, 2016
I have been forgotten my track suit black and yellow line colours, in Rajdhani, 22692, in Bengaluru, today, so my kindly request to the Indian railways all personal, plz if u found my items plz contact my no is 8823097857, and 9954747620, my coach no was B5, 38, , I am confirm that, my item is forgot on B5, 38, p plz kindly request to all railway person s, plz look items on coach B5, 38, thanks sir
Vb. Regret, Lac than singh,
trade- lgs Asst
Address _ Airforce station Yelahanka, pin 560063...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Indian Railways — Charged money more than its actual value

 Surabhi1990 on Nov 19, 2016
My parents visited me at Ahmedabad. I went to receive them at Sabarmati railway station. A TC came and asked for ticket. We showed the ticket. Unfortunately at that day, I forgot to take plateform ticket. He asked me for the penalty. I asked him to give receipt for that. Then he made a wrong receipt and charged ₹310. Whereas the actual penalty charge is 250. We are honestly accept our mistake but what he did. It is disgusting. I want a serious decision against Mr. Surendra Singh, Tc at Sabarmati railway station....
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railways — Monthly ticket

 Sugarcube on Nov 16, 2016
I had given a 500 rupees note to buy a monthly ticket for one month but i did not recieve the ticket. I got the change of Rs. 500 But the ticket has mistakenly gone somewhere else and the counter people are not giving a solution instead harrasing me. Whereas the ticket has got lost from the very hand of the woman sitting at that counter. I would be very happy if i would see to this. This is Barrackpore Station Of Eastern railway....
Complaint comments  Read comments Complaint category Railways

Indian Railways — Medicine for my father

 sicku on Nov 16, 2016
Dear sir,
I have booked a medicines for my father on 13th of Nov with Bill no A6487513 from DLI to JMP and also received message on my mobile of uploading the goods by the same train(Farakka Express), Good contains medicines of my father which was on urgent need. Goods not delivered yet to JMP station and even the Concern department of JMP have no idea where that goods is. This is very much urgent of need medicine, we at delhi are very much scared if that could not be delivered till tonight there can be serious issue with my father's health.

Kindly check this on urgent basis....
Complaint comments  Read comments Complaint category Railways

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