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Indian Railways Customer Care

Ministry Of Railways

Rail Bhawan,Raisina Road, DL, India
New Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Phone:+91 11 2338 1213
Mobile:+91 97 1763 0982
 

Indian Railways Complaints & Reviews

Indian Railway - Paid the full amount; both charging ports not working, side-upper birth was less than 5 feet 8 inches length.

User
 Laxmikant Kachhap on Nov 20, 2014
Recently I had to visit Vizag, I left from Bangalore via Bhubaneshwar Express in a 3rd AC compartment. Everyone these days have at least one portable device including mainly our Mobile phone, no bother, I had my laptop too. I got a side-lower seat and fortunately there was a charging point, but doesn't works. I went for another one on the other side and freakingly it too doesn't works. I don't know why the hell I paid for if I can't get the services. I paid Rs 1700 for the seat for the 20 hours of journey, the all the eight people gave sum of 13, 500 rupees. Cant they fix two charging points which...
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Indian Railways - worst conditions of toilets in train number 14056 Brahmaputra Mail

User
 rahulc7 on Nov 16, 2014
The condition of A1 2AC coach in the train number14056 Brahmaputra Mail was pathetic, unhygenic and unclean for the entire duration of journey from 14 Nov 2014 to 16 Nov 2014. When asked about the cleaner TTE had no idea about his whereabouts. On 15 Nov the cleaner came with feedback form and asked us to just sign the form without even filling the form. When asked to clean toilets and put soap dispenser he replied rudely and went away. Nobody provides feedback/complaint form....
Complaint comments Read comments [2] Complaint category Railways

Indian Railways - complaint agaInst non receipt of my Motor cycle Hero honda. PNR No 862-488095 and pwBill/ LT no B5585571 Pune to Yerraguntla

User
 Birru Sreenivasulu on Nov 1, 2014
Dear Sir, I would like to inform and submit my complaint agaInst non receipt of my Motor cycle Hero honda which was booked from Pune to Yerraguntla on 15 Oct 2014 vide PNR No 862-488095 and pwBill/ LT no B5585571. I was promised by raIlwar authorities that the vehicle will be loaded on Chennai Express. On same day and reach to Yerraguntla(YA) on 16th Oct 14 morning. Next day I went to Yerraguntla railway parcel (Booking) Office on 16th Oct 2014, I was informed By officials to Check my Vehicle. The vehicle Was not received by PARCEL office, Again I visited on 18th Oct 2014 submitted Xerox copy...
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Indian Railways - Train missing

User
 ravivenkaraddiyavar on Oct 31, 2014
Train missed due to Non display of train details on (TV) Electronic board. Train scheduled time was 18.50 . We asked enquiry officer about train status.he told it will come 50min late. There was board infront of him, Note was written that train status will be displayed in TV, 30min before arrival. we were awaiting for train but there was no display. at 19.40 i enquired again, that time he told train already left. I explained all details to him but he was very rude to me. I was travelling with ill wife Train no-02692/BKN YPR PREMIUM. PNR NO-2163603781 DATE OF JOURNEY-22.10.2014. I...
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Indian Railways - Non Receipt/ Deliveri of Motor Cycle Even after Five months

User
 gopal292001 on Oct 28, 2014
Dear Sir, I would like to inform and submit my complaint agaInst non receipt of my Motor cycle Hero honda which was booked from Howrah to Visakhapatnam on 29 May 2014 vide PRR No 2720-488095 and pwBill/ LT no A3183271. I was promised by raIlwar authorities THat the vehicle will be loaded on Howrah - Mysore express On 30May 14 and reach VisaKhapatnam VSkP on 31 May 14 morning. As I was moving on transfer I left Kolkata on 30 May and went to vskp railway parcel Office on 31/5/14 at 1100 hrs I was informed By officials to Check on 01/06/14 . The vehicle Was not received by PARCEL office,...
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Indian Railways - NO REFUND TICKET AMOUNT DUE TO TRAIN DIVERSATION - HUDUD CYCLONE

User
 bandaru_ds on Oct 28, 2014
My PNR No is 6532965598 and Transcation id is 100000056357812, i was booked E- Ticket from Visakhapatnam to yeshwanthpur on 13/10/2014 by Train no- 12835 HATIA - YESHWANTPUR EXPRESS in Sleeper Class, Due to HUDAD Cycolne the Train was Diverted. I was not able to cancel the ticket within 72 Hrs by Railways Rules beacause no Electricity and no Intertnet connection any where in visakhapatnam was collasped for attack of CYCLON HUDUD, after 4 days Partially comes Electricity and internet connections. How to do cancel the ticket within 72 hours. Please treat this as special case and refund the amount. My...
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Indian Railways - NON DISPLAY OF DYNAMIC PRICE IN PREMIUM EXPRESS

