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Indian Railways Customer Care

Ministry Of Railways

Rail Bhawan,Raisina Road, DL, India
New Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Phone:+91 11 2338 1213
Mobile:+91 97 1763 0982
 

Indian Railways Complaints & Reviews

Indian Railways - wrong penality taken by TTE

User
 Sunil559 on Jul 2, 2015
I TREVELD in train no :- 13331 with a genaral tickek in sleeper class from dhn to jashidih, so many berths available in train I suppose to upgrade the ticket with concern TTE . But no TTE has come and some other tte has take a Fine of 310 rupees, if I m ready to upgrade my ticket and noconcern person will come how can I do the same. What is my fault even I said them so many times but they not hear and at the same time the concern TTE will come and he also not upgrade my ticket and took fine with them, Ticket no 60899629, , please reply me its right,...
Complaint comments Read comments Complaint category Government Organizations

Indian Railway - refund in case of cancel of train

User
 jatin477 on Jun 30, 2015
i booked a ticket through irctc connect mobile application.when i booked the ticket there was no such rule mentioned regarding if train canceled ticket should be canceled with in 72 hrs it should understood if train canceled ticket should automatically canceled because there was no other choice so its unfair they refuse to refund my money only because of i am not aware about the rule which i was not aware fzr intercity date of journey - 24-june-2015(train canceled ) pnr no. 2634352363, 2747958578 delhi to bathinda...
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Indian Railway - Refund not Processed even after 1 month of TDR filing

User
 abhijitask on Jun 30, 2015
Dear Sir, I have applied for TDR 8 hrs before the train started from it's origin or 10 hours before the train departs from the boarding station. The ticket was partly confirmed and partly waitlist for Dhanbad Alappuzha Express (30 May 2015). Thus, I have applied the TDR for two persons whose ticket was not confirmed. We have informed the same to the TTE of AC 2 coach. The snapshot of the TDR status is attached. It is also to inform that these two person Ms. Puja Rani Sinha and Ms. Shilpy Kumari has traveled in AC 3 as they got their tickets confirmed in AC 3 in same train. Copy of the confirmed...
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Indian Railway - Theft at chennai egmore station

User
 mirun on Jun 29, 2015
Respected Sir, My name is miruna. I was walking on the over bridge pathway at chennai egmore junction on 28.6.2015 to board my train 12631 nellai express on platform no.9. It was crowded at the bridge near platform 5&6. And at that time my apple ipod classic 160gb model A1238 was robbed. Please take up the complain and do the necessary. My contact is 9443986226...
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Indian Railway Parcel - Parcel not receiving at time

User
 Resham Singh Chauhan on Jun 29, 2015
I have booked my bike from agra Cantt to jalandhar cantt UP 80 CV 7335 and RR No. is 2000730896 on 27 jun 15 and loaded in chhatisgarh exp 18237 from agra but even not received from jalandhar cantt and they are saying that your parcel may be at amritsar. What should i do. If am late by 6 hours to receive my parcel i have to pay 10 rupees per hour but what about indian railway that we r not received our parcel at time....
Complaint comments Read comments [1] Complaint category Railways

Indian Railway - complaint against late placement of train no 14124 -Indian railway

User
 nadra on Jun 29, 2015
Respected Sirs, I would like to pay your kind attention towards the matter that i am a daily passenger of kanpur- lucknow route.sir, i catch my train from kanpur central.is kanpur pratapgarh intercity exp.his dparture time is from kanpur is 17.35 this never place & depart on time last several month. Many times the complaint has been logged to the station master but all in vain.No body is there to listen people Problems, so i request you to please look in to this matter and take quick actions.I shall be very thank full to you for this. On Behalf All The Daily Passengers...
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Indian Railways - Non receipt of motor bicycle sent through luggage

User
 ndkulkarni on Jun 30, 2015
Motorbicycle Hero CBZ sent from Nasikroad to Tiruchirapally through luggage on 17/06/2015 by Gaurav Nandkumar Kulkarnistill not received in tiruchirapally, may I know the present location of Motorbyke. Lggage bokked vide chalan No, B496426 on 17/6/2015...
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Indian Railway - refund of ticket, train cancelled by irctc

User
 akshii on Jun 28, 2015
Respected sir/maam, I had booked the eticket from irctc site, but the train was cancelled by indian railways for reasons best known to them, but till now i have not received the refund of that ticket. Details of the ticket are as follows: Transaction Id : 100000200622749 Train No./Name: 12909 / NZM GARIB RATH PNR No 8134269345 Date of Jouney- 28 May 2015 From: VADODARA JN (BRC) To: H NIZAMUDDIN (NZM) Class: THIRD AC (3A) the status shown on irctc website for that ticket is CR registration. i have mailed the issue on irctc helpdesk also, but they are also not helping me for the same......
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Indian Railways - Private publicity in local trains

User
 GAURAV LATHIGRA on Jun 25, 2015
Name - gaurav
Email address: lathigragaurav@gmail.com


Western railways (Mumbai maharashtra) have allowed publicity for developers in local trains (2 min. Recorded audio) whch starts after every halt at stations. The audio is very loud and disturbing which should be stopped on immediate basis. It affects in following ways: (Example: global arena real estate project advertisement)

1) very disturbing when commuters talking over the phone
2) infants, children, adults or senior citizens could not rest or study peacefully while commuting.
3)...
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Indian Railway - TDR Refund issue

User
 tejbahadur_2006 on Jun 22, 2015
I Have Filed a e-TDR of PNR 2844146115 for reason Train late more than 3hours on 19th Mar 2015 and the TDR Reference no is 100000039430696. After file TDR i got a auto generated mail from IRCTC that your will notify shortly for your refund. but is didn't got niether mail nor my refund. I have contacted many times to IRCTC customer care but they are not giving proper reply and they are saying that, "this is under zonal railway. this is irritating for me how will i get my refund. Thanks, Vinay kumar singh...
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Railway - theft in running train

