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Indian Railways Customer Care

Ministry Of Railways

Rail Bhawan,Raisina Road, DL, India
New Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Phone:+91 11 2338 1213
Mobile:+91 97 1763 0982

Indian Railways Complaints & Reviews

Indian Railways - Punctuality of Train/Unusual late running.

 Shivang Chopra on Feb 25, 2015
Complaint ref no.: W/NR/FZR/000055009 dt 18.02.2015 & W/NR/FZR/000055710 dt 25.02.2015 I boarded the Shatabdi Express (12014) at 8.38am from Ambala Cantt on 15.02.2015 (PNR:2743025053). The train is supposed to reach New Delhi at 11.30am. But it was delayed by more than an hour, and reached at 12.45pm. I had a flight to catch from the IGI Airport (Indigo Flight 6E-286 New Delhi to Coimbatore at 14.10 on 15.02.2015 PNR:I423XV). As a result of the train arriving late at NDLS, I could not reach the airport on time and missed my flight. The cost of my ticket of the missed flight was Rs.4700/-....
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Indian Rail - Beggars coming in coaches

 Mahesh AMbli on Feb 25, 2015
I was travelling in garib rath train from mumbai to delhi it was ok till mathura but when the train started from mathura 2 to three beggars came inside the train it is ac coach how can these people come inside the coach.What the attender is doing, what about tte....
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Indian Railways - Rs. 10 Charged for using Toilet on Surat Platform

 abdulhamid9735 on Feb 24, 2015
Hi, On january 1, 2015 morning, when i visited surat station to start my journey towards mumbai. I wanted to relieve myself using Platform Toilet for Laterine. When i gone to Platform Toilet, 1 person was seating there outside, demanded Rs.10 for using Laterine. I had no option but to give it to him as i was having urgency to relieve myself & my train was almost going to arrive in next 10-15 minutes. I am raising this complaints to just highlight the misuse of the passengers by taking more than extra money even for using Indian railways Toilets. In the Era where everybody is talking...
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Indian Railways - unlicensed hawkers at kasara railway station

 navinya on Feb 24, 2015
Respected sir the kasara railway station is last station of central railway.the station premises do not have canteen facility and the passengers have buy jung foods and unautherised drinking waters from unlicensed hawkers.the vada pav and other food is unhygein and make passengers sick by eating such food. the number of hawkers are from different states and villages from up mp and north of India they fights againts themselves for there business.many hawkers are from age group less than 18 and 16 they do not have pratice to catch train and many hawkers falls from train and accident take place...
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Indian Railways - Delay and Negligence of Livestock.

 Archon R Mw on Feb 18, 2015
A parcel containing live fish was booked and loaded on 16th of February, 2015 and was expected to arrive to Old Delhi railway station on 17th February, 2015. But the train was (as usual) extremely late and reached at 0300hrs in the morning on 18th February, 2015. The parcel was to be unloaded at the same station but due to the lack of interests towards work and negligence the parcel was not unloaded at the destined station and it reached the next station, the final destination (Kalka). The train number is 12311 and it is now almost 3 days that the parcel is unattended. As a proof I only have the...
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Indian Railways - Train running continuously late

 Aezaz Shaikh on Feb 18, 2015
I am from Valsad, doing up and down in train from valsad to surat. My issue is, why this train 59050 running continuously late specially from vadodara ?

See I attached the photo of train running late issue. We need to solve this issue because we tired because of this daily late train. We have no option other than this train :(

Hope to get quick reply.
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Indian Railways - Ticket fare not refunded.

