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Indian Railways Customer Care

Ministry Of Railways

Rail Bhawan,Raisina Road, DL, India
New Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Phone:+91 11 2338 1213
Mobile:+91 97 1763 0982
 

Indian Railways Complaints & Reviews

Indian Railway - Missing Parcel (Motorcycle)

User
 ramkumar6614 on Apr 1, 2015
I booked my Motorcycle in Parcel on Luggage Ticket (No 3000-125926) from DELHI Jn Railway station to Jaunpur Jn Railway Station on 15.03.2015 and my PNR 2303291608 Ticket Tain No (15116 DLI CPR Exp) 15.03.2015 Bike Registration No DL6SAK/4916. As today is 31.03.2015 of May but I could not received my consignment and not any status of consignment. When I contacted at Jaunpur Jn Station, they are not entertaining the case and simply saying that "Jab hamare pas consignment ayega hum aapko de denge". They (officers of Jaunpur Jn parcel office) also advised to go to NR CELL or Booking Counter Delhi Jn...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Indian Railways - Vehicle not received since 2 months

User
 sumanth123456 on Mar 29, 2015
As mentioned above, my vehicle Royal Enfiled Classic-350 numbered KA-05-HP-4502 which was parceled on 27/01/2015 from Gwalior station has not been received in station of destination I.e. Mysore. I have repeatedly followed up with officials in mysore parcel office on traceability of vehicle, unfortunately they are not able to track its whereabouts. I kindly request you to take up necessary measures to trace my vehicle and deliver it at the earliest. RR number in receipt is 522817....
Complaint comments Read comments Complaint category Motorcycles & Scooters

Indian Railway - unable to attend UPPCS-2015 pre exam(spoiled my 1year) in agra due to 7 hour late train(shri dham exp 12192)

User
 aashisha2 on Mar 29, 2015
I have to attend UPPCS-2015 pre exam in agra on 09:30 am of 29/03/15 for which I had booked ticket from jabalpur to agra by shridham express (no. 12192) having journey date 28/03/15, 05:45 pm which would have to reach on next day I.e. 29/03/15, 07:30 am in AGC railway station according to indian railway schedule. When I reached to jabalpur station to board the above said train I got to know that the same is running 7 hours late. I had no other option but to leave the above important exam of my career which spoilded my whole year. What compensation Ican get fo railway....
Complaint comments Read comments Complaint category Government Organizations

Indian Railway - TDR Refund

User
 rupak999 on Mar 28, 2015
I had booked ticket in Tatkal category on for travel from Ludhiana to Gurgaon on 8 March. The train was late by 7 hours from its scheduled time of 10:45 PM. It reached Ludhiana station on 5:45 am next day. and i did not travel on the train So I filed Tdr No. 2202989906 for refund on next day ie 9 Mar at 12:30 PM. The railways did not process the refund with the reason "TDR Repudiate - TDR not after 30 days" When i emailed them about this, they are saying refund will not be processed. Kindly help in getting my refund....
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Indian Railways - Book Lost

User
 Udhu on Mar 28, 2015
Trn no 12724, AP Exp dep New Delhi on 09 Feb 2015, reached Secunderabad on 10 Feb 2015, Bogey no B3, birht no 30, PNR 2742258743. Book Name "Human Values and Ethics" Kindly return to Gp Capt (Dr) Uday Singh NCC Dte P, H, HP, Chd Kendriya Sadan, Sec 9A Chandigarh 160009...
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Indian Railways - platform ticket

User
 Nanda Kumar Chaparla on Mar 28, 2015
i came to drop y friend in rjy station for cicaar express..he went to counter to collect his ticket and my platform ticket...when the train arrieved i gave send off and coming back ..ticket collecter asked me to show u r ticket suddenly i went back to my friend and asked ticket he told me in counter i asked for ticket but he didn't give me a ticket for the change of 10 rupees ...in ticket counter they told we don't have change is this is our country or anything, , the ticket collecter folloes me and he leave all the people searching he just come back with me and told to pay 290/- i told sir my friend...
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Indian Railways - PARCEL ( MOTOR CYCLE) NOT DELIVERED YET

User
 indiangopi on Mar 21, 2015
I am Gopinath Barman would like to share with you that, I had booked a parcel ( Motor Cycle- Bajaj Discover, REG. No# DL10SE/4042) on 15.03.2015 to be dispatched on 17.03.2015 from DELHI to RANGIYA JN ( RNY -Assam). Parcel was booked under PRR No # 4000134525, PW bill/ LT No # 4813501 in BRAHMPUTRA MAIL ( Train NO# 14056) Parcel was supposed to reach my Station RANGIYA JN on 19.03.2015, but parcel/Bike has not been unloaded in my Station till today - 21.03.2015. Train has passed my station around 8.00 PM. Also it is not getting possible for me to trace the Parcel . Please look into this matter...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Indian Railways - TDR amount not received even after 2 and half months

