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Indian Railways Customer Care

Ministry Of Railways

Rail Bhawan,Raisina Road, DL, India
New Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Phone:+91 11 2338 1213
Mobile:+91 97 1763 0982
 

Indian Railways Complaints & Reviews

Indian Railway - Household Items booked through Indian Railway not received even after 1 month

User
 kanika17 on May 2, 2015
I booked a bag containing household items from PUNE to CHANDIGARH on 4th April, 2015 . It was sent through JHELUM EXPRESS according to the Pune Parcel House staff . Train Details are as follows : Train No - 11077 SLR No - Cr94730 Date - 9th April Rear Break second compartment I have not received my parcel till date ! Please help in finding my parcel ASAP....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Indian Railways - HOWRAH EXPRESS - LATE ARRIVAL AND DELAY IN REACHING DESTINATION

User
 prabhulee on May 2, 2015
Hello I had booked for Howrah Express (Train # 22663) on 01/05/2005 from Tambaram Chennai to Srirangam. My coach is S12 - 41 and 44. I travelled with my wife and daugher (Kid). The train time in Tambaram is 8 45 PM, however the train arrived at 11:00 PM which is 2 hours and 15 minutes late. Further the train had stopped at various stations as follows to accomodate for other trains. Chengalpet - 1 hour and 15 minutes (11:30 PM to 12:45 PM) Virudhachalam - Around 1 hour As a result the train which was to arrive in Srirangam at 2 08 am eventually arrived only at 6 40 am which is...
Complaint comments Read comments [1] Complaint category Railways

Indian Railways - readjusting timing of trains

User
 rajatagron on May 1, 2015
The Jaipur-Bandra train (Aravali express 19708) reaches Ahmedabad at 22.00 hours and the train 19221 going to somnath-veraval leaves at 21.55 hrs from ahmedabad due to which we passengers are unable to board train 19221 and have to go by bus or wait till morning for next train. Therefore, please reschedule the departure time of 19221 at 22.30. Please look into this request....
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Indian Railways - missing of luggage

User
 shyamroanla on Apr 29, 2015
sir I would like to bring in your notice regarding non delivery of my house hold luggage consisting of five items booked on 14 Apr 15 at 19:48 hrs vide forwarding note no:4000-148887 from Agra cant to Saharanpur on my ticket PNR no. 8134462161. But it has still not reached Saharanpur daily I am making querry regarding status of my luggage. Authority at Agra cant says they send it to Haridwar on 20 Apr 15. When I contacted Haridwar on 22, 24 and 27 Apr 15. Now on 29 Apr 15 Haridwar say they send it to Saharanpur but it was not off loaded at Saharanpur & reached Jammu. Now how can I get my house...
Complaint comments Read comments Complaint category Railways

Indian Railways - Railway parcel complaints

User
 jaipal singh mehra on Apr 28, 2015
Respected Sir,
I have booked my Hero Honda Splender Plus in Jaipur Railway Station at 12-04-2015, Receipt no. J 840192. I booked this bike Jaipur (JP) to Kurukshetra (KKDE). But till date I have not received my bike. I have much time called to Jaipur station, but they not give satisfactory report. First time they said your bike reached Jammu Station by mistake. Today also they said your bike in Indore or Delhi railway station.

Sir, I live at Kurukshetra (Haryana) I have face problem regarding my bike. Please give me status of my bike.

Thank and Regard
Jaipal,...
Complaint comments Read comments [1] Complaint category Railways

Indian Railway - complaint regarding non refunding of tdr filed cancelled ticket

User
 sumit_2810 on Apr 24, 2015
we had reservation for the tr. no.14673 shaheed exp. Under pnr no. 6736428637 for the date of 07th march.2015 but the train was delayed by more then 3 hours so we cancelled our tickets.as per rule we should have get refund with in 07 to 10 working days.as we have filed the cancellation under TDR no.100000037831332. but still we have not received the refund amount.we hope the solution of our problem as soon as possible.thanks...
Complaint comments Read comments Complaint category Railways

Indian Railways - TDR Refund Failure

User
 DR NILESHKUMAR HARIBHAU TAYADE on Apr 23, 2015
For referenced PNR - 6436558737
After filing for TDR under section, "passenger not travelled" on 8th Feb 2015 @ 19:59:05 Hrs [even before boarding the train - but after preparation of chart]

Now, today - as a solution, it is reflecting status as "TDR Reduplicate".
and Reason for Repudiate TDR : As per chart, passenger has travelled.