 vanjaneeshyamala on Feb 17, 2015
I had booked an e-ticket(Pnr no. 6333577926) for me & my wife for journey by train no. 18518 of 12-10-2014 for travel from visakhapatnam to bilaspur. Due to hudhud cyclone the train was cancelled by railways. But the amount paid by me was not refunded yet. When contacting irctc, they had been expressing their inability to refund as the railways will not entertain claims after passage of journey date. My stand is that, when the train was cancelled by railways, they should automatically refund the amount paid by me. Railways have not yet refunded me, even after i wrote letters to gm & dcm...
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Indian Railways - TC not available, over crowded SL coach

 chandrimaroy19 on Feb 15, 2015
Dear Sir/Madam, Details: PNR: 8732557517 Train No.: 12859 Date: 14/FEB/2015 Journey: Chatrapati Shivaji Terminal to Kharagpur This is to make a kind attention to the problem which I faced while traveling from Chatrapati Shivaji Terminal to Kharagpur Junction. The sleeper coach was full of unwanted people who didn't have ticket, there were around 3 to 4 ladies in the coach as I had seen in chart rest were all men. I was allotted lower berth and 7 extra people (having no ticket) were sitting on my berth. People allotted with upper berths were on their seat and sleeping. I was not feeling...
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Indian Railways - non refund post tdr

 ksrjha12 on Feb 15, 2015
Sir/madam I had booked ticket dated 27.12.2014. Due to some personal reasons passenger couldn't travel. Train departure time was 1605hr. I filed tdr at 1711 hr on the same day through online as ticket booked was e ticket. Pnr no. 6436591554. Now irctc portal says my tdr claim has been repudiated because EDR was not fed wrt Pnr on account of late filing of tdr. Now my queries is that when tdr was filed within 2 hr of train starting time then why EDR was not fed? Whose responsibility is to feed EDR? What action railway is going to take with errant officials? What is the...
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Indian Railway - Pantry Food Quality and ill Mannered behavior

 pranaykarodi on Feb 13, 2015
Hello Sir/Madam, I traveled on 12-02-2015 on train no. 11062 with PNR no. 6336981981 at B1 59. I have ordered normal dinner veg thali(Chana gravy, chapati, daal, rice and pickle). Kindly guess its cost? first complaint.. It was 100 rs which is obviously over priced.Second complaint: Rice was uniformly distributed with tiny stone like particles. I didn't just found it in just 1 or 2 spoons but at every spoon, after eating it half, I decided that my health matters more, so i threw. If it was in my case, then it was fine, at this large scale, it may happen, but i found everyone who ordered this in...
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Indian Railways - Failure of atvm recharge amount 200

User on Feb 11, 2015
Sir I have recharged my atvm card on 08.02.2015 but it failed due to an unknown reason. Please tell me the details what could I do as early as possible. My card no is-SE0012893 and the ticket no. is-12417292...
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Indian Railways - Lost Luggage (Coat)

 ankit_saraf on Feb 9, 2015
Dear Sir/Madam, I have lost my Coat which has some valuables in train number 12811 Hatia Express, travelling today (9th February, 2013) from Nagpur to Raipur. The PNR no. is 8519909193. The seat was in Coach B1, seat number 2 (originally seat no. 10, changed to number 2). The valuables are very important. Please contact me at 9930492173 if the coat is found. Thank you. Ankit Saraf...
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Indian Railway - TDR NOT REFUNDED

 Victor De on Feb 7, 2015
Transaction ID: 100000157056325 Train No./ Name: 12130/AZAD HIND EXP PNR Number: 6137418197 Date of Journey: 21-Jan-2015 Date Of Boarding: 21-Jan-2015 Date of Booking: 20-Jan-2015 From: HOWRAH JN (HWH)To: PUNE JN(PUNE) Boarding At: HOWRAH JN (HWH) Resv Upto: PUNE JN (PUNE) Quota: PREMIUM TATKAL (PT) Class: SLEEPER CLASS (SL) Ticket Amount: 1850.0 Ticket Type: E-Ticket Passengers Details Name Age Gender Status Coach IDBerth No/ WL No R P SHARMA 35 Male CNF S2 33 B SHARMA 25 Male CNF S2 34 TDR DetailsReason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR...
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 maheshkle on Feb 7, 2015
My Wife HANDBAG WAS STOLEN AND GOLD WORTH AROUND 2 LACS and Baby medicine WERE STOLEN WHILE TRAVELING FROM Bangalore TO Kolhapur IN 16589 Rani Channamma EXP. ON THE 6TH OF February 2015. My wife, Mother and my small baby was traveled in Couch S4, Seat No 19 and 21. WE HAD NOTICED THAT OUR BAG WAS STOLEN after OUR TRAIN HAS REACHED AT Khanapur station on 7th Feb 2015. if anyone has got same experience on same journey please let us know. PLS LOOK INTO THE MATTER AND SEE THAT WE CAN GET BACK OUR VALUABLES. Mahesh K 91-7353677372...
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Indian Railway - timing of train and running late of trains

