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Indian Railways Customer Care

Ministry Of Railways

Rail Bhawan,Raisina Road, DL, India
New Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Phone:+91 11 2338 1213
Mobile:+91 97 1763 0982
 

Indian Railways Complaints & Reviews

Indian Railway - REG. DEDUCTION MONEY AGAINST SLEEPER RESERVATION FROM LUCKNOW TO CHANDIGARH

User
 SURAJS64 on Mar 5, 2015
RESPECTED SIR, I, SURAJ SINGH S/O MAHENDRA SINGH IS BEG TO SAY THAT IRCTC DEDUCT THE MONEY OF RS. 396.24 AGAINST SLEEPER RESERVATION FROM LUCKNOW TO CHANDIGARH IN THE TRAIN NO. 12231 LKO CDG EXPRESS IN R/O TRANSACTION NO. 100000185301908 BUT NEITHER RECIEVE PNR NO. TILL 06-MAR-2015 NOR RECIEVED REFUND TILL DATE THROUGH ONLINE ON MY PERSONAL IRCTC ID HCCM SURAJ. KINDLY SIR TAKE NECESSARY ACTION ON AFORESAID SUBJECT AT YOUR END PSE...
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Indian Railways - No refund of TDR

User
 Devendra Singh Bharangar on Mar 3, 2015
Had filed TDR on 28-Dec-2014 13:15:42 HRS, till date did not receive any funds, status shows CR registered. PNR Number 6635835454 for reason "Train Late More Than Three Hours and Passenger Not Travelled." Reference No for this is: 100000027927654 Please look into my matter Regards Devendra Singh Bharangar Mo: 09711070826...
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Indian Railways - TDR Money not return

User
 hridesh chaudhary on Mar 2, 2015
Dear Sir/Mam, I canceled two E-Tickets on same date (4 feb 2015) when train announcement is delayed more than 3 hours. I was also confirm with train inquiry window at railway station. My TDR had been successfully submitted on irctc website. but i have not recieve any refund from irctc till now and when i saw status of TDR then it will show CR Registered. I have send you both of E-Tickets TDR status as attachment. Plz check these. Plz reply me....
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Indian Railways - unavailability of water in train 12661 Pothigai Express Date: 28/02/2015. COACH S11 AND S12

User
 mamatha244 on Feb 28, 2015
No water in restrooms in both the coaches. There are many passengers suffering in the coaches without water. There are kids, elderly passengers and diabetics.. People from long distance are having big trouble. The TTR says water will be filled only in Villupuram.The response gives is not at all helpful. People here are helpless and disappointed in the service provided. Please take necessary actions as soon as possible as people who travel in future should not fall in the same place as we are today....
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Indian Railways - TDR filed rejected

User
 hariomsingh292@gmail.com on Feb 28, 2015
Dear sir, i have not got any refund till now of my TDR filed application. Transaction ID-100000159916343 PNR Number -8332135042 Train N -12141 . From -CSTM To -MGS Date of Journey -24-Jan-2015 Reservation Status -TDR Repudiate Date of Booking- 24-Jan-2015 train was 5 hours late from starting point(mumbai cst).According to rule if train is late more than three hours from departing station then i will get refund. I filed TDR but Still did not get refund and now showing TDR Repudiate .Refund the amount as it was 1900 rupee ticket. thank you hari om singh (9010343359...
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Indian Railways - TDR filed but No refund credited

User
 leena umredkar on Feb 27, 2015
I have filed TDR request as we failed to travel because of some unavoidable circumstances. but i havent recived any refund against it. Details of the same are given below. TDR Zone: SOUTHERN RAILWAY (SR) Cancellation ID: 100000030461016 Transaction ID: 100000118513017 Train No./ Name: 11041/CSTM CHENNAI EX PNR Number: 8729782363 Date of Journey: 15-Jan-2015 Date Of Boarding: 15-Jan-2015 Date of Booking: 16-Nov-2014 From:-Pune JN (Pune) To: RENIGUNTA JN (RU) Boarding At: PUNE JN (PUNE) Ticket Amount: 6050.0 Quota: GENERAL (GN) Ticket Type: E-Ticket Class:...
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Indian Railways - Life in Danger for Kaveri express travellers

