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Indian Railways Customer Care

Ministry Of Railways

Rail Bhawan,Raisina Road, DL, India
New Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Phone:+91 11 2338 1213
Mobile:+91 97 1763 0982

Indian Railways Complaints & Reviews

Indian Railways - Frustrating traffic management in parking space of Pune Railway Station

 PBE on May 27, 2015
Outside Pune Railway station, there is parking place for 4 wheelers. On 27th May when we came from Railway platforms to parking space, we found that in front of our correctly parked car, another car was parked. When we asked parking authority about this, they told that they didn't have the key of the car. We struggled to bring out our car from the parking slot somehow but couldn't. In this struggle some portion of our car dashed against stone wall. Parking authority allow valet parking and park the cars in pathway such that other cars can't be removed. If any car has to be removed, parking persons...
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Indian Railways - bike not sent by the parcel office as the extra money (without receipt) was not paid

 Sarang Shah on May 26, 2015
To begin with i want to know whether a parcel (Splendour bike of Hero Honda) is denied to be booked from any station? Because i was denied on jalandhar cantt station to Nasik Road saying that the train halts only for two minutes here. The train was Amritsar- Lokmanya Tilak Terminal Express. I was sent to jalandhar city for booking where the again denied to book the parcel saying the same reason. I had to go back to cantt station were they still denied. Each station staff was blaming the other. I was not given any proper information and made to go here and there. Finally i met the station superintendent...
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Indian Railway - lagguage

 psanjeev on May 24, 2015
I booked my bike fm alwar to azamgarh dt 14/05/15 in alwar railway station booking office. Alwar station dispach bike dt 14/05/15 . But after 10 days bike not reached in azamgarh. And there are no any inquariry system in booking office for any inquariry. its not good....
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Indian Railways - food stall

 m s bhal on May 24, 2015
Gud evng sir /mam this is to inform you that I m Ajay Singh .I would to like to registered complaint against food stall at the railway platform .they took extra money on the mrp .at day before yesterday I came to Jabalpur, when I was reached at itarsi station I bought the cuppa mania they took me 5 rd extra on mrp .they took me 50 rs but the mrp is 45 rs .again I took one bottle milk in same the stall neo and is 20 rs they took 30 rs for the cooling charges.I have a lots of issue regarding same .so it's my humble request to you ..Pls do something.I need Ur help.if you take some action regarding...
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Indian Railways - non receipt of booked parcel

 anandwa on May 23, 2015
Sir i booked three steel trunks from barmer to patna on 28/04/2015 by pwb k109754 dated 28/04/2015.sir the booked item were not being unloaded at patna jn from train no 15631 and over carried to guwahati and in guwahati the boxes were loaded in train no 25632 and again instead of unloadedoverpatna overcarried to bikaner. Sir on 23/05/2015 the booked boxes is still in barmer and here parcel staff said that thry will load the boxes in train no15631 starting from barmer on24/05/2015 and the train will reach patna on 26/05/2015. Sir kindly ensure that this time boxes should be unloaded in patna at 26/05/2015 My...
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Indian Railways - Non Receipt of Parcel

 sunil207 on May 23, 2015
R/sir We have booked Military store items from New Delhi to Kharagpur, the parcel was booked under Prr No. 2000-478404 in on dated 28 Apr 2015. But it did not reach Kharagpur till this time.We contact with railway parcel office Kharagpur and According to railway staff, our store items has been over-carry, And that store is reached Puri station . Pls help us in receipt of our store itmes at the earliest Sunil Kumar (9679347913)...
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Indian Railways - AC did not work in B1 coach during journey in Train no. 12724/Andhra Pradesh Express,

 narendar.1 on May 22, 2015
We are travelling in AP express in 3tier AC from New Delhi to Hyderabad on (21-22)May 2015. Our PNR number is 2305685796. We got B1/21 and B1/22 berths(Pravalika Reddy, Urmila Devi). AC stopped working in our coach from Nagpur. we have to suffer in this summer. Have tried for help but no assistance was provided. KIndly refund the ticket amount and also remember it is Indian railway afterall and you should not harass passengers travelling in AC compartments by providing such services....
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Indian Railways - Chart not prepared for morning train by 1 am midnight

