Indian Railways Customer Care

Indian Railways Customer Care

Ministry Of Railways

Rail Bhawan,Raisina Road, DL, India
New Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Phone:+91 11 2338 1213
Mobile:+91 97 1763 0982
Satisfactory Rating
1%
Complaints
2117
Resolved
1
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railways related photos (173)

Indian Railways Complaints & Reviews

Indian Railways - No train between 6:40 pm to 8:14 pm from Borivali to virar

User
 CKPoddar on Jul 30, 2015
There is no train after 6:40 pm from Borivali station, which is creating lot's of issue to board the train from Borivali station, people use to fight while boarding on 8:14 train. I felt down while boarding the 8:14 train from borivali, because of rush. So request you kindly start more train between 6:40 pm to 8:14 pm in the evening time. There are lot's train from the Churchgate or Andheri to virar, but people are not able to board that train from borivali, because those train already packed with the people, and they do not allow other people to board the train....
Complaint comments Read comments Complaint category Other

Indian Railways - Theft of personal luggage on train

User
 mr.kpandey on Jul 27, 2015
Date/Time of Incident:- 26/07/2015 08:21 AM PNR number of Victim (Myself - K. PANDEY M 35):- 2104147660 Train number/name:- 11016/KUSHINAGAR EXP I was travelling from LKO to LTT with my wife and 2 sons, and after boarding the train at LKO we all went to sleep when the train was around CNB. Once the train halted at Jhansi station, my wife woke up to notice one of our luggage missing from under our berth no. 10. I have 100% suspicion (and a witness as well) on the particular co-passengers in my compartment, complete details are below: There was one woman on the berth no. 7 in my compartment,...
Complaint comments Read comments Complaint category Railways

Indian Railways - Railway staff Helping the Agent

User
 Mavir on Jul 25, 2015
Dear sir my name s mahaveer my mail id is jainrocks@ymail.com I am in madurai... every early morning when ever we go to buy the ticket for tatkal I hd noticed nearly 10 to 15 people r occuping the place before as agent... All this people r cmg to buy ticket regualy.. The Railway Staff know them very well n they also helping them to buy the ticket... Few days back I hd noticed that a lady in counter providing 3 tatkal ticket form for dat same person n he hd buy three ticket easily... They are coming like ticket mafia.. its very hard to buy a ticket during season time... So pls pls take action on...
Complaint comments Read comments Complaint category Railways

Indian Railways - TDR process delay

User
 baliarsingha on Jul 23, 2015
TDR filled through IRCTC cancellation ID No. 100000055024304 Registration No: DEO040715W09214 on dt. 29.06.2015 due to late of train for more than 6 hours. not yet settled. similarly TDR filled through IRCTC cancellation ID No. 100000054885523 Registration No: CSE040715W12302 on dt. 29.06.2015 due to late of train for more than 6 hours. not yet settled. Laxminarayan Baliarsingha baliarsingha@rediffmail.com...
Complaint comments Read comments Complaint category Railways

Indian Railways - PNR No 8236735292 : TDR Repudiate

User
 sanju_ghosh on Jul 23, 2015
Hello, Following are the tatkal ticket details for journey PUNE to ALLAHABAD Train No./Name: 11039/MAHARASHTRA EXP. Passengers boarded the train from Pune to Bhusaval. The slip route train from Mumbai-Bhusaval-Allahabad was cancelled hence were not able to travel from Bhusaval to Allahabad. As the slip train was cancelled hence Indian Railways should refund the difference amount. TDR was filed within 6 hours of the slip train getting cancelled. After 1 month of filing the TDR the status now shows as 'No refund is granted for TATKAL CONFIRMED ticket'.As per the rules if a train is cancelled then...
Complaint comments Read comments Complaint category Railways

Indian Railway - Train cancelled but payment not received

User
 Indresh Bhatt on Jul 22, 2015
Dear sir
i booked a ticket for four person from allahabad to mumbai on 18th june for 19-06-2015, but at last moment on 19-06-2015, it was announced by railway that the train was cancelled due to some reason . but still the payment was not received.

