[Resolved]  Cleartrip — Amount charged on final card payment much higher than the prior page (discount did not follow through)

Cleartrip Case no 15158682

I have made a flight booking via Cleartrip and my trip id is [protected].

During that time there was a discount on Axis bank and ICICI bank cards, and I was using this offer by applying the code. I was already successful in using this offer on another transaction earlier on Cleartrip with the Axis bank card.

While I was doing my 2nd booking on the same card, I applied the code and the offer worked again (discount of Rs. 7, 250). But as I proceeded with the transaction the offer automatically was not honored into the transaction and I was charged the full amount of Rs. 60, 980.

My wife was doing the same as her 2nd transaction on her Axis bank card and before she could use the same card again - A POP UP stating "this card is not eligible for the offer" was shown. This pop up did not come for me. Hence, she had an opportunity to change her card to avail of the same offer using another card (as we got an ICICI card too).

The problem is that this pop up/ alert was not shown to me and the journey for me vs. my wife was different and I was cheated into paying up the full amount. If I was also alerted of the same, I could have changed my card (as I also got another card to use the offer) or I would not complete the transaction.

I have raised this issue to Cleartrip more than 10 days ago and I have not received any appropriate resolution for the same. I got 2 calls from the front-end customer service team. At first, the executive said that "Your card bin number is not qualified for the offer". Which is completely incorrect as I had availed of the offer earlier. When I shared all the information with him, he was surprised and also took all the other information and that has been about 7 days now. I have not heard back anything.

I am also finding it difficult to reach them now on their customer care as I tried today. For some reason, the option to speak to a customer care executive does not appear and there is no email id as well I can find to write to them. I work in the field of e-commerce and I am fully aware that the tech/ product team should have a recording of these journeys of each user up to some period. They can very much validate the difference in journeys. As these weren't the same and someone has goofed up, they are not willing to take ownership of their mistake and are harassing the customer.

I won't be surprised they will find something to ask the customer care team to tell me again.