User
 Neeta Chaudhary on Jun 21, 2015
I sushil chaudhary was travelling with my wife in Ajmer sealdah 2Ac express( 12988 )boarded at jaipur on 16th june 2015.at abt 3 pm ...i put my three suitcase under the seat which was side lower (. 29 and 30, ). my pnr is2404014900 ...i chained my my two black samsonite suitcase together..and the other one was without chain. we slept at abt 10:30 pM I WAS ON THE UPPER BIRTH..I WOKE UP AT ABT 1:30pm to go to washroom and was shocked to see that my both chained luggage was missing..i ran towards the gate and found TTE Attendent and two unauthorised person were siting near the door ..they said they...
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Indian Railways - regarding refund for not availing the service for which i paid

User
 ravimonku on Jun 19, 2015
respected sir, I am Ramesh kumar and Advocate by profession .On 10th of April i booked a ticket having PNR No.6740061380, Train no.12203, from KGG to NDLS with 8june as date of journey, but i was not able to reach the station on time as on that day i was at darbhanga attending one case having FIR No.161/15 as train which i borded from Lahariasarai could not able to reach Khagaria on time due to delay caused by train. I am claimimg a refunf of amount ie 930 which i paid .i am abonafde claimer as i have not used your service for which i have paid the money. kindly return the money claimed, other...
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Indian Railways - Partiality in confirming tickets

User
 harsh_chandra1 on Jun 16, 2015
My father and mother had to travel from Gorakhpur to Kanpur on 14/June/2015. When I booked ticket online the status was WL 11 and WL 10. When the chart was prepared one was confirmed A-40 and other was waiting 4. I am not understanding how come this difference occur. If the chart shows one confirm and other waiting 1 then it make sense. I want an answer for this. Below are travelling details: Transaction ID : 100000234582995 PNR No: 2405641035 Train No. & Name: 12541/GKP LTT SUP EXP Class: SECOND AC (2A) Date Of Journey:14Jun2015...
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Indian Railways - south katni near katni junction (m.p.) ticket maker complain

User
 TULSI DAS on Jun 15, 2015
Dear sir, my name TULSI DAS from nowgong chhatarpur (m.p.) pin no.471201 mobile no.9827906187 my complain is south katni station ticket maker by problem date 06/06/2015 16:00hrs this . i am journey south katni to singrauli .All problem details atteched hardcopy requested sir read the my problem. please do the needfull. tanks TULSI DAS mo no. 9827906187...
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Indian Railways - Delay running of train by 14 hrs

User
 anandppathak on Jun 15, 2015
Nandan kanan sf exp yesterday arrived at cuttack 14 hrs late which is very irritating. Moreover running late of this train has become a regular practice. Why no one id lookin g into this matter. Are the autorities or Indian railways ignorant or just yrying to overlook this problem.g...
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Indian Railways - Payment Not Received

User
 arindam1802 on Jun 15, 2015
I have booked ticket for 31.05.2015 in 12250/ NDLS HWH YUVA. Unfortunately the train was cancelled. We got the message that train was cancelled & the amount will be credited into account within 3 - 4 working days.PNR No 2304610561. NEW DELHI To DHANBAD JN But We have not received amount so far. Please do the needful. Regards....
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Indian Railways - Unprofessional and non cooperative Officials at Bangalore City Junction rlwy station

User
 coolsanketh on Jun 13, 2015
Way Bill No 401013 We had sent 11 sacks and carton bags to bangalore from mumbai on 31st may 2015. When we went to collect it today only 9 sacks are available and the officials there at parcel office are asking us to seach for the other 2 bags. This is totally unprofessional. Please take some strict action. And help us get the 2 sacks...
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Indian Railways - Theft onboard 19419- Mas-Adi express on 11 Jun 2015

User
 Naveen Badrinarayan on Jun 13, 2015
My ticket details are as follows: PNR: 4728820112, Train No.: 19419; Date of Journey: 11 Jun 2015. S1 compartment: Berth Nos. 51, 53 and 54. I reached Chennai central station at about 1915 hrs to board the train 19419 MAS-Adi Express scheduled o depart at 2000 hrs from PF No. 7. While entering the station, we were asked to put our bags through X ray machine. I had five pieces of baggage, one big suitcase, one big Bag, three back-packs and was travelling alone with my two children aged 13 and 10 years. I was in S1 compartment and berth numbers 51, 53 and 54. I suspect the person sitting on the...
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Indian Railways - Bad Condition of Platform

User
 operator@bossindia.com on Jun 13, 2015
We have observed that platform no 1 towards Virar is very bad Condition near First-class Ladies & Gents Coach are very bad i.e. Roofs r Damaged & all rain waters r coming on platform. Due to this Platform has been Damaged we r facing too much problems, while Walking from platform No -1. Request u look into this Matter urgently. Awaiting for highly Appreciate....
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Indian Railways - complaint

User
 Manoj Lakhani on Jun 12, 2015
I was coming from Sealdah to APDJ by train no 13149, ( my P.N.R. no was 6742273618, barth no. 45, coach no A1 and platform no 9A) on 09.06.2015. at 20.20Hrs Before the journey I put my luggage on my barth no.45 and got down from the train to purchase some foods, at that time no passenger and railway staff was there. After 20 minutes I came back and found that some train escorts(rpf) with dogs were searching my luggage and then I claimed my luggage and after that a on duty officer may be the name Mr. Giri came and started assaulting me with unhealthy and bad languages like dropping from the train...
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