TICKET PNR NO - 2306676509

charting status of ticket was 1 conformed and 3 wait list

i contacted to the railway customer care but she said that the payment was not refunded so please help me to resolve it ....
Complaint comments Read comments Complaint category Railways

Indian Railway - Damage my luggage in Jammu TAWI station (clock room)

User
 Kailash34 on Jul 22, 2015
DATE:- 1st Jul 2015, TIME:- 6:05PM, INCIDENT:- I put my luggage in clock room in 30th jun 2015, latter when I saw my luggage ( trawl beg) and some clothe were damage by mouse, then I went to station manager 6-7 times but he was absent, then I get know he was at yard, luggage booking no- 0697-4, damage amount approximately 4000/- only, I' m attaching photos,...
Complaint comments Read comments Complaint category Railways

Indian Railways - Incorrect pnr

User
 sush55 on Jul 21, 2015
By printing mistake my ticket has 9 digit pnr no.I due which I am not able to trace status of pnr.my details are SK PANDEY M 48 BOOKING TIMEAND DATE: 1846 HRS ON13 JULY 15 . TICKET NOIS 83510579 journy from kanpur central to bikaner.train no 12307.Pl provide correct pnr no...
Complaint comments Read comments Complaint category Credit Cards

Indian Railways - unable to retrive booked ticket; PNR No. 8547319538, transaction id 100000216592193 DOJ 24.04.2015

User
 jaisonmampilly on Jul 21, 2015
Sir/Madam, i have booked a ticket online for my wife and daughter or the date 24th April 2015. PNR No. 8547319538, transaction id 100000216592193. presently i am unable to retrieve that ticket. i wanted it or claiming as i am working in the defense. i will be very grateful if u could send it to my email id. www.jaisonmampilly@gmail.com...
Complaint comments Read comments Complaint category Railways

Indian Railway - Bag snatched while sitting in train

User
 tanyav on Jul 20, 2015
My Mother and her 2 friends with my younger sister were travelling by RXL-HWH express, in night while talking, the train slowed down near simariya station and a 15-16 year old boy suddenly came snatched the bag and went, They were left without any Cash, mobiles etc. and my mother was hurt, That too in an unknown place, we had to rush to take her from the station. Surprisingly there was no TC and Police man in the bogie .Also when trying to stop the train .None of the chains worked, This is an atrocious situation. I don't know i can have faith in Indian government anymore....
Complaint comments Read comments Complaint category Railways

Railway - Cancel train but not refund amout

User
 ajaysk33 on Jul 20, 2015
Dear sir i want inform u that my train cancel in 11/7/2015 delhi to babhnan that this train cancel and not refund amount
in my account
dear sir please tell me detail why not refund payment in bank,
given detail of train bellow *Transaction ID :* 100000231343250 *PNR No. :* 2633645042
*Train No. & Name :* 15274 / SATYAGRAH EXP

so please checked detail and why not refund amount train cancel become 9 days but not refund amount in my account

thanks & regard
Ajay
ajaysk330@gmail.com...
Complaint comments Read comments Complaint category Railways

Indian Railways - TDR Refund pending since 2.5 months

User
 aindrijha on Jul 18, 2015
On 7th May, TDR Refund reuqested was for PNR Number 8455761214 for reason "Party Partially Confirmed/Waitlisted And Waitlisted Passengers Did Not Travel." Reference No for this is: 100000046326983 Ticket for 3 passengers were booked in wait list... And 3rd passesnger status was WL1 when chart was prepared and third passenger did not travelled. Only 2 RAC passengers travelled on 5th May. I have done follow up and mailed care@irctc.co.in on 29 May, 17 Jun, 1 Jul & 2 Jul. Refund is not being done and was asked to cooperate and wait. It was informed that refund is done by zonal railways and...
Complaint comments Read comments [2] Complaint category Railways

Indian Railways - About Refund of the train ticket which was cancelled.