 abhinift on May 20, 2015
I booked a tatkal ticket with PNR no.2305683965 for Delhi to Mumbai, I live in Meerut, I had to reach Delhi to catch this train but the chart is not prepared till 1:00 am. Should a person be awake whole night to get his status after charting? Plus the Premium Tatkal issued by Railways is harassing passengers a lot. We get premium tatkal rates similar to a air fare. New Delhi to Mumbai Premium special train is costing me 4000 INR if my ticket does not get confirmed. Railways have always been for middle class men, if we cannot travel even by railways, then what is the governement we have selected...
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Indian Railways - Indian Railway Parcel Complaint- not received my parcel booked on 13 th April 2015

 Dazzling Dazzles on May 19, 2015
RESPECTED SIR / MADAM, I am an IAS aspirant, I have booked two parcel on 13th april 2015 from NEW DELHI to TPJ-TIRUCHIRAPPALLI JN. ( PWB No. is 2000412929 ) ... till date 19-05-15 i have not received my parcel.. I would like to know the status of the parcel booked at NEW DELHI at the earliest & why the same was not reached . And moreover the Station Authority at TJP is showing their inability to trace the consignment. My parcel is very important as it consist of my books for civil service examination and as i have my exam on August 23th, i humbly request the parcel service of Indian railways...
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Indian Railway - Denial of ferry cart service to senior citizens

 salimathcs on May 17, 2015
Date of journey:10/5.2015 Travelling train:Rani Chennamma Express Departure time: 21.15 Platform no. 8 My wife and I came to platform 1 around 8 pm. We took the number from the display board at the exit gate and called the driver. He responded by saying that he would come and ferry us at 8.30. We waited but he was not coming. Again we called him and we saw him ferrying some passengers. He said he would return after 10 minutes. But, we saw him ferrying passengers mostly youngsters. Since the departure time was nearing, we hired cooli and left for platform 8....
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 sekarsadasivan on May 15, 2015
Hi, I had to send off my mother to chennai via 6am shatabi on 16-May-2015. But i reached the station 15mins before train was to start and when I went to buy a platform ticket, the cue was so big at the bangalore city junction (majestic) as both plstform n general tickets are issued at the same counter and also NO STAFF AT THE PLATFORM TICKET COUNTER, Also as my mother is bit old as well and she cannot walk fast, I was forced to ignore to buy a platform ticket. But after sending off my mothèr while I was coming out this checking personnel caught met. I told him this incident, but he insisted I pay...
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 Prashant Shukla007 on May 15, 2015
Dear Sir, I am Dr. Prashant Shukla, Assistant Professor in NOIDA (U.P.). I have booked e-ticket for my 62 year old mother seeking senior citizen concession on 16-Jan-2015 through IRCTC from Etawah to New Delhi for 24-Jan-2015 in 12033 CNB-NDLS Shatabdi Exp. Via PNR No. 2843207099 and Transaction ID: 100000154890393. The e-ticket was confirmed. But due to extreme fog those days on Railway Tracks mostly all the trains were running late. This train got delayed by almost 18 hrs on 24-Jan-2015. At last my mother could not travel during severe cold nights of January as scheduled arrival...
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Indian Railways - Charging more fare for circular ticket

 kirti610 on May 13, 2015
Sir, From S.K.Verma 610 Shreyas apptt Malganj indore 452002 I have purchased circular ticket and made reservations as follows:- Circular Ticket No 47 44 4811 dt13/06/2015 from INDORE PNR No 845-7950082 Indb-Bpl-SC-Ubl-Pune-back Indore Kms 3740 Reservation of these places:- 1-Indb to BPL PNR 863-5492264. 218 Kms 2-Bpl to SC. ". 210-5412027 966 Kms 3-SC. To UBL. ". 430-7923518. 661 Kms 3-UBL to Pune. ". 430-7923011. 558.Kms 4-Pune to Indore " 813-5669271. 972 Kms. total 3375 Kms Circular Ticket was mad for 3740 Kms which is more 465 Kms.Even if long route is chosen may not go 3400 kms. ...
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Indian Railways - Missing person

