Indian Railways Customer Care

Indian Railways Customer Care

Ministry Of Railways

Rail Bhawan,Raisina Road, DL, India
New Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Phone:+91 11 2338 1213
Mobile:+91 97 1763 0982
Satisfactory Rating
1%
Complaints
2146
Resolved
1
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Railways Complaints & Reviews

Indian Railways - Balance not refunded

User
 manishkambj on Aug 29, 2015
I booked two ticket in the name of Nitish kumar and mohit kumar Ticket No. PNR No. 2752943372 from bareilly to WDM Date of Journey- 02.09.2015 Date of Booking- 26.08.2015 Date of cancillation- 28.08.2015 Transaction no 1000001487961 for S.B.I net banking Rs.792. But no any balance refund in my account so please further necessary action...
Complaint comments Read comments Complaint category Railways

Railway - Missing my parcel

User
 Bright David on Aug 27, 2015
Respected Sir, I have sent parcel of two plastic bags which is 87 kgs clothes worth of Rs 50, 000 from Dindugul station (DG) to Balharshah station (BPQ) on Aug 07, 2015. Receipt no. 827618. By Navyug Express train no. 16787. But Balharshah station parcel office didn't attend the train and also guard of the train ignored that parcel finally it passed and went it to Jammu thavi. It came back time also parcel wasn't gotten down in Balharshah station. Again it went to Thirunelveli station. Finally I gave reported to Nagpur commercial cell on 21/8/15. Again reported to Balharshah station manager...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Indian Railways - Increase of theft in NCR Zone

User
 Siddharth 0509 on Aug 24, 2015
My wife was travelling from new Delhi to datia on 24/8/2015 from Punjab Mail (12138) with PNR : 2536997832 & she was in 3AC coach. Her hand bag was stolen in moving train and was found near public toilet in AC coach only. In that almost 10, 000rs was missing and other important documents were also missing . These days in AC coach anyone can enter and no one is there to stop them, even the attenders are not aware of anything. I have also lost my cellphone in G.T express in the month of April. These days thief's are very active in NCR zone. Incident are happening from Jhansi to Agra and from Mathura...
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Railway - Refund regarding cancellation of tatkal ticket

User
 Saket.thakur01 on Aug 21, 2015
Today i booked a tatkal train ticket and afterthat i cancelled it and after cancelling it i didnt get any refund but in the paper itself there was a news regarding tatkal that customers will get some amount after cancilling the tatkal ticket....
Complaint comments Read comments Complaint category Government Organizations

Indian Railways - Refund not received

User
 dayesh on Aug 21, 2015
I booked a ticket for train :11039 / MAHARASHTRA EXP scheduled at 06 Aug 2015. The ticket was booked through online gateway of irctc. But the train got cancelled due to some reasons. It has been two weeks since then but i have not got my refund. I didn't get any response from concerned officials I mailed IRCTC but i didn't get a ny appreciating response. The amount is a sufficiently high amount for me. Please try to resolve soon. PNR: 8338361019 Transaction ID: 100000288024172 thanks...
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Indian Railways - Deduction of money through online but ticket not sent

User
 rtjoshi on Aug 18, 2015
I have tried to book ticket two times from kolkata to mumbai on date 18 / 08 / 2015. Both the time my money from the sbi deducted with transaction id of bank ig0anwecu1 for rs 5075 and ig0anwfqz9 for 5075 but no ticket delivered to me on inernet. Moreover no system is there to attend such type of complaint and bank say that it is not our resposibility for any damage with this organisation so what to do now. I am in loss of rs 10000 / -...
Complaint comments Read comments Complaint category Airlines

Indian Railways - TTR Taking bribe of Rupees 360

User
 Balasubramani Mani on Aug 16, 2015
On 08AUGUST2015 3people boarding from arrakonam to katpadi with valid ticket in patna express In the train 4TTR were there in that 1 TTR took a bribe of 360 with out bill why i need to know the reason i am very much proud of running the indian railway...
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Indian Railways - AC coach attendant misbehave and shouting

User
 deepak60 on Aug 14, 2015
This complaint is about the attendant present in coach. Train No- 12627, Date of Journey- 09/08/2015, Coach- B2. I was travelling from SBC to NDLS with my family. I boarded the train at SBC station. Once train started the attendant came and handed over the bed sheet which was unclean and had brown spots(likely tobacco), I asked him to please change this than he said you will get this only i don't have any more to give you change this. I said ok. I came back to my seat and fallen asleep. Later when I got up he was shouting and abusing with his friends(another's coach attendant) in the coach. After...
Complaint comments Read comments Complaint category Railways

Indian Railways - TDR Refund

User
 skr05031968 on Aug 13, 2015
Hi, PNR No 2532718732 TDR Filing Date: 25-Apr-2015 15:50:19 HRS Registration No: DER300415W04202 Repudiate Date: 12-Aug-2015 I had filed a TDR for E-Ticket since the train was late for more than 3 hours and passenger not travelled. I didn't receive any update from railways for more than 100 days. I tried contcting IRCTC as well as Chief Commercial Manager. When contacting CCM office they disconnected the call by mentioning that its not a valid number. Finally after contacting them for more than 20 times they repudiated my ticket with status as "TDR Repudiated" and they have mentioned...
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Indian Railways - Cheap parcel transport service, Hidden penalties.