 deepu1kzi on Feb 3, 2015
The trains running in south India (tvc division) is unexceptionally late due to fault in train timetable, due to this type of timing various trains are late more than 1 hr and also halting on various stations (the train has no stopping on that stations) and outer of stations for signals.when the train is stopping on outer there is no security for passengers and their valuable goods because mostly the train stops on midnight, early morning.if any details about this complaint contact me on 08903110033.please take necessary steps to resolve this complaint as soon as possible...
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Indian Railways - One bag containing cloths & other things

 mahendra g chugh on Feb 2, 2015

On 26.1.15 for swaraj express 2 ac seat no 19 & 20 in the name of meena sharma & vinod sharma. Sir my cloth bag left with seat no 20, 22, 23 and 24 the 4 persons from ulhasnagar came and thy return on 3 or 4 feb 15 so kindly give their mobile no or address so we can contact these persons & conform for our cloth bags
So kindly contact on this mobile no

09824375098 in the name of vinodkumar j sharma

09930906899 in the name of meena j sharma

Sir kindly give the seat no 20 and 22, 23 & 24 birth seat of 2 ac of...
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Indian Railways - TDR Money not refund

 padmanabha95 on Feb 1, 2015
DEAR SIR, THIS IS PADMANABHA PRADHAN. I HAVE REGISTED TDR FILE ON 28.12.2014 BEFOR TRAIN DISPATCH.ON PASSANGER NOT TRAVELLED.TILL NOW MY MONEY NOT REFUNDED IN MY A/C. PLEASE SEE MY IRCTC ON LINE DETAILS SHOWING . TDR Transactions Details Transaction ID: 100000111971740Train No./ Name: 18408/SNSI PURI EXPPNR Number: 8229623067 Date of Journey: 28-Dec-2014 Date Of Boarding: 28-Dec-2014 Date of Booking: 06-Nov-2014 From: SAINAGAR SHIRDI (SNSI)To: BHUBANESWAR (BBS)Boarding At: SAINAGAR SHIRDI (SNSI)Resv Upto: BHUBANESWAR (BBS)Quota: GENERAL (GN)Class: SLEEPER CLASS (SL)Ticket Amount:...
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Indian Railway - costly food

 vishnu094 on Feb 1, 2015
I complained against Kerla exp pantry car supervisor from ndls to ers for stale food and coslty .i gave in written at ernakulam station on 17 sep 14 but no action have been taken till now. I paid extra money for food .my compain no is 255434 .why i did not inform till now, what happened of my complain...
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Indian Railways - TDR filed and refund not received since Dec 2014 (cancellation ID 100000028069659)

 animeshdas1 on Jan 31, 2015
Hi Team, It's been more than a month that I have been following up with IRCTC ( in respect of a TDR filed on 29th Dec'14. The train was late by more than 3 hours and the passengers did not travel. The PNR no is 8231001346. The refund has not yet been made by IRCTC. Every time I am notified by IRCTC that the matter has been redirected again to the concerned department and that I would receive a response soon. However, this does not seem to be the case. On 25th Jan'15, I sent a reminder e-mail requesting them to arrange the refund before 31st Jan'15 and if that does not...
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Indian Railways - Handbag Snatching

 piyuy on Jan 30, 2015
I was the traveller in the train 19031 Haridwar Mail. Boarded the train from Jaipur(29.01.15 – 23.00 hrs) to Delhi (Old Delhi station 30.01.15 – 5.30hrs). Train was supposed to reach at around 5am. As soon as train was slow down at the outer before Delhi Station at 5.30am. I was standing near washroom outside 3 Tier Ac couch with bags to get down. Door was open from both the sides. Unknown man saw me standing and immediately attacked me. He pulled by handbag I didn't give my bag so he tried his all level best to snatch by handbag. In this incident i kept shouting for police or anyone to help....
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