Indian Railways Customer Care
Ministry Of Railways
Customer satisfaction rating: 1%
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Indian Railways Customer Care

Ministry Of Railways

Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
India - 110001

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Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Railways Complaints & Reviews

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Indian Railways — Lost luggage during a journey

 9868226153 on Aug 24, 2016
Hi all,

My name is Piyush Kumar s/o shri jeewan father along with my mother and younger brother were travelling from Bhopal to new Delhi through Tamil nadu express(12621), pnr-4535326630 on 23 August 2016.they accidently lost one of their luggage (navy blue school bag) behind the lower berth no 17, 18, 20, coach s2, sleeper class.the bag contained of brand new skechers shoes worth rs 3600
Along with 3 10th standard guides and some namkeen are kindly requested to contact us in case you find any such luggage on the following No's.
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Indian Railways — Bike not dispatched yet

 Navin0021 on Aug 21, 2016
Hello there,

This is navin here, coming to the issue of complaint,

I booked my bike on 13th of august 2016 from itarsi jn to ranchi jn., but yet it have been not dispatched from there. I tried to reach the officials and they are saying that there is only one train which goes to ranchi via itarsi only once in a week. They are arguing that the train comes from ltt and it comes full of luggage and the cargo coach didn't open here.

Ofcourse this is not my problem, i booked my bike with prr no. 200949307, paid for it, now it's railway s responsibility to...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — Complaint regarding levy of penalty despite having a valid ticket

 Barkath Shamila on Aug 21, 2016

On 20th august 2016, i had travelled by parasuram express (Train no.16650) from aluva to ferok on my way to my college. I was accompanied by my mother who was travelling to trichur by the same train. Our tickets bearing nos. B 00585543 and b 00585544 (Copies enclosed) were purchased by my mother from the ticket counter at aluva station.

Unfortunately, both the tickets remained in the custody of my mother who alighted at trichur station. On realising this mistake, my mother sent me a copy of the ticket to my mobile and i was left with only a soft copy of the...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Toilets unclean and Not enough water

 JJebakumar on Aug 19, 2016
I travelled by Ananthapuri Express from Tirunelveli to Chennai on 17.08.2016 and reached Chennai on 18.08.2016. I was in S12 seat number 27. The toilets in this coach was very bad. It was very unclean and stinking. One of the reasons for this is also could be insufficient water in the coach for all the passengers to use. There was a board outside the toilets that said I could submit complaints to 7094187370. I immediately sent this number a sms with my complaint details. I got no response. I am writing this so that a better service will be rendered to deserving passengers in the future because we...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — Train name change

 Krishna Gudlanarva on Aug 16, 2016
Request to railway dept.

The below trains starts from egmore within 15 minutes gap, on both trains, train number and all coaches are written like, kacheguda-egmore-kakinada will be written on both trains, so people are getting confused and getting confusing by this boards.

1. 17651- kacheguda express
2. 17644 - circar express

Please use the egmore-kacheguda for kacheguda train and egmore - kakinda for circar exp.

Thank you...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — Fraud cash deduction

 amanchugh2 on Aug 15, 2016
User id : krox18
Date of booking: august 11th, 2016
Date of journey: august 12th, 2016
Dear sir,
I tried booking a tatkal ticket on aug, 11th 2016 and i clicked "book only if seat is confirmed"
But the seats were finished and my ticket was bot booked but rs. 1834.50/- has been deducted from my icici account. So, i want to know about the refund details asap.
Thanks and regards
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — Indian railway. Ticket checker

 mkiranjain on Aug 15, 2016
Frm mas to sbc
P1-b3, 32

I booked above ticket for travelling to bangalore from chennai by bangalore mail.

On 13-8-2016, i got fracture in my leg so i told my son to travelled to bangalore on my ticket with the proof of identifying as my son with proper id.

The ticket checked on duty in above coach, name unknow, got the chance of harrasing and harrased my son till mid night and finally allowed him to travel on same ticket and same seat number after collecting rs. 800-00
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — Train Running Late Everyday

 Aardhendu on Aug 12, 2016
Train no. 12311/ Howrah Delhi Kalka Mail is running late each and everyday. It is a sorrowful development for Indian Railways. Why can't Indian Railway take necessary action to improve train reaching times. Its my humble request to the Indian Railways to take necessary action for right time train schedule for the Mail / Express / Passengers train.

Thanking you....
Complaint comments  Read comments Complaint category Government Organizations

Indian Railways — All galloping train should stop at bidhan nagar road

 Som Biswas on Aug 12, 2016
As of now bidhan nagar road station (Ultadanga) sealdah section is one of the most important staion. Fr om here people can travel several important areas, like sector v, shayam bazar etc. But some galloping local train not stop at the stationduring the day time which creats big harrasment.

I there for request you to please make the nessesary changes so that all train coming towards sealdah station stop at bidhan nagar road station....
Complaint comments  Read comments Complaint category Railways

Indian Railways — Delayed local trains in central railway, mumbai

 xavier4u on Aug 11, 2016
Dear team,

I am a resident of kalyan station and i have observed that for more than a month we are facing delayed local trains issue.In particular, i take a fast train of 12:53pm afternoon daily to go to my office but this train is usually 10-15 minutes late which makes me miss my connecting train to go to vashi. This is creating a lot of inconvenience. Kindly look into the matter.

