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Indian Railways Customer Care

Ministry Of Railways

Rail Bhawan,Raisina Road, DL, India
New Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Phone:+91 11 2338 1213
Mobile:+91 97 1763 0982
 

Indian Railways Complaints & Reviews

Indian Railway - Refund of money

User
 sant mahto on Sep 10, 2014
My father( B. MAHTO) and mother ( Z. DEVI) booked a general ticket for NAMKOM station to DALTONGANJ(DTO) on 08.09.2014 for train 18613 RANCHI- CHOUPEN EXP. But train terminated at station RAMGARHCANT (RMT) due to train accident. The railway booking officer at RAMGARHCANT (RMT) said the refund for ticket will make by that station where the ticket have booked .(NAMKUM) . After that train return to RANCHI. At booking officer at NAMKOM said that he is unable to make refund and on my request he issued a letter.
For proof I attach scan copy of ticket, letter and news paper cutting
Complaint comments Read comments Complaint category Railways

Indian Railway - Regular Damage of luggage in A.C. coaches by Rats

User
 Chitra Saha on Sep 8, 2014
Sir This has become a regular pain for the passengers travelling the A.C. Coaches specially in the seats near the toilets because of rats. Myself travelling on 8th September 2014 from Raipur Jn to Howrah Station by PNR No. 8725776398, train no.-12809, Howrah Mail, coach no. - B1, seat no. 60, A.C. 3 tier, ticket by the name of Chitra Saha. My luggage suitcase has been damaged by rat beyond repairable along with the luggage of two other families travelling with me. Myself along with other families also have lodged complaint in the train complaint's book and one can verify by that.This is nothing...
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Indian Railways - arrogant unethical behavior of head ticket collector

User
 praneel95 on Sep 7, 2014
I was travelling in train no 11009 Gujarat Express in tatkal quota on 7/9/2014 from Mumbai Central to Vadodara bearing a eticket with PNR 8627554502 with and id proof of my Learners licence wen i was asked to present my id proof by the platform tc it was discarded my Mr Jha saying "Tumhe kya mein pagal lagta hu pehli baar khada hu yahape" and further on abusing he claimed that the license i presented to him was a xerox of orignal and wont be accepted but the license I presented was orignal license of Mumbai RTO an had the silver hologram which cant be faked and is put on to make sure if the licence...
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Indian Railways - Indefinite late running of 56389

User
 jrn.titan@gmail.com on Sep 5, 2014
Dear Sirs Kindly note that after rescheduling the time of 56389 Eranakulam Kottayam passenger to 20.25, the siad train is not running on time. Today 5th of September, the train is still at ERS station ( 8.35) . The Kannur passenger is already reached at Platform no 4 at 20.18. Many passengers including lady passengers are suffering huge time loss and they are feeling insecure after reaching the respective stations. Humbly request you to check and do the needful as in is so painful for regular traveles like us, Hope you will read and check with the concerned Regards Jinaraj...
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Indian Railways - Train Late for more than three hours and money not refunded

User
 karagwal on Sep 2, 2014
Transaction id: 100000054685118 train no./ name: 12502/porvotr s krnti pnr number: 2462214618
Date of journey: 17-aug-2014 date of boarding: 17-aug-2014 date of booking: 16-aug-2014
From: new delhi (Ndls) to: new jalpaiguri (Njp) boarding at: new delhi (Ndls)
Resv upto: new jalpaiguri (Njp) quota: tatkal (Ck) class: sleeper class (Sl)
Ticket amount: 1580.0 ticket type: e-ticket
Passengers details
Name age gender status coach id berth no/ wl no
Rahul kumar 27 male cnf s1 25
Amar singh 55 male cnf s1 28
Tdr details
Reason...
Complaint comments Read comments Complaint category Travel & Vacations

Indian Railways - About Janta Express.

User
 Manmouji Kumar on Aug 23, 2014
Various News Paper published on 23th August that, Janata Express Parmanenetly Cancil (Stop) from Howrah To Delhi St. from 1st September, due to low Passanger .But in my opnian totaly wrong .I am regular journey made by this train, But no any time found rush free from Howrah to Patna & Patna to Howrah, then how official announce made by News that low passenger, Secondaly i want to say no any option for Unreserved passanger from howrah To Patna except General Bogy In Express/mail Train, Now is it possible to stay in Q 4-5 hours before to journey for Mediam age group As well as senior person...
Complaint comments Read comments [1] Complaint category Railways

Indian Railways - IRCTC - File TDR Request Failed (Due to TDR not filed in prescribe time limit)