User
 ganeshcv on Feb 27, 2015
Dear Sir, We are regular travellers from chennai to mysore and back. Friday we leave chennai and Monday back to chennai. We have a series of complaints about kaveri express. Also we have given written complaint in mysore railway station for which railway authorities are least bothered. Kindly look into the difficulties we are facing mentioned below. 1. Kaveri express is giving a huge jerk while starting, moving and stopping Kaveri express gives a very huge jerk. Every week i will be in upper berth and everytime the jerk happens, our head collides with the compartment wall. Last week i happen...
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Indian Railways - Punctuality of Train/Unusual late running.

User
 Shivang Chopra on Feb 25, 2015
Complaint ref no.: W/NR/FZR/000055009 dt 18.02.2015 & W/NR/FZR/000055710 dt 25.02.2015 I boarded the Shatabdi Express (12014) at 8.38am from Ambala Cantt on 15.02.2015 (PNR:2743025053). The train is supposed to reach New Delhi at 11.30am. But it was delayed by more than an hour, and reached at 12.45pm. I had a flight to catch from the IGI Airport (Indigo Flight 6E-286 New Delhi to Coimbatore at 14.10 on 15.02.2015 PNR:I423XV). As a result of the train arriving late at NDLS, I could not reach the airport on time and missed my flight. The cost of my ticket of the missed flight was Rs.4700/-....
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Indian Rail - Beggars coming in coaches

User
 Mahesh AMbli on Feb 25, 2015
I was travelling in garib rath train from mumbai to delhi it was ok till mathura but when the train started from mathura 2 to three beggars came inside the train it is ac coach how can these people come inside the coach.What the attender is doing, what about tte....
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Indian Railways - Rs. 10 Charged for using Toilet on Surat Platform

User
 abdulhamid9735 on Feb 24, 2015
Hi, On january 1, 2015 morning, when i visited surat station to start my journey towards mumbai. I wanted to relieve myself using Platform Toilet for Laterine. When i gone to Platform Toilet, 1 person was seating there outside, demanded Rs.10 for using Laterine. I had no option but to give it to him as i was having urgency to relieve myself & my train was almost going to arrive in next 10-15 minutes. I am raising this complaints to just highlight the misuse of the passengers by taking more than extra money even for using Indian railways Toilets. In the Era where everybody is talking...
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Indian Railways - unlicensed hawkers at kasara railway station

User
 navinya on Feb 24, 2015
Respected sir the kasara railway station is last station of central railway.the station premises do not have canteen facility and the passengers have buy jung foods and unautherised drinking waters from unlicensed hawkers.the vada pav and other food is unhygein and make passengers sick by eating such food. the number of hawkers are from different states and villages from up mp and north of India they fights againts themselves for there business.many hawkers are from age group less than 18 and 16 they do not have pratice to catch train and many hawkers falls from train and accident take place...
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Indian Railways - Delay and Negligence of Livestock.

User
 Archon R Mw on Feb 18, 2015
A parcel containing live fish was booked and loaded on 16th of February, 2015 and was expected to arrive to Old Delhi railway station on 17th February, 2015. But the train was (as usual) extremely late and reached at 0300hrs in the morning on 18th February, 2015. The parcel was to be unloaded at the same station but due to the lack of interests towards work and negligence the parcel was not unloaded at the destined station and it reached the next station, the final destination (Kalka). The train number is 12311 and it is now almost 3 days that the parcel is unattended. As a proof I only have the...
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Indian Railways - Train running continuously late

User
 Aezaz Shaikh on Feb 18, 2015
I am from Valsad, doing up and down in train from valsad to surat. My issue is, why this train 59050 running continuously late specially from vadodara ?

See I attached the photo of train running late issue. We need to solve this issue because we tired because of this daily late train. We have no option other than this train :(


Hope to get quick reply.
Aezaz...
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Indian Railways - Ticket fare not refunded.

