Indian Railways Customer Care
Ministry Of Railways
Customer satisfaction rating: 1%
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Indian Railways Customer Care

Ministry Of Railways

Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
India - 110001

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Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Railways Complaints & Reviews

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Indian Railways — Refund not given for faulty product - s801774267

 mitinkapur on Oct 20, 2016
I am sending emails to for my refund but not getting any response. My order no s801774267 for which i send the faulty product twice to whaaky address on the assurance that will get the refund soon.
I got the email from whaaky dtd 10 oct 16 that they will initate the refund in next 5 days, than got the email again on 13 oct 16 that will update the account soon. But on 15 oct 16 got the email that will get the refund in next 10 days. Moreover as per their committment my mobile is not been recharged with the said amount. Neither any one from their team is calling...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Indian Railways — Tow trolley bag stolen b/w patudi & alwar junction

 rmohanjh on Oct 20, 2016
Dear sfir,
I was travelling in mondor express dated19/10/2016 pnr no.2123770326 coach no. s10, seat no. 69 & 72. my two trolley bag stolen b/w patudi & alwar jn which contains one laptop, and clothes. i visited to jodhpur rpf they suggested me you have to file online fir for this. i request you to please have a look in this matter & do the needful.
Thanks & regards.
Raja mohan jha
Complaint comments  Read comments Complaint category Laptops / Notebooks

Indian Railways — Lack of basic amenities in varanasi mysore train

 keshavamirthy on Oct 19, 2016
On 15th october 2016 our family group of 10 members traveled to bangalore in 3ac from varanasi. Till 16th afternoon the toilets were not cleaned and also dustbins. Only after making oral complaints it was done at guntakal station. Especially green toilets were stinking with smell. It was felt that green toilets are not at all worth. For a long journey of about 51 hours, the train had no pantry car and even getting drinking water was very difficult. Even coaches were not cleaned properly throughout the entire journey....
Complaint comments  Read comments Complaint category Railways

Indian Railways — Difference of 7th pay not received

 badgujargirish on Oct 19, 2016
Respected sir,
My husband was working in Western railway. He is no more now. i am getting pension regularly but I have not received 7th Pay difference amount.
what is the reason for the samy.
kindly give account details please.
requesting to reply you

Yamuna Suklal Badgujar
plot no.31, patelwadi, nandurbar
Nandurbar (western railway)
Complaint comments  Read comments Complaint category Railways

Indian Railways — Loss of luggage

 Amitava 1980 on Oct 15, 2016
Dear Sir,
This is to inform you that I was traveling by train Amaravathi Exp 18047 from Hwh to Madgaon. When train reached at Cuttak railway station of Orissa state on 14-10-16 at around 04:00 hrs I noticed that missing my two luggage bags ( one in red colour and other one black colour) in train containing clothes, shoes, watches, electric kettle, camera, jewellary and medicines. It is therefore kindly requested to my missing report to take action as per law. Ticket PNR no- 6453573314 & 6453573758. Thanking you.

Your faithfully,
Amitava Mukherjee
c/o. Chandan...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Railway staff's cheating and misbehaviour

 R_Agarwal on Oct 14, 2016
I had gone to saharanpur to attend the funeral fo my sister. Since the travel was in emergency, i did not have ac coach reservations.
On 12th october 2016, i was traveling back to delhi from saharanpur by ujjaiyani express. Train number 14310. I bought a normal ticket and went to the tte to ask for a ac coach ticket since i was traveling alone and being a woman wanted to be safe.
There was no seat availability in ac coaches, so the tte asked me to sit in the sleeper coach s1.
I sat in the sleeper coach and waited for the tte to come and cut the reciept for the balance amount.
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — Refunding of money

 reenud on Oct 13, 2016
Sir, yesterday i was booking online train ticket in train no 15016 for 26-01-17 .i made to fill form up to the mark and done with proceeding.they deduct money also from my account.but they did not generate the ticket and send the message telling we could not satisfy your need due to some technical error..but they did not refund my money, it was its already 24hr about to over..i still waiting for money to be refunded...its my request to solve this issue as fast as phone number is-9536265024, 7406215637..kindly take action....
Complaint comments  Read comments [1]Complaint category Business & Finances