This is a CRIME & COMPLETE NEGLEGENCE from Indian Railways.
I have a documented proof to prove in the court of Law, to show that I DID NOT TRAVEL ON 8TH FEB 2015 ON TRAIN 12810 SCHEDULED TO DEPART...
Complaint comments Read comments Complaint category Railways

Indian Railways - Premium tatkal

User
 commuter99 on Apr 23, 2015
Boarding: SECUNDERABAD JN (SC)
Resv Upto: VISHAKAPATNAM (VSKP)
Quota: PREMIUM TATKAL (PT) Ticket Type: E-Ticket

The ticket rate being flashed on the Indian Railway Catering and Tourism Corporation (IRCTC) website at the time of booking was Rs 1, 335/-

After I booked the ticket under the premium tatkal quota, I got an alert from my SBI account, which showed that Rs 2, 869.94/- had been debited. The fare had increased to Rs 2, 869.94/- without any notice.
And this amount is non refundable, which is a complete act of cheating by the indian railways.
Complaint comments Read comments Complaint category Railways

Indian Railways - Regarding parcel

User
 Alka.Stuti on Apr 22, 2015
Missing of important booked parcel - Indian Railways Dear Sir, I, Alka Stuti, make a humble submission that my valuable parcel worth Rs.57, 000/- was booked from Dehradun Railway station to patna junction on 11.04.2015 with Builty no.500690 in 12328 (Upasana Superfast Express). But till date the parcel is not delivered to the booked adress.And the Station Authority at Patna Junction is showing their unability to trace the consignment . Thus I pray your kind jurisprudence to look into the matter and do the needful at the earliest to deliver the goods to me. With a deep sense of gratitude...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Indian Railway - All Tatkal tickets booked in 1 min in East Central bound trains from Northern India.

User
 vikasthakur232 on Apr 21, 2015
Hi Team, It's not nearly impossible, it's totally impossible to get a confirm TATKAL ticket in East Central bound trains at any time round the year. How is it possible for a medium class family to travel in case of Emergency. Its a matter of surprise for us how 100 - 200 SL berths got reserved in just 2 mins, getting a confirmed reserve ticket is a purely a matter of luck or lottery. We expect that Railway will surely look into this....
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Indian Railway - TDR cancellation refund

User
 renjith2589 on Apr 20, 2015
Hi, This is regarding the complaint regarding my irctcTDR cancellation IDs100000042205703 & 100000042205702. I have cancelled both the tickets(One is on the same day and another is on the next day) and requested for a TDR. The account information and cancellation details are given below. 1) Transaction ID: 100000042205702. Train Number/Name: 16316/BANGALORE EXP. Date of Journey: 09-Apr-2015. TDR filing date: 10-Apr-2015 09:53:53 HRS. Cancellation ID: 100000042205702 2) Transaction ID: 100000187986786. Train Number/Name: 16316/BANGALORE EXP. Date of Journey: 08-Apr-2015. TDR filing...
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Indian Railways - EXCESS CHARGING FOR ISSUING TICKET BY VENDORS

User
 amitabhrr on Apr 19, 2015
The private vendor posted outside near Hazrat nizammudin railway station are charging E excess amount of rs five(Rs 5/-) for booking each 2nd class ticket as their commisssion, where as the amount to be charged is Rs (1/-) only as printed on the ticket. When same had been discussed with the vendor residing on the first booking counter leftside of the station, adjacent to the railway station entering ladder, they refused to refund the excess charge....
Complaint comments Read comments Complaint category Unauthorized charges

Indian Railway - TDR filed but no money return

User
 kris_sk2000 on Apr 18, 2015
I have booked a train ticket from Coimbatore to Vijayawada for RaptiSagar Express on 30th Dec 2014 holding a PNR number 4303617495 to travel on 23-Jan-2015. I couldn't travel on that day due to personal reasons for which I have filed a TDR as "Passenger not Travelled" on 23-Jan-2015. The TDR has been filed and CR registration number and Cancellation ID has been successfully given as MEC290115W24762 and 100000031598525 respectively. Till now I did'nt receive any refund against this TDR. It shows the status as CR filed always. I request you to please take up this issue and do the needful....
Complaint comments Read comments Complaint category Railways