Xavier s....
Complaint comments  Read comments Complaint category Railways

Indian Railways — Ticket check for ticket and pass issue

 Irsad92 on Aug 11, 2016
Whenever passenger go for issue ticket or new pass employee of railway clerk told that take chain first or take after ticket if u have chain.if we issue new pass its price 185 and if we give 200 r.s he give 10 r.s back and told that if u have 5r.s chain then take back your 5 r.s.means we have to leave over money.also have rude behavior. Check name : B.B Mistry...
Complaint comments  Read comments Complaint category Railways

Indian Railways — TDR register yet no refund

 SyedAther on Aug 10, 2016
Respected Madam/Sir,

I am submitting the below mentioned details for which so far no refund is made after contacting telephonically and mail .
Details :
As we have to travel Chennai on urgent basis .

I had booked ticket from Secundrabad to Chennai on 04 may 2016 travelling date 07 may 2016 Chart prepare WL all passenger did not travel.

Booking No :1

Transaction ID :100000500417124
Train No./Name :17652/KCG Exp
PNR No :4632365684
Date of Journey :07-05-2016
Boarding :Kachiguda
Complaint comments  Read comments Complaint category Railways

Indian Railways — Sms not related to me.

 bhanu_singha on Aug 8, 2016
SMS for PNR 8250092821 TRN 11447 DT. 08-08-2016 was sent to a wrong mobile not associated with this journey....
Complaint comments  Read comments Complaint category Railways

Indian Railways — Frustrated RAILWAY Parcel Services

 Rahul Dev Thakur on Aug 7, 2016
On date 30/07/2016 i booked my bike(Passion Pro No. JH-03-14-D-2602) from Dehri-On-Sone (DOS) to Haridwar (HW) via Mughal Sarai JN. (MGS) on Luggage Ticket No. A314146 the parcel Officer at DOS station tooks Rs.500 extra for packing and loading and ensure me that my bike will be delivered wihin 4 Days of booking. From 2 Aug to still today i daily go for enquiry of parcel ( bike). I am too depressed and frustrate with India Railway Parcel Services, Please help me....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — Late running of local train in er - sealdah section

 samit saha on Aug 7, 2016
We, the daily passengers facing problem due to late running of local train during office hour. Distance of naihati station to sealdah station is 40 km. Schedule time is 1 hr 5 min to 1hr 10 min. For last six months, down train departs naihati at schedule time i. E. 8.30 am and arrived sealdah at 10.00 am. Again at the time of return during 6 - 7.30 pm, most of local train taking 1.30 hr....
Complaint comments  Read comments Complaint category Public Transportation

Indian Railways — Lost my bag

 Harit Prasad on Aug 6, 2016
I lost my bag while travelling in rajendra nagar rajdhani(12309)while travelling on 5th august in b3 seat num contains laptop, a book and a diary..the things are really important as such it contains importal documents..thanking in advance

If found plz contact:
Harit prasad
Ph num:9591507443;9999382824;
Add:airforce bawana station, qtr 4, type 2.....
Complaint comments  Read comments Complaint category Railways

Indian Railways — Bajaj CT 100 bike booked as luggage not yet received

 Bikas Ranjan Dash on Aug 4, 2016
I had book my new Bajaj CT 100 bike as luggage from BLS to YPR JN via BBS on 24th of July, 2016 but till date I have not received my bike. In these days, I have visited YPR JN Parcel office thrice but they don't give any answer to inquiry and I am not knowing the whereabouts of my bike.

I am working at a Private Firm and suffering a lot going to YPR station frequently with no output. This is effecting my Job.

PFB the details:
Bike Model : Bajaj CT 100, Alloy wheel drum brake 2016 model(Black Color)
Registration No: OD 11G-...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Harassment by railway personnel(RPF)

 Srinuk kailash on Aug 4, 2016
Subject: Complaint against RPF personnel, TC, Bail provider in seladah station for not providing receipt against Fine (because I guilt to boarded on ladies special train with ticket)..

Respected Sir/Madam (Whom it may concern)

I am very disappointed to inform you that today I was travelling from Dum Dum jn(ddj) to Sealdah(Sdah) at 09:05 am(Ranaghat Sealdah Ladies Special) with proper ticket, when I reached to Sealdah then some RPF personnel misbehaved and humiliated me and informed me this is a ladies Special Train (Matribhumi) and then charged rupees 500 as a fine...
Complaint comments  Read comments Complaint category Unauthorized charges

Indian Railways — Bike not yet received

 Arpit015 on Aug 4, 2016
Sir, i had booked my bike from bhopal to jabalpur on 31/07/2016 on 3:16 pm and when i was asked about the train i told it to sent via vindhyachal express but my bike is not yet recieved. I had visited jabalpur station from last two days daily but not getting correct information about my bike. I am so worried about kindly help so that i can have my bike
I had never expected such a bad service by indian railway. Please help me on this
Details are
Parcel way no. : 1001477993
Bike bajaj discover
Owner :arpit singh kurmi
Complaint comments  Read comments Complaint category Railways

Indian Railways — TDR repudiation

 akashraj singh on Jul 27, 2016
I have filed the tdr filed against pnr number 8248194269 with reason party partially confirmed/waitlisted and waitlisted passengers did not travel. which was repudiated by the chief commercial manager/refunds wr due to reason, non travel certificate against wl/rac passenger not obtained in partially cnf family ticket as per the indian railways refund rules https://www. services. pdf
Train 11466 jbp - somnath express. journey date 16.07.2016. i had booked 3 rail tickets for 2 ac in the above train. all 3 tickets were waitlisted at the time of...
Complaint comments  Read comments Complaint category Railways

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