User
 Sunny Juneja on Mar 17, 2015
SNo Cancellation ID PNR Number From To Date of Journey TDR Status TDR Filing Date 1 100000028378076 2628439434 NDLS RK 31-Dec-2014 CR Registered 31-Dec-2014 13:29:16 HRS The status shows CR registered. Inspite of 2 and half months now, no refund is made....
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Indian Railways - Non refund against TDR against PNR no 2628359818 Transaction ID: 100000133400769 actual travel PNR 2263768752

User
 ska@srei.com on Mar 16, 2015
I have submitted my TDR request with IRCTC on 16/12/14 for PNR no 2628359818 as i have not travelled because train was late for more than 4-5 hours and travel on another ticket on same day at same time under PNR no 2263768752 but my TDR request has been rejected on 03-02-15 again i have submitted my request with IRCTC on 06/02/15 under there ticket of complaint no IRCTC #904049 but till date not get the refund nor any suitable assurance or response even i have mailed them abount 10-15 time in last 1 and half month Details of my original mail is given below written to IRCTC/ Eticket / TDR process with...
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Indian Railways - PARCEL MISSING

User
 pramitpattnaik on Mar 16, 2015
I have booked my bike along with 3 cartons. But i have received only my bike. Other 3 cartons are still missing. There is no response from the railway department in TITLAGARH RAILWAY OFFICE (PIN-767033) when we asked for the same. They are also not helping regarding this issue. PARCEL DETAILS: FROM: CHENNAI CENTRAL TO: TITLAGARH NAME: PRAMIT PATTNAIIK DATE OF BOOKING: 05-MARCH-15 PW BIL NO: A0349159 PWB TICKET NO: 349159 PRR NO: 4000-130714...
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Indian Railway - TDR filed but till now no refund

User
 Nitin622 on Mar 16, 2015
TDR # 100000177871243 was filed on 24/02/2015 and till today the refund is not provided. Generally, all other railway zone (like South Zone) we will get the refund very soon but I always facing a challenges whenever I filed TDR in Eastern Zone. I do not understand why there is so much delay in providing the refund. I called customer care of IRCTC and they where helpless... even I have email conversation. Let me know when I can expect a refund. Thanks & Regards Nitin Agarwal...
Complaint comments Read comments [1] Complaint category Railways

Indian Railways - Luggage Travel Bag - Gold color - Mar 9th 2015 -

User
 harshavalluru on Mar 10, 2015
Lost luggage bag - Gold color - below SL berth (71) S14 coach (beside general cmprt), Journey date 8th mar 2015 - NLR - Hyd - 12759 Charminar Exp - Train reached Sec station at 7.30 am on 9th Mar - Luggage Bag Missing from side lower berth. In bag side pocket my ID proof is there.. 6 pairs of clothes - Cash 150 Rs.. sweets -- HDFC Debit card ...Totally costs around 7k Rs (including bag cost). -- IF ANY1 BY MISTAKE take my bag.. Pls hand over it to me.. GIVE ME SOME INFO on this... ---- Please tie your luggages with chain to any seat . at least on safe side. --- my mobile number - 9985604735...
Complaint comments Read comments [1] Complaint category Railways

Indian Railway - NO REFUND OF MONEY WHEN TRAIN CANCELLED

User
 Lakshmi Narain Srivastava on Mar 9, 2015
I BOOK A E TICKET ON 19 FEB 15 FOR JOURNEY FROM GHAZIABAD TO SAHARANPUR FOR JOURNEY DATE 4 MAR 15 . BUT ON THAT DAY TRAIN CANCELLED BY RAILWAY. DUE TO LAST MOMENT CANCELLED OF TRAIN I RUSH TO NEXT TRAIN AND ANY HOW I REACHED TO DESTINATION. BUT DUE TO TIGHT SCHEDULED AND RARE AVAILABILITY OF INTERNET I COULD NOT CANCELLED MY TICKET. IS THIS NOT RESPONSIBILITY OF RAILWAY TO CANCELLED MY TICKET AUTOMATICALLY. AND IF NOT THAN ALSO WHY IT IS TIME BAR FOR 72 HOURS I COME BACK TO DAY FROM THERE AND TRYING TO CANCELLED MY TICKET BUT IT IS OUT DATED. PLEASE HELP ME TO GET MY MONEY REFUND MY TICKET...
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Indian Railways - worst condition in ac waiting hall