Indian Railways — Seat mafias forcing people to vacate seats for them

 sarve69 on Oct 12, 2016
I have always observed that seat mafias enter the general compartment of express trains and force the people to vacate the seats for them. If they do not comply, they beat up the people. Also daily pass holders force the common public to get up from their seats in general compartment. This has made the train journey like journey to hell. This problem is there in every express train.
I request the police to arrest all such mafias and kill them mercilessly so that nobody in the country would dare to commit such atrocities on passengers....
Complaint comments  Read comments [2]Complaint category Railways

Indian Railways — No plug facilities to charge mobile for long run routes caught by tc

 Rajos on Oct 11, 2016
I was a passenger traveled by train no.16382 doj 08.10.16 via trvl to cstm having electronic ticket availed by my computer. To save paper and to make more eco friendly the railways had the option not to print but to have the text message through the approved mobile. But when i reached cstm the tc asked for ticket. I was not able to open my mobile text message which was my ticket due to unavailability of plug facilities to charge since it covered two days. Hence i was notable to show my ticket. Kindly ensure charging facilities in trains in order to resolve such problems....
Complaint comments  Read comments Complaint category Railways

Indian Railways — Complaint against tc puri durg express. dated 09/10/2016

 Rsk1981 on Oct 10, 2016
My father was travelling from train no. 18425 from angul to durg on 09/10/2016. Arrival of train at angul was delayed to 2 hours it came at 00:40 hrs after boarding train he found a lady was sleeping with her child in 2AC seat which was my fathers seat while asking to leave that seat her husband started to fight with my father. While asking TC he was also supporting that lady and her husband. My question is how TC can allow a passenger without a birth in 2AC compartment.My father is also senior citizen faced problem in mid night due to TC misbehaviour . Strict action should be taken against such...
Complaint comments  Read comments Complaint category Railways

Eastern Railway — Non maintenance of specified gap

 alik_61 on Oct 9, 2016
From: sri alik kumar bhattacharjee, 44, bindubasini road, p. o. bhatpara, dist. north twentyfour parganas, west bengal, pin.743123, mo.919239789875 email: the chairman railway board rail bhavan, raisina road new delhi - 110001 sub. vindictive attitude and negative motivation of the of divisional engineer co ordination eastern railway sealdah in maintaining a specified standard gap between railway platform and the bottom of the train platform ref. cpgram regd no. morly/e/2015/12351 dt.09.12.2015 eastern railway, sealdah letter no.71 w/estt./d 3/wi dated 17.12.2015 sir...
Complaint comments  Read comments Complaint category Government Organizations

Indian Railways — Travelling mmts train in 1st class has become a biggest nuisance. 2. Travelling with uts ticket has become another biggest nuisance

 abrwa on Oct 9, 2016
The general manager,
South central railway,
1. Travelling mmt’s train in 1st class has become a biggest nuisance.
2. Travelling with uts ticket has become another biggest nuisance.
3. Rude attitude of tt

A rush hour or peak hour4 is a part of the day during which traffic congestion on roads and crowding on public transport is at its highest. Normally, this happens daily — once in the morning and once in the evening, the times during when the most people commute. People take 2 to 3 mode transport to reach hi-tech...
Complaint comments  Read comments Complaint category Government Organizations

Indian Railways — SMS in case of train delay

 Punit Rathod on Oct 7, 2016
We are ostressfu and waiting for same train at vasai road since last 5 hr. And still no confirmations that how much more delay is train..
There no announcement also there.
In such a delay case at least railway should send SMS for the delay. Like flights. That the only thing I can expect from Indian rail. So that in such big delay case a person can wait at home and leave according to train time.