User
 T R RAO on Oct 27, 2014
I HAVE PURCHASED A TICKET ON 21.10.14, IN THE TRAIN NO.09417 EX.ADI TO DEE. AT THE TIME OF PURCHASING TICKET, FARE WAS DISPLAYED AS 2595/- WHILE MAKING PAYMENT, AMOUNT OF 7242.47 WAS DEBITED. SINCE ACTUAL DYNAMIC PRICE IS NOT APPEARING AT THE TIME OF PAYMENT, IRCTC IS NOT DOING JUSTICE WITH PUBLIC. NECESSARY ACTION MAY KINDLY BE TAKEN TO DISPLAY DYNAMIC PRICE BEFORE MAKING PAYMENT HENCE FORTH. T R RAO TRRAO7693@GAMIL.COM...
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Indian Railways - non received of parcel

User
  Deepak kayal on Oct 26, 2014
Dear Sir, I have booked a fan and electric goods worth Rs 4500/- from Dibrugarh to Kuchaman city (Rajasthan) at 16.02.2014 with the Ticket no 92368314 and Luggage Ticket no 27484 and paid parcel charges of Rs 230/- But till date I have not received the same.When I contracted the authorities of parcel office they asked me to enquire at Makrana, Jodhpur or Bikana. Thus, I pray your kind jurisprudence to look into the matter and do the needful at the earliest to deliever the parcel to me. Thanking you, S.K Sharma Sohanlal Chunilal A.T Road, Dibrugarh...
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Indian Railway - NON DELIVERY OF MY PARCEL/ MOTORCYCLE

User
 shafquatkamal@gmail.com on Oct 26, 2014
I have booked my bajaj pulsar 150 cc bike on 14th October, 2014 from Kishanganj (KNE) to Asansol (ASN). The consignment was dispatched on 14/10/2014 by Train No. 15662 (Ranchi kamakhya express) under Front SLR No. FC 10710. My parcel web bill no is 05 D 529910. But till now I have not received my motorcycle. I went Asansol parcel office several times but they do not respond clearly. They even don't know where is my motorcycle??? They only say your bike has not come yet. I am totally confused and frustrated..I have no information about my motorcycle. Plz help me. Shafqat kamal Parcel web bill...
Complaint comments Read comments Complaint category Postal & Delivery Services

Indian Railways - TDR Filed Amount Not Reimbursed

User
 Sunil Kumar kallu on Oct 23, 2014
Dear sir, I booked 3 tickets in tatkal quota on 04-07-2014 .and my journey date was on 05-07-2014., (PNR Number 8448014098, Train Name And Train Number : Konark Express &11019) but For only 2people ticket got confirmed and Another one is in CKWL 1 Status.Regarding this i spoke to 139 Railway customer care he told me that File TDR against non confirmed ticket and that amount will get reimbursed in 90 days. Even though after sending so many mails No response i received and yesterday i spoke to Eastern Railway TDR Concerned person (Eastern Railway Phone number:06742303232).He told me that...
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Indian Railway Parcel - parcel (Bike) not received

User
 denny2685 on Oct 15, 2014
We refer to the captioned matter that i have booked my bike Avenger 220 cc from the Vadodara Railway Parcel Office to Meerut City railway Station on 10-10-2014. Till the date i have't received my bike or any information. when i went to Meerut city railway parcel office to get the information about my bike. They said there is no avenger bike and don't know when will bike reach at the Meerut city station. I also tried to find my bike on your online web portel, the message shows that my bike has been reached to Chennai central station. Please provide me full information that when will i get my...
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Indian Railways - theft of bag from coach no HA1 of train no. 13006

User
 mdtanveerkhan on Oct 13, 2014
On travelling from saharanpur to howrah by train no. 13006 my bag had been stolen. The theft of my bag took place between MB (moradabad) and RMU (rampur) in train 13006 (punjab mail) and coach number HA 1 seat no. - 18 at about 5:00 am. My pnr no. Is 2163509315. The details of the important items in the bag in addition to clothes were as follows. Colour of bag is black. 1) laptop - hp pavilion i 7. 2) ATM card 2 Nos. (Sbi and idbi bank) 3) PAN card 4) PRAN card 5) Pen drive etc. Sir please do some needful and provide me with your valuable help in getting back my bag....
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Indian Railways - Still lot of corruption in ticket reservation even in Premium Tatkal Tickets

