Indian Railways Customer Care
Ministry Of Railways
Customer satisfaction rating: 1%
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2538
COMPLAINTS

Indian Railways Customer Care

Ministry Of Railways

Address
Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Phone:

Mobile:
Mobile:
60
32

Customer satisfaction rating
1%
Complaints
2538
Pending
0
Resolved
5
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Railways Complaints & Reviews

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Indian Railways — Lost backpack having Laptop and Documents

 vanddu on Sep 25, 2016
On 17th Sep '16 I at around 1:30 pm I was at Hyderabad Deccan (Nampally) railways station with parents to catch Hussainsagar Express train and we had reservation in B1 - 3, 4, 5 seat nos. We had many luggage so we asked for station Coolie and a trolley to carry luggage from outside station to train coach.

While keeping luggage inside the train or while carrying it through platform something went fishy and either laptop backpack was not placed inside or it was secretly misplaced somewhere by Coolie and we noticed the loss when train started running. Please check in CCTV camera, I...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Consignment not yet been receipt by Indian Railway

 Chronicle Publications Pvt :Ltd on Sep 24, 2016
Sir
We are booked a consignment from New Delhi to Chennai printed material on 21.09.16 vide R R No 2003165891 and loaded in the same day train no 12616 on 21.09.16 but not yet been received my consignment in Chennai Station

Sir Please we are dated magazine publisher and treat is us urgent basis and do the needful

Thanking you

your faithfully

Chronicle Publications Pvt Ltd
New Delhi...
Complaint comments  Read comments Complaint category Magazines & Newspapers

Indian Railways — Non receipt of consignment

 Chronicle Publications Pvt :Ltd on Sep 24, 2016
Dear sir,

I have booked 10 Bundle printed material from New Delhi to Chennai on 21.09.16 vide R R No 2003165890 on 21.09.16 and loaded on same day in train no 12616 in front SLR but till today on 24.09.16. parcel not reach Chennai Station

Kindly treat is as urgent basis due to dated magazine publisher and let us know our parcel status

Thanking you

With Regards
Chronicle Publications Private Limited
New Delhi ....
Complaint comments  Read comments Complaint category Magazines & Newspapers

Eastern Railway — Withdrawing complaint

 Ebong Ratna on Sep 22, 2016
Please I want to request you don't take any action against Eastern railway stuff working as an engine Turner Krishnendu Parui. live in budge budge west bengal. he apologized to me for his behavior. Last 19th September 2016 I was lodge a complaint against him about physical and mental torture. But now I want to withdraw it. And want to give him a chance....
Complaint comments  Read comments Complaint category Family & Relationships

Indian Railways — Ticket collect was taking bribe

 Dinesh Panda on Sep 20, 2016
Dear Sir,

I am Dinesh kumar Panda, on 19th Sept 2016 I was traveling from Kacheguda to Hafizpet by a local train (Train No - 47152) with a general ticket but mistakenly I broad to a first class compartment because I did not notice due to heavy rush. In Secunderabad Station, one ticket collector caught me and told me that that "You cannot travel in this couch with General ticket" and he imposed me a fine of 385 rupees. As I had insufficient money he asked me to get down at Begumpet station to withdraw cash from ATM. He also caught other 3 persons in the same coach. We all got down...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Physical and mental torture

 Ebong Ratna on Sep 19, 2016
Eastern railway staff working as EngineTurner in sealdah south division name as Krishnendu Parui live in budge budge west bengal. father's name Kamal Krishna Parui was physically and mentally tortured myself last one month. I'm his girlfriend. We have a love each other. he promise me to marry.but now a days he try to abuse my self with feast, slap and filthy languages. and try to avoid me.Please do some necessary action against him as early as possible. I can't bare it anymore. Please help me....
Complaint comments  Read comments Complaint category Family & Relationships

Indian Railways — Theft in Kurnool Passenger (54767) train

 Indrakumar Ghursade on Sep 18, 2016
This is Indrakumar Ghursade whose HP Black Color Bag was stolen by someone in train between Pendekallu (AP) and Guntakal (AP) Railway station while traveling from Kurnool to Guntakal on 17-09-16 at arround 22:30.
It has some important documents, if found by someone then contact me immediately on 7832939421.
Railway Police at Guntakal told they will register complaint after 10:00 which is ridiculous....
Complaint comments  Read comments Complaint category Railways

Indian Railways — Stolen laptop from my bag in train

 jayprakashkumar on Sep 17, 2016
Dear sir, Please help me to tack my laptops as its very important for me.. I have lodged complain (PMOPG/E/2016/0307677 )before and i got call from AGM office. He told me that railways cant help in this matter because its very lengthy process and finally they closed that complain. I am jayprakash kumar traveled by Indian railways from Udhna junction(surat) to siwan junction(bihar) with my wife and a kid. For the above journey there is no direct train so plan for linked journey. I had book two ticket 1. Train 19057 from Udhna junction to Varanasi PNR 8749593572 on 12 aug 2016. 2. Train 14006 from...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Bike not yet delivered

 Basavaraj A G on Sep 16, 2016
I have booked my bike as parcel on 8th september from bijapur to mangalore karnataka . i enquired bijapur railway station they said it is dispatched to hubli, then i enquired with hubli office they said it has dispatched to margao goa on 10th september then i called margao railway station but they are not picking the phone at all tried some 60 times but no use . then enquired mangalore central, they say it has not come, so what to do...
reciept no: 043847
booked date : 8th september 2016
bike : honda livo...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Indian Railways — Seat occupy in illegal way

 Kingshuk 1 on Sep 16, 2016
Respected Sir,

I am a daily passenger in Eastern Railway, gone from Khardah to Sealdah vis versa. My IC No is 410MBB0768, . Yesterday I had gone Naihati Local, departure time from SDAH at 6.35PM, this is 12 Coaches train. When I have entered in 3rd / 4th Compartment from the Driver side I seen that 3 men are occupied seat with their BAG, HANDCARCHIF AND PLAYING CARD. When I told to him that please give me a seat they could not agree. I told him that I go to RPF. They reply me GO and also reply me they do not anything.