User
 ssaini02 on Aug 20, 2014
Dear sir, PNR no. 6432218371, Transaction id: 100000039324554, Train no.13005 / AMRITSAR MAIL Date of Booking : 24-Jul-2014, Date of Journey : 15-Aug-2014, From RAMPUR (RMU) To : AMRITSAR JN (ASR) Class: THIRD AC (3A) Quota : GENERAL, Total Fare :Rs 872.47.I did not travel by this train as it was late for more than 3 hours and filed TDR Request on 16.08.2014 (4:37 A.M) and i got confirmation email also. But now i checked the TDR Status and shocked because the status is: TDR Request Fail, (Due to TDR was filed beyond the prescribed time limit).Please verify my complaint as soon as possible.I am expecting...
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Indian Railways - hand bag was stolen by unknown person & value is Rs.24,800/- at Thirupathi railway station

User
 askkn on Aug 19, 2014
Respected sir,

This is to bring to your notice that my wife hand bag had theft
by unknown person while shifting my luggage in
Sleeper coach at Krishna express on 7th aug
2014,


Actually I have plan to travel with old mother
(age 55 &handicapped) &my wife having baby (10 months old) from
tirupathi to vijayawada.


I have 2 bags + 2
polythene carry bags & my wife carrying baby so that she kept hand

Along with 4 bags. Somebody had theft my wife hand
very intelligently...
Complaint comments Read comments Complaint category Railways

Indian Railways - 16231 and 16232 CRLM and KGI stations removed in IRCTC

User
 Vignesh Krishnan on Aug 19, 2014
Same thing happened for my Mayiladuthurai and Mysore Express (16231 and 16232). They removed the stops CRLM and Kengeri (KGI).These are useful stations for the passengers to skip Bangalore traffic to go SBC.Pls make the stops as usual and update the same in IRCTC for ticket booking....
Complaint comments Read comments Complaint category Travel & Vacations

Indian Railways - Train canceled, but money not refunded

User
 91.dhawal on Aug 18, 2014
Train cancelled but money not refunded
Train cancelled but money not refunded

1- confirm ticket transaction

Transaction id : 100000049129113
Pnr no :6730991630
Train no. Name : 12321 / mumbai mail
Date of booking : 09-aug-2014
Class : sleeper
Quota : general
Date of journey : 11-08-2014
From :mmr to : cstm
Boarding at : mmr
Reservation up to : cstm
S7 60
Adult : 1...
Complaint comments Read comments Complaint category Railways

Indian Railway - Bag theft in kokan kanya express 10112 at dadar today 17 aug 2014 @5:30

User
 rmgawhale on Aug 16, 2014
My family was travelling in Train No. 10112 from KARMALI to CSTM MUMBAI on 17th AUGUST 2014 carrying a dark maroon IBALL trolley suitcase . It was stolen at Dadar @ 0547 morning. It contained valuable items, important documents and clothes. Please let us know if it has been found

Complaint has been logged at CSTM RAILWAY POLICE .

Thanks and regards,

RADHESHYAM GAWHALE
Mobile +91-885706690
0724-2455296...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Indian Railway - Non refund of ticket amount after filing of TDR, as train had been delayed more than 3 hours

User
 mukultripathi on Aug 14, 2014
Dear Sir/Madam, I am Mukul Kumar Tripathi, I had booked two train tickets from Bhopal to Gwalior and New Delhi through IRCTC for the date of 1st August 2014, Following are the both PNR No's 8625782834 and 8625782557 respectively. On the same day train Punjab mail/ 12137 had been delayed more than 8 hours and according to rule if train has gone late more than 3 hours then the full amount of basic fare would be refund but in my case after filing of TDR Indian railway has been refund me only half amount of basic fare in both above mention tickets. After that when I contacted to IRCTC regarding the...
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Indian Railway - public awareness about distance limitation

User
 chandani das on Aug 13, 2014
Yesterday my father (Asthma patient) and uncle (psychiatric patient) were coming back from Calcutta medical college by superfast express (coromandal exp) with a general ticket (70/-) in general coach from Howrah to Kharagpur. The ticket were made by ATVM machine at howrah jn south new complex (by my brother who has not come with them) not by counter (Tct. No.Z08059221/222). When they got down from train on platform at kharagpur railway station and started to leave by stairs, one running TTE (traveling ticket examiner) caught them and asked to give ticket. My father and uncle showed the...
Complaint comments Read comments Complaint category Railways