User
 rajddn710 on Oct 11, 2014
Even if we observe for 5 mins, 40 seats disappear and then they charge a Sleeper Coach ordinary class worth rs 600 at a cost higher than 1300. So for 3 passengers normal tatkal charges would cost 1800 approx, while premium tatkal tickets would cost me higher than AC tickets. There are 25 trains running from Delhi to Gorakhpur but every train shows immediate packup in all classes. If I consider in Tatkal booking, it shows waiting list from the time the reservation window online is available. So much of corruption is happening inside railways which is not visible to the common public either...
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Indian Railways - theft in railway

User
 jaishankar gupta on Oct 10, 2014
Dear Sir, I jaishankar Gupta, Boarded Train no 15483(Mahananda express ) from Hasimar for Buxar with My Sister-in-law on 14th July 2014. Vie Ticket no:-28366431, Bearth no-S11(49, 50) Around 2 am when we were sleeping suddenly a antisocial people came and snatched the purse from My sister-in-law which contained Rs.10000 as cash, one gold chain and some small silver ornaments. After snatching the purse thief jumped from the running train. After that I pulled up the train chain to stop the train and train got stopped but non of the railway staff or RPF /GRPF came for support or enquiry...
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Indian Railway - request to start a new train between surat to bhopal

User
 nicksaurabh on Oct 9, 2014
Dear Sir, I am requesting you please start a new train between surat to bhopal as there is only one weekly train between these two stations, , which is Puri valsad express, running only Wednesday. Please start a new superfast train between these stations which runs daily. Thanks & Regards Saurabh...
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Indian Railway - less pension amount

User
 mt reddy on Oct 7, 2014
My name :VENKAT RAMAYYA (retired fly employee from 2006feb )ppo no.35060019906 my actual pension amount eveey months above 15000/- but last 2months pension amount came 28-08-14 and 29-09-14 5612/-.in Indian bank, bhilai, chhattisgarh but still i do not kNow pension amount come from and also bank do not know pesion come from .what to do next pl.explain.thanking you...
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Indian Railway - Refund not received against the TDR filed on 15th Aug

User
 Aditya4u_adi on Sep 25, 2014
Dear Sir, I had to travel from RNC to PNBE station on 15th Aug 2014. I cancelled my ticket after chart preparation using IRCTC login and filed TDR for the same. But still I have not got any refund. The status in IRCTC is showing as "CR Registered". I wrote a mail to IRCTC but they said they were not responsible for TDR refunds. TDR details are as follows:- PNR No. - 6232840240 Please do the needful. Cancellation ID: 100000008381637 TDR Filing Date - 15-Aug-2014 17:01:50 HRS Regards, Aditya...
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Indian Railways - Refund against TDR filed

User
 Gopi Vinjamuri on Sep 24, 2014
Dear Sir / Madam With ref to PNR. No. 4611166804, As my journey was re-planned I went for e-ticket cancellation from Booked ticket history (IRCTC Portal) and the ticket could not get cancelled due to TDR was filed beyond the prescribed time limit. Later, I filed TDR and the reply from Railways was: Dear Customer, With reference to refund against PNR Number 4611166804 with reason Party Could Not Cancel Because Chart Prepared At Originating Or Previous Remote Location., it is advised that Railway has introduced Enhanced Coaching Refund System (ECRS), through which e- ticket refund cases...
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Indian Railway - Refund of money

User
 sant mahto on Sep 10, 2014
My father( B. MAHTO) and mother ( Z. DEVI) booked a general ticket for NAMKOM station to DALTONGANJ(DTO) on 08.09.2014 for train 18613 RANCHI- CHOUPEN EXP. But train terminated at station RAMGARHCANT (RMT) due to train accident. The railway booking officer at RAMGARHCANT (RMT) said the refund for ticket will make by that station where the ticket have booked .(NAMKUM) . After that train return to RANCHI. At booking officer at NAMKOM said that he is unable to make refund and on my request he issued a letter.
For proof I attach scan copy of ticket, letter and news paper cutting
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Indian Railway - Regular Damage of luggage in A.C. coaches by Rats

User
 Chitra Saha on Sep 8, 2014
Sir This has become a regular pain for the passengers travelling the A.C. Coaches specially in the seats near the toilets because of rats. Myself travelling on 8th September 2014 from Raipur Jn to Howrah Station by PNR No. 8725776398, train no.-12809, Howrah Mail, coach no. - B1, seat no. 60, A.C. 3 tier, ticket by the name of Chitra Saha. My luggage suitcase has been damaged by rat beyond repairable along with the luggage of two other families travelling with me. Myself along with other families also have lodged complaint in the train complaint's book and one can verify by that.This is nothing...
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