Kindly look into this matter and take care action...
Complaint comments  Read comments Complaint category Railways

Indian Railway — Give me my cash back

 Umar s on Sep 14, 2016
I want my cash plz refund to my account bcoz I booked e ticket before one month and after that my that ticket remains waiting list so plz refund my cash to my account. And I travel in netravati express train.so plz refund my cash to my account my number 7813858469 call to this number regarding my problem so plz refund my cash to my account I request...
Complaint comments  Read comments Complaint category Travel Agents

Indian Railways — Lost Baggage on Train # - 17308

 Jyothi_28 on Sep 13, 2016
Hello,
I have lost a luggage (grey big plastic bag) in Train # - 17308 (Basava Express), Below are details of Travel:
Bogie # S2 ; Seat # 48
DOJ - 13 Sep 2016,
Railway station & time - Yeshwanthpur @ 10:30am.
The luggage is grey in color. It has also has a God's laminated photo on the cover with few pother things, neatly packed in another grey cover inside.

I missed to collect the bag while departing from train in Bangalore at Yeshwanthpur railway station. I can clearly state all its contents and produce necessary documents to claim.
If...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Pnr seized travelling not allowed

 divya979 on Sep 12, 2016
My pnr 6355468448 has been seized which i had booked from railway station counter. I was not even notified about it. I was travelling with my wify and 2 year old daughter who was suffering from high fever. What should i do? And this thing is really not tolerable. I had booked it from station counter then why was it seized?? I am really distressed with this behaviour of theirs....
Complaint comments  Read comments Complaint category Railways

Indian Railway — Refund my cash to my account

 Umar s on Sep 12, 2016
I am traveling in train 9/9/16 from Trivandrum to karwar train train number 16346 and I booked my ticket from online eticket before 1 month back I booked but it will not confirm so plz. than so request to railway department so plz refund my cash to my account my account no 33217518423 and my pnr number. 4534898545 my contact number 8431408677 so kindly refund ....
Complaint comments  Read comments [1]Complaint category Travel Agents

Indian Railways — Fare hike against facilty

 amiaksh on Sep 11, 2016
This is too much railways increasing fare and cutting facility i used to travel shatabdi tarain (dehradoon shatdbadi ) earlier they give choice in food .after fare hike they cut the choices part passenger can not make choice . Even earlier they provide napkeen and now there is no napkeen. i jut want to ask you one thing, for what you are raising fare . this is how our govt. work...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Complaint against Ticket Collector of ANVT-LJN Double Decker

 Nitin Pathak 09 on Sep 11, 2016
I was travelling from Anand Vihar to Lucknow on 9-Sep-2016 from Train no. 12584 ANVT - LJN Double Decker .
My Seat no. was C3L - 7 and Mr. Nayyar Modi was a Ticket Collector at that time and after Bareily most of the seats are Empty or you can say without reservation .
Some passengers are boarded from Bareily to Lucknow without Ticket and from 3 passengers of that Coach Mr. Nayyar took a Bribe of Rs. 500 individually with those three Passengers without giving any Receipt or Temporary Ticket to them.
You would be taking action or not I dont.
Pls take neccessary action...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Kochuveli no proper telephone enquiry attending even

 vikruthi on Sep 10, 2016
10th sept 2016 6am when I contacted kochuveli railway station, over phone there is no proper response. for any emergency needs only customers will contact over your kochuveli station enquiry (139) telephone numbers. three or four times I called.when I called 0471 2500646 number, sir has gently directed to contact by this (139) no. so please do the needful....
Complaint comments  Read comments Complaint category Employees

Indian Railways — Parcel service indian railway

 Rincy jacob on Sep 9, 2016
I have send a parcel from kurla (mumbai)to aleppey on 25/08/2016 with the wAybill num -659804, till this date i didnt get the parcel(more than two weeks)
They dont have tracking facility also please help me to track in which station it is, they are not at all concern about this, i need my parcel bit urgent .
I am looking a positive response from your side...
Complaint comments  Read comments Complaint category Business & Finances

Indian Railways — Against RPF of Howrah Station..

 mithu88bkp on Sep 9, 2016
I m a Phd student of NIT Rourkela .When I am reaching Rourkela by Gitanjali express via Howrah station on 08-09-2016.For confirm of general sit the RPF are numbering in on the ticket. When some late comer passenger are requested for sit to the RPF. The RPFs are demanding money for confirm a sit from some passenger .Some regular passengers told that every day RPF demand money from general people. Pls inquiry about that.If u told to RPF that u need a sit, they will manage by money....
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railways — Jewels stolen in running train

 Md.Sadat Ali on Sep 8, 2016
I lost jewels of my wife and daughter for the worth of 26.5 lakhs while travelling from Kachiguda to Bangalore in 2 tire AC coach on 31th July 2016. The complaint registered by Cantonment Railway police vide FIR No. 0076/2016 dated 02-08-2016

No information or update from Police till this moment. I doubt the police has not yet initiated any action towards this case. On approaching the concern police, No clear answer is given. Simply they says that the file is being transferred to the concern jurisdiction for investigation. If the police takes so many days to process the file to transfer,...
Complaint comments  Read comments Complaint category Government Organizations

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