 bhartipaul on May 12, 2015
Tapash Paul is missing since Sunday early morning and we have no contacts with him. He was supposed to board Sealdah rajdhani from Delhi for Durgapur. Train was late by 9 hrs and left at 1.20 am. We have no clue where is he. Last time he contacted us is at 11.45 pm Saturday. Tapash is Gender: Male; Height: 6’1”; Weight: ~75Kg; Complexion: Fair/wheatish; Body type: Atheletic; Age: 35 yrs; with moustache. No addiction to any substance. Pls find pic attached. Please do the needful and help us. Pls contact at 9434237949 (India);
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Indian Railways - Parcel service problem

 Suchithra Harindran on May 11, 2015
We have sent some household articles from Ahmedabad to Kottayam, Kerala at 30.4.2015.But it didnot reach Kottayam till this time.We contact with KTM railway parcel office everyday.Today we ask for the information about our parcel.But they did not give any thing.We don't have the number of Ahmedabad railway station.So please send the information about our parcel....
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 iyushsingh on May 8, 2015
Dear Sir, I was travelling through DANAPUR HOWRAH EXPRESS on 6th May 2015, in coach no. S5, Seat no. 25 In the midnight when train stops at Mananpur station, Someone Snatches my Gold Chain from window . I could not trace them since it was night and I was in sleep . I asked for help from RPF, But they are unhelpfull. Please do the needfull. Thanks, Narendra kumar Singh 9903914738...
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Indian Railways - Parcel Bike from Indore to Kanpur centrsl

User on May 7, 2015
Dear sir, I had booked my bike in the same train in which i was travelling but my bike was not put down at Kanpur station instead carried away i dont know uto where? Indore Patna Express dated 06-05-2015. Bike name suzuki- MP 09 QK 7161. And railway does not have anything online or offline where i can atleast track when i can get my bike back. Ph- 9453 9483 92....
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Indian Railways - Non receipt of bike(two wheeler) booked through parcel service, Indian Railways

 srinfra on May 7, 2015
Sir, I am a defence employee transfered from Hyderabad to Tirunelveli and reported accordingly. My bike Honda-Dream Yuga AP 28 DN 9770 was booked through Railway Parcel Service, Kachiguda on 20 Apr 2015 vide way bill/receipt No. 1099390 and as confirmed by same office that the bike is uploaded on 22 Apr 2015 [KCG to TEN). But till date the bike is not received to Tirunelveli or Nagercoil as checked personnaly on daily basis. Also none of these office has a phone No. and neither they give their mobile No.. Personnal checking on daily basis is very hasardous and no advice is being given....
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Indian Railways - Train missed due to weong information on train enquity system

 HARISH PILLAI on May 6, 2015
My wife and children had to travel by train no 09310 on 6-05-2015(PNR Number 8734578620) .We checked the status on train enquiry system and found that the train is late by 1 hr 29 min and was not reached at vadodara.We confirmed it with my friend who is residing at vadodara .We postponed the departure and waited for next update.At 7.15 the train was expected at Surat was 8:40AM .We started to station at 7:40 to Surat and reached at 7:58 at station.I parked my car and reached station the coach position was there.We waited for some time and found that train was already left.Sir we...
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Indian Railways - Corruption In parcel Section Of Chennai Central Station(No.7)

 mike hashley on May 5, 2015
There is massive corruption in the parcel dispatch section of Chennai Central Railway station located just behind Platform No.7. All the officials right from the Senior-most person to the havildar of RPF posted outside are involved in it. There are double charges imposed on the clients in-spite of valid receipts from the station of origin of the journey.Even foreigners are not spared making use of their ignorance of the language and the local rules and regulations.Double taxations are made under the pretext that the laws are different for the different states in India and that the Central Excise...
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