User
 asumit.iet on Jul 17, 2015
I booked my ticket from kanpur to Mumbai having PNR number 2204673320 and transaction ID 100000215724830. This train (Pushpak Express was cancelled). I was hoping that the amount will be refunded back. But till now no processing has been done on refund. I contacted customer care and they are telling that I should have cancelled ticket for refund purpose. As the train was cancelled so it becomes there responsibility to refund money for those who did online transactions. Now they are telling nothing can be done. This is not tolerable. Its a hard earned money. Help for this....
Complaint comments Read comments Complaint category Railways

Indian Railways - Refund has not received

User
 praveen.deshmukh on Jul 17, 2015
I filed a TDR request for below details : Transaction id : 100000203426534 PNR NO : 8334377379 Train NO : 12289 Journey from CSTM to NGP Date of Journey :19-Jun-2015 The above given date is the same date when all mumbai trains were running late due to rain, i have also attached the proof. After raising many ticket i didn't got my refund and no updates from IRCTC....
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Indian Railway - For Train Cancellation

User
 Harish Agrahari on Jul 16, 2015
Dear Sir, Railway service (IRCTC) is very poor, i have plan to going some place with all preparation but train is cancelled who is responsible for this .i want to booked my ticket in same train with confirm seat at other day when train will run . please help me for this complain train No - 12541 PNR - 2206943799 DOJ- 17/07/2015 Harish Chandra 7276882230...
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Indian Railways - Misuse of ac compartment in vikramshila express from patna to bhagalpur

User
 Manish Kumar on Jul 14, 2015
Respected sir,
It shows how helpless the passengers and our railway employee are that no one can deter the entry of without ticket passenger from patna railway station onwards in the aac compartment even in 2 tier ac compartment .
I didn't see any guards in 2tier ac compartment fro patna to bhagalpur who should be there to defend the passenger from those nasty people . How uncomfortable we were when i got the same situation in 2 tier ac compartment as a 2nd class sleeper compartment . It's really worthless to pay high amount as a fare in those trains in bihar . Why doesn't...
Complaint comments Read comments Complaint category Railways

Indian Railways - Bike Not Reached

User
 raghu7866 on Jul 11, 2015
I have booked my bike BAJAJ PULSER 150cc from SIRSA (SSA) Junction to Hoshangabad (HBD) Junction on 02-07-2015 but still my bike had not reached now its 11-07-2015 about 9 days has passed . below are the details PRR No/PWB No. 0157751 Name Sanjay Kumar Bike No. HR-25C-7506 Bajaj Pulser 150cc Mob. 8349801248 9991186280...
Complaint comments Read comments [1] Complaint category Motorcycles & Scooters

Indian Railways - Train cancelled but did not get refund yet

User
 Mohd Arsad on Jul 9, 2015
train cancelled but fair amount not refund yet Dear Sir, I have book a ticket from ALD to KYN the train got cancelled before two days of the journey... but I did not get a refund yet. The details are as follows: PNR NO : 6742859678 Train No. 11062 Transaction ID 100000257375913 Passenger NAME : Mohd Arsad DATE of booking : 23 june 2015 date of journey : 27 June 2015 total fare 1460 for 3AC I did not get any refund still waiting for that Tried to fill a TDR on 9 july 2015 but its not allowing me ...Did not understand what to do. I would really appreciate if any body could help me my...
Complaint comments Read comments [1] Complaint category Railways

Indian Railways - Theft in running train

User
 bhavesh399 on Jul 6, 2015
An incident happened with me while travelling through train (3AC) in Indore Pune express. Someone cut my bag and took jewelry of worth 4 lacks. Now if 3AC is also not safe where the passenger travel. I have boarded in the train from Ratlam on 5th June, 2015 at 6:10 PM and i have reached Pune on 6th June, 2015 at 7:45 AM. This incident happened between Vasai road to Katraj.I have lost all my savings in one shot. Please help me or guide me to get my things back. I have lodged a FIR as well. My mail id :- Bhavesh.barola@gmail.com...
Complaint comments Read comments [2] Complaint category Railways

Indian Railways - Railway underpass issue at Kodigehalli halted

User
 SreenivasHalappa on Jul 6, 2015
Hello, In north part of Bengaluru(Karnataka) there was an railway underpass work started at Kogigehalli somewhere in the month of Jan-2015. The access road is all blocked due to this work. But now we could see that the work has halted and no progress being made since 1 month. This is unnecessarily causing delay in the project and also as the main road is blocked it is really creating very much inconvenience to the public moving towards Thindlu to and fro. Whatever the issue is kindly try to solve it at the earliest and either resume he work or reopen the closed road from Kodigehalli...
Complaint comments Read comments Complaint category Railways

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