This is very economical solution if airlines can do it then why can't Indian rail?...
Complaint comments  Read comments Complaint category Government Organizations

Indian Railways — Indian railways (tdr filed) last month still no refund nor any action has been taken.

 articlemate27 on Oct 7, 2016
My name is aviral khullar. I had booked a ticket from allahabad to anant vihar terminal (Pnr no. 6353829611, train no. 12487, seemanchel express) dated 16th september 2016 (Train no 12487, scheduled dep 11.50am from alld and sch. Arrival at anvt 21.00 hrs). I had a international flight from new delhi on 17th september morning at 7am to ireland.

The train was running late around 8.5 hrs and because of this i had to cancel the ticket on the 11th hour and took a taxi to delhi from allahabad otherwise i would have missed my international flight.

Hence i had...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Delay on special train

 Thekkillam Hari on Oct 6, 2016
Dear sir,

Train no:09459/Suvidha train getting delayed non described manner today.

My pnr: 4324295347, waiting in East Stn for more than 1 hrs and no idea it will reach my destination CAN at what time.

In your booking portal refers that no much delay for special trains and I payed almost 3 times of other train. This is for sitting in waiting room with urine smell.
Please take any premium rate with premium service

I hope you can refund/compensate on your faults.....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — Problem regarding Suburban EMU problem

 Asg12000 on Oct 6, 2016
In every day I used to travail in EMU coaches between Rishra to Howrah in Howrah main line section. I'm the holder of Monthly session ticket between the said stations. But every day throughout my travelling I used to face traffic problem between Liluah Carshed and Howrah station. So many times the train used to standstill in most of the "signal points”. Most difficult condition is the time it will take to travel between Rishra to Howrah, it will consume similar time to arrive into Howrah station from Liluah Carshed in and average speed of 10 to 15 km/hr. speed.

In some years ago...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Allotment of upper birth to sr citizens

 charan dass jindal on Oct 6, 2016
We are sr citizens of 64 years old. We have booked tickets from mathura to bathinda vide pnr. 8251954650 for dated27-10-2016 and have been allottedd upper birth &is tottaly unjustified. How persons of 64 years will go to the upper seats. Look in to and suitable instructions so that sr citizens may not suffer. We have been allowed seat 59, 61, 62. Pl allot lower birth to us...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Daily late running local train

 bappa24 on Oct 5, 2016
I am a daily passenger in Sealdah-Laxmikantapur local . Now a days the trains are running very late. where the trains take maximum 15 minutes from dhakuria to sealdah, there for two months the trains take 25 to 30 minutes. The passengers like me who do job in private office facing a lot of problem to reach the office. Please do something so that we can continue our life journey....
Complaint comments  Read comments Complaint category Public Transportation

Indian Railways — Refund of unused e ticket

 sureshkairali on Oct 4, 2016
I booked an e ticket for train no 16382/ cape mumbai exp from kayankulam jn to pune jn on vide transactin id 100000586253218 and pnr no 4843025794. date of journey was on 28 aug 2016. on 28 aug 2016 the train diverted and train not touched the boarding station, hence the ticket was cancelled on 28 aug 2016 vide tdr transaction id 10000116092701. refund of the above ticket is not yet credited to my bank account. it is requested to refund the amount of the unused ticket. mob no 9809333719...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Train timing between ranaghat to sealdah

 asbi0706 on Oct 4, 2016
Dear sir,

I am asish biswas a resident of alaipur, nadia, west bengal.
I am a daily local train passenger. Our railway station name is madanpur (Mpj).
Please note that, we are facing huge problem due to non availability of local train in the morning time.
In the morning, there is a huge gap between train timing (43 minute). Also, there are no through train in between this timing. This time is prime office time. As per the time table, after 7 a. M next train is at 7:42 a. M. This train timing has been maintained by estern railway for the decades. There are no...
Complaint comments  Read comments Complaint category Other

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