User
 cdharthjn on Aug 13, 2015
My brother booked a parcel for me which included an Honda Activa from the so called 'Indian Railways' (PRR no. 2000918312) from Gwalior to Hazrat Nizammudin on 8th of August, 2015. At the time of booking it was told that it would take 3-4 days for the parcel to reach destination and that too was responded after inquiring so much. There was no one who could give proper details regarding parcel delivery. But 'unfortunately' the parcel reached the next day. No notification, No call, No SMS, and the railway started imposing the penalty. I live in Gurgaon and unfortunately could not travel...
Complaint comments Read comments Complaint category Postal & Delivery Services

Indian Railways - Non delivery of parcel

User
 goyals9932665501 on Aug 12, 2015
I booked a parcel through indian railways on 30-7-15 at chandigarh station vide reciept no 431284 from chandigarh to durgapur . The parcel was sent to howrah station through kalka-howrah mail on 08-08-15. Parcel routed from howrah to durgapur on 10-08-15 through mokamah fast passenger. But the parcel authorities at durgapur station said that the gate didnt opened and hence parcel not unloaded and returned to howrah station . The parcel is vry urgent. Sumit kr goyal New station road Panagarh bazar...
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Indian Railways - Lost Property

User
 Kate Squishy Stanley on Aug 12, 2015
I left my Sony, hand-held digital camera (in a pink case) on the train from Varanasi to Anand Vihar Terminus this morning. Train: 22407 Bsb Anvt G Rath Carriage G14, berth 45 or 48 (camera left near pillow) Date of travel: 12 August 2015 I return to Australia tomorrow (my camera has photos from 2 months in India) please contact me on ks_lolly@hotmail.com or +61423987556. I'm happy to reimburse any costs....
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Indian Railways - Refund not Received

User
 lota on Aug 10, 2015
I have not received refund as my train was cancelled on 21st July. Below is the details. I am sending you more details for you reference. PNR : 6240116612 Transaction ID : 100000213969243 Cancellation ID : 100000058588735 Cancellation Date : 21 July 2015 Train Name / No : 12296 / Sanghamitra Exp Amount is Rs. 8080.00...
Complaint comments Read comments [1] Complaint category Railways

Railway - Cancellation refund of E-Tickets

User
 Sheo on Aug 10, 2015
Dear Sir/Madam, I booked E- ticket on 07.08.2015 and same day cancel. I didn't get amount after cancellation. Transaction id : 100000289275023 Train : 21125/INDORE BHIND EXP PNR Number : 8638239959 Booking Date : 07¬Aug¬2015 13:19:10 HRS Cancel Details:- Transaction id : 100000061020169 Train : 21125/INDORE BHIND EXP PNR Number : 8638239959 Booking Date : 07¬Aug¬2015 13:19:10 HRS...
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Indian Railways - Platform Ticket Fine

User
 Rajeshkothari1983 on Aug 7, 2015
I have been charged Rs 1000/- for not having platform ticket, i asked them the rule book, the TT Inspector said, don't ask about the rules, just pay or go to Jail for 6 months. He catched my Collar and threatend. Then he says, i am charging for rude behaviour. This is very bad treatment by Indian Railways at Chennai Central. Receipt No.719397. Rajesh 9884404516...
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Indian Railways - TDR filed, CR registered but money not refunded

User
 SINHA72 on Aug 5, 2015
I have taken Reservations for 2 occations - 1) Vide PNR 6538499238 on train no. 05968 & date of journey is 27th february 2015 & on the same day I have filed TDR & is registered successfully and 2) vide PNR 6633627281 on train no.15606 & date of journey.is 16th Nov. 2014 whose TDR as registered on the same day both are under NF Railway. Though for both the case TDR Registed but till now no money is refunded. Kindly do the needful Regards Sanjib Sinha...
Complaint comments Read comments Complaint category Railways

Indian Railways - TDR Filed But Money Not Refunded

User
 sjfaridi on Aug 5, 2015
Dear Sir/Madam, I had booked a ticket from DGR to HWH journey date 05 May 2015, but the train got late from more than 3 hours.I had filed the TDR on the same day at 04 May 2015 17:44:18 HRS.The status of TDR showing CR Registered.Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours TDR Transactions Details:- Transaction ID: 100000223951712 Train No./Name: 12322/KOLKATA MAIL PNR No 8135391562 Date of Journey: 05-May-2015 Date Of Boarding: 05-May-2015 Date of Booking: 03-May-2015 From: DURGAPUR (DGR) To: HOWRAH...
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Indian Railways - Rejecting TDR on false justification

User
 Dindayal77 on Aug 3, 2015
Sir I had booked ticket PNR No.6547225861 dt.12.07.2015 Bhubaneswar - Secunderabad. The train was cancelled at starting point i.e. Bhubaneswar so filed TDR No.100000057021267 on 13.07.2015 for refund but rejected justifying "'TRAIN RUN NORMAL''. The train cancellation record will be confirmed from Bhubaneswar station. Please help to get refund....
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Indian Railways - Rejecting TDR on false justification

User
 Dindayal77 on Aug 3, 2015
Sir I had booked ticket PNR No.8136323719 dt.20.06.2015 Jharsuguda-Howrah and not board train due to indefinite late for heavy rain in Mumbai. TDS filed No.100000053879364 on 21.06.2015 for refund but rejected justifying DELAY IN ON LINE TDR FILLING / TDS FILED AFTER 30 DAYS" although TDS filed on very next day. Please help to get refund....
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Indian Railways - Parking fee of INR 50 yet no development

User
 pmscorpio on Aug 3, 2015
We went to Kalyan station to see off my mother. There is a parking adjoining the station premises which the locals (who rob INR 50 from the people who go to park their cars there) say that the parking is maintained by the Indian Railways. If the parking is really maintained by the Indian locals, then I demand to know on what basis are we being literally robbed by INR 50 when there is no development or changes? I demand to know where is the INR 50 robbed from the many people going into?...
Complaint comments Read comments Complaint category Railways

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