User
 rnsain on Mar 8, 2015
the ac waiting hall in madurai junction is worst maintained in terms of infrastruture. there are 5 ac. of which only one is working. i wrote a complaint in the note kept. its not a official complaint register. on just going back on the register, it seems that ac issue is there un attended since 15 days. if a passenger travels with photo copy of id proof, will railways alloq to travel. if u govt ia atrit with rules, then it must also b to hat level. if ac not working for one day or two is ok. but 15 days is very bad. hope on my next visit to waiting hall will b nice....
Complaint comments Read comments Complaint category Railways

Indian Railway - REG. DEDUCTION MONEY AGAINST SLEEPER RESERVATION FROM LUCKNOW TO CHANDIGARH

User
 SURAJS64 on Mar 5, 2015
RESPECTED SIR, I, SURAJ SINGH S/O MAHENDRA SINGH IS BEG TO SAY THAT IRCTC DEDUCT THE MONEY OF RS. 396.24 AGAINST SLEEPER RESERVATION FROM LUCKNOW TO CHANDIGARH IN THE TRAIN NO. 12231 LKO CDG EXPRESS IN R/O TRANSACTION NO. 100000185301908 BUT NEITHER RECIEVE PNR NO. TILL 06-MAR-2015 NOR RECIEVED REFUND TILL DATE THROUGH ONLINE ON MY PERSONAL IRCTC ID HCCM SURAJ. KINDLY SIR TAKE NECESSARY ACTION ON AFORESAID SUBJECT AT YOUR END PSE...
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Indian Railways - No refund of TDR

User
 Devendra Singh Bharangar on Mar 3, 2015
Had filed TDR on 28-Dec-2014 13:15:42 HRS, till date did not receive any funds, status shows CR registered. PNR Number 6635835454 for reason "Train Late More Than Three Hours and Passenger Not Travelled." Reference No for this is: 100000027927654 Please look into my matter Regards Devendra Singh Bharangar Mo: 09711070826...
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Indian Railways - TDR Money not return

User
 hridesh chaudhary on Mar 2, 2015
Dear Sir/Mam, I canceled two E-Tickets on same date (4 feb 2015) when train announcement is delayed more than 3 hours. I was also confirm with train inquiry window at railway station. My TDR had been successfully submitted on irctc website. but i have not recieve any refund from irctc till now and when i saw status of TDR then it will show CR Registered. I have send you both of E-Tickets TDR status as attachment. Plz check these. Plz reply me....
Complaint comments Read comments Complaint category Railways

Indian Railways - unavailability of water in train 12661 Pothigai Express Date: 28/02/2015. COACH S11 AND S12

User
 mamatha244 on Feb 28, 2015
No water in restrooms in both the coaches. There are many passengers suffering in the coaches without water. There are kids, elderly passengers and diabetics.. People from long distance are having big trouble. The TTR says water will be filled only in Villupuram.The response gives is not at all helpful. People here are helpless and disappointed in the service provided. Please take necessary actions as soon as possible as people who travel in future should not fall in the same place as we are today....
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Indian Railways - TDR filed rejected

User
 hariomsingh292@gmail.com on Feb 28, 2015
Dear sir, i have not got any refund till now of my TDR filed application. Transaction ID-100000159916343 PNR Number -8332135042 Train N -12141 . From -CSTM To -MGS Date of Journey -24-Jan-2015 Reservation Status -TDR Repudiate Date of Booking- 24-Jan-2015 train was 5 hours late from starting point(mumbai cst).According to rule if train is late more than three hours from departing station then i will get refund. I filed TDR but Still did not get refund and now showing TDR Repudiate .Refund the amount as it was 1900 rupee ticket. thank you hari om singh (9010343359...
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Indian Railways - TDR filed but No refund credited

User
 leena umredkar on Feb 27, 2015
I have filed TDR request as we failed to travel because of some unavoidable circumstances. but i havent recived any refund against it. Details of the same are given below. TDR Zone: SOUTHERN RAILWAY (SR) Cancellation ID: 100000030461016 Transaction ID: 100000118513017 Train No./ Name: 11041/CSTM CHENNAI EX PNR Number: 8729782363 Date of Journey: 15-Jan-2015 Date Of Boarding: 15-Jan-2015 Date of Booking: 16-Nov-2014 From:-Pune JN (Pune) To: RENIGUNTA JN (RU) Boarding At: PUNE JN (PUNE) Ticket Amount: 6050.0 Quota: GENERAL (GN) Ticket Type: E-Ticket Class:...
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