User
 vanjaneeshyamala on Feb 17, 2015
I had booked an e-ticket(Pnr no. 6333577926) for me & my wife for journey by train no. 18518 of 12-10-2014 for travel from visakhapatnam to bilaspur. Due to hudhud cyclone the train was cancelled by railways. But the amount paid by me was not refunded yet. When contacting irctc, they had been expressing their inability to refund as the railways will not entertain claims after passage of journey date. My stand is that, when the train was cancelled by railways, they should automatically refund the amount paid by me. Railways have not yet refunded me, even after i wrote letters to gm & dcm...
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Indian Railways - TC not available, over crowded SL coach

User
 chandrimaroy19 on Feb 15, 2015
Dear Sir/Madam, Details: PNR: 8732557517 Train No.: 12859 Date: 14/FEB/2015 Journey: Chatrapati Shivaji Terminal to Kharagpur This is to make a kind attention to the problem which I faced while traveling from Chatrapati Shivaji Terminal to Kharagpur Junction. The sleeper coach was full of unwanted people who didn't have ticket, there were around 3 to 4 ladies in the coach as I had seen in chart rest were all men. I was allotted lower berth and 7 extra people (having no ticket) were sitting on my berth. People allotted with upper berths were on their seat and sleeping. I was not feeling...
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Indian Railways - non refund post tdr

User
 ksrjha12 on Feb 15, 2015
Sir/madam I had booked ticket dated 27.12.2014. Due to some personal reasons passenger couldn't travel. Train departure time was 1605hr. I filed tdr at 1711 hr on the same day through online as ticket booked was e ticket. Pnr no. 6436591554. Now irctc portal says my tdr claim has been repudiated because EDR was not fed wrt Pnr on account of late filing of tdr. Now my queries is that when tdr was filed within 2 hr of train starting time then why EDR was not fed? Whose responsibility is to feed EDR? What action railway is going to take with errant officials? What is the...
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Indian Railway - Pantry Food Quality and ill Mannered behavior

User
 pranaykarodi on Feb 13, 2015
Hello Sir/Madam, I traveled on 12-02-2015 on train no. 11062 with PNR no. 6336981981 at B1 59. I have ordered normal dinner veg thali(Chana gravy, chapati, daal, rice and pickle). Kindly guess its cost? first complaint.. It was 100 rs which is obviously over priced.Second complaint: Rice was uniformly distributed with tiny stone like particles. I didn't just found it in just 1 or 2 spoons but at every spoon, after eating it half, I decided that my health matters more, so i threw. If it was in my case, then it was fine, at this large scale, it may happen, but i found everyone who ordered this in...
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Indian Railways - Failure of atvm recharge amount 200

User
 prasenjit.sahoo.ps on Feb 11, 2015
Sir I have recharged my atvm card on 08.02.2015 but it failed due to an unknown reason. Please tell me the details what could I do as early as possible. My card no is-SE0012893 and the ticket no. is-12417292...
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Indian Railways - Lost Luggage (Coat)

User
 ankit_saraf on Feb 9, 2015
Dear Sir/Madam, I have lost my Coat which has some valuables in train number 12811 Hatia Express, travelling today (9th February, 2013) from Nagpur to Raipur. The PNR no. is 8519909193. The seat was in Coach B1, seat number 2 (originally seat no. 10, changed to number 2). The valuables are very important. Please contact me at 9930492173 if the coat is found. Thank you. Ankit Saraf...
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Indian Railway - TDR NOT REFUNDED

User
 Victor De on Feb 7, 2015
Transaction ID: 100000157056325 Train No./ Name: 12130/AZAD HIND EXP PNR Number: 6137418197 Date of Journey: 21-Jan-2015 Date Of Boarding: 21-Jan-2015 Date of Booking: 20-Jan-2015 From: HOWRAH JN (HWH)To: PUNE JN(PUNE) Boarding At: HOWRAH JN (HWH) Resv Upto: PUNE JN (PUNE) Quota: PREMIUM TATKAL (PT) Class: SLEEPER CLASS (SL) Ticket Amount: 1850.0 Ticket Type: E-Ticket Passengers Details Name Age Gender Status Coach IDBerth No/ WL No R P SHARMA 35 Male CNF S2 33 B SHARMA 25 Male CNF S2 34 TDR DetailsReason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR...
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