Indian Railway - TDR NOT refunded :(

User
 digiseg on Aug 13, 2014
I am highly disappointing by the extent of corruption within Railway. But now I need to prove (as per IRCTC/TDR system) that Mr. Suresh Patil and Mrs. Mangala Patil had not traveled on 17th February 2014. Hence, I sent all the necessary details for IRCTC reference. At least, I expected some decency from TDR team to go through all the details to avoid further complication. Attachments : 1) Chronology of entire IRCTC event. (PDF file) 2) Photographs of Mr. Suresh patil attending "Shiv Jayanti" at Jalgaon. 3) Identity proof of Mr. Suresh Patil. Aadhar card and Passport. NOTHING HAS...
Complaint comments Read comments [1] Complaint category Railways

Indian Railway - Water drizzling in compartment

User
 payeldalmia on Aug 9, 2014
Sir i had travelled from sealdah to samsi by hate bazare express on 8.8.2014 i.E. On friday. I was so tired that day so sleeped after boarding. But around 2 a.M i suddenly woke up and found myself half wet. Also i carried laptop so water goes inside this, investing the matter i found that there was some holes in roof of the train and water drizzles through them as it was raining outside. I was travelling alone and i was shievering all the night as i was wet . On morning i could not start my laptop as water goes inside this. I went to lodge a complaint but t.T.E started loughing and said me what...
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Indian Railways - I would request you to look into this matter and refund the amount

User
 bikky agarwal on Aug 6, 2014
Respected sir/madam,
I, have booked a e-ticket from irctc with pnr-6431491223 from howrah to mumbai cst in train no-12262/duronto with date of jouney 01/july2014 and due to some problem the passenger has not travelled that day and i have also filed tdr before departure of the train but when i enquired about the refund it is showing that the passenger has travelled but the fact is that the passenger has not travelled in that train .
So, i would request you to look into this matter and refund the amount...
Complaint comments Read comments Complaint category Railways

Indian Railway - Incorrect Availability status

User
 pkhalsa on Aug 6, 2014
I have booked 5 tickets from Indore to H. Nizamuddin in train number 12415 and having PNR 8326701648. When I start booking the current status was 96 seats available in class 3A But after booking I got the tickets as 7, 8, 9, 10, and 11 RAC. Since booking time is 09:58:41 hrs. of 06-Aug-2014 then how it after booking train availability status is still 96 available at 10:11:31 hrs. of 06-Aug-2014. Request you to please confirm the below points. 1. Since the seats are available in train then why my status is still RAC 2. If my tickets is booked under some quota then why it is not displayed...
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Indian Railways - Poor Air Conditioning in Rajdhani

User
 jayacool2k on Aug 5, 2014
Dear Sir I am travelling from Kazipet to Bangalore on A4 coach in Rajdhani today. 1. The AC has not been effective and I had clearly requested this to be looked into but to no effect. It is 26Degrees. I am sure AC coaches should be around 22 for comfort. The attendant is casual and not interested to even listen. We are sweating in a 2nd ac compartment after paying so much of money. This is totally not acceptable and would want immediate action. 2 . There is no TC till now who has come and checked. We as customers spend so much of money for such lethargic and poor service. Request...
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Indian Railways - no information given about the delayed train

User
 shradhaengles on Aug 2, 2014
This is Dr. Shradha Engles, from Amritsar and working as a Non PG Resident in Christian Medical college, Ludhiana. I wanted to inform that I am really disappointed by the recent event that occurred with me. I booked my ticket for Amritsar Shatabdi, arrival timing 8:32 on 02/08/2014. This has been my weekend schedule for past 7 years, as I go home, (I.e Amritsar) every Saturday. On this particular day I reached station at 8:12, way before the train arrival time. I kept waiting for the train for 45 mins but there was no sign of the train. As the train only stops for 3 minutes I could not wait in the...
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Indian Railways - Complaint for stealing of my luggage during traveling in the train theft bag in train 2AC COACH

User
 nvanigota on Jul 26, 2014
I am Narendra vanigta traveling in train no. 12116 sidheshwar express from solapur to mumbai cst on wednesday july 23rd 2014 my PNR no 8513590663 AC TWO TIER coach no A1 seat no 42
on 24 july morning 7AM I was awaken after dadar station before CST MUMBAI station and suddenly I see that my Luggage is not there.
For that I had complained to TTE in coach, but he could not help he had no idea what to do
so i complained at MUMBAI CST RAILWAY POLICE STATION but till today there is no result
yesterday i received 1 courier by vichare courier service ( i think which was posted...
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