Indian Railway - Issuing of Smart Card

User
 amitsawant7562 on Apr 18, 2015
Dear Sir/Madam, I have purchased a new Smart Card from Railway on 16/04/2015. but at the time of issuance they have not asked me for any identity proof nor my name and mobile number. Currently lots of terrorists activities are going on all over the world. We never forget 26/11 so request the Railway department while issuing of this Smart Card kindly check person identity & address proof and keep record of that person address in your record. Anything will happens in future so railway authorities to take extra care. Hope you understand this and implement this on priority...
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Indian Railways - RAILWAY REFUND

User
 UJJAL KUMAR on Apr 16, 2015
I would like to inform you that I had booked an online railway ticket (PNR No. 2401784038) for journey from New Delhi to Kolkata (Class-3A) in train No. 12382 (Poorva Exp) through irctc.co.in. The schedule departure of the train was 16:15 hrs. on 09 Feb 2015. On arriving to New Delhi Rly station I came to know through railway enquiry that the train was rescheduled for departure at 22:50 hrs. on 09 Feb 2015. Due to this rescheduling I was unable to travel to Kolkata as reaching late at Kolkata would not fulfill my requirement. Accordingly, I cancelled the e-ticket immediately by filing the TDR through...
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Indian Railway - For regarding platform tickets

User
 aanki.sinha@gmail.com on Apr 16, 2015
Yesterday i visited New Delhi railway station at 18 : 30 hrs to see off my relative ( Senior citizen ) .When i went to the counter to take the platform ticket . i saw there are 6 counters available but only 2 were operational to provide the platform ticket which resulted in each counter having a Queu. of more than 100 people waiting for take platform tickets due to the same i got my platform tickets after 90 minutes and we missed the train we had to board .in this manner many travellers would be suffering due to the inconvience caused by non operation ticket counters. Request you to please highlight...
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Indian Railways - Kallakurichi railway satation

User
 Lingaa Karthi on Apr 10, 2015
wen are in kallakurichi and many people are expecting kallkurichi railway station connecting ulunthurpettai, and also expecting kallakurichi district for many years, since kallkurichi is one of mp constituence, but are not fulfill with basic needs, and many support is given to chinnasalem village, since kallakurichi is 5 times improves town than chinnasaslem, we all are expecting basic needs for many years......
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Indian Railways - Complaint against Indian Railways

User
 psingh073 on Apr 5, 2015
I encountered theft of my handbag while travelling in 2 tier AC coach Sanghamitra Express -12296, dated 1st Apr, '15. The incident occured between the stations Mughal Sarai Jn and Allahabad Jn. We reported the incident to RPF Satna, who registered an FIR(0/15 under 380 IPC). My complaint is against Indian railways for their inability to provide safety and security to their passengers in this highly theft prone belt. The handbag had my government id proofs, cash and valuables. My contact details: Pallawi Singh Phone- 7022982169 psingh073@gmail.com...
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Indian Railways - COMPLAINT AGAINST TICKET COLLECTOR

User
 narayanadaskt on Apr 3, 2015
Sir, I am herewith submitting a complaint against the Ticket collector on his behaviour with the passengers ( Students, Ladies) . On 2 nd Apr'2015 I travelled with my son in 12737/ GOWTAMI EXPRESS - A Student in couch (S 8) Seat No. 5 was actually boarding from Samalkota to Secunderabad. But due to urgency he may pick up the train in Kakinada to go to JEE Main Exam at Hyderabad. Ofcourse He paid penalty for Rs. 370 to TC for his mistake. But TC was boasted that he insulted that boy and make him fried. That boy was upset, feel unwell and not interested to go to exam. A co-passenger in the train...
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Indian Railway - File TDR Money not refunded

User
 abhishek.rai552 on Apr 3, 2015
Hi Sir/Mam I have booked eticket on Date of Booking : 24/11/2011 and Date of Journy : 25/11/2011 on Tatkal Scheme. I have file TDR reason is TRAIN is CANCELED. In TDR Status status shown that REGRETTED. If train is cancelled then why my money amount is not returned and status shown REGRETTED . Name : Ambuj Srivastva PNR Number: 2228646961 Transaction ID: 0420813468 Reference No: ekt2011124003804555 Date of Journy : 25/11/2011 Date of Booking : 24/11/2011 File TDR Date : 4 /12/2012. Train No: 12560 Reason For TDR: Train Cancelled.Ticket Type: eticket...
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