Club Factory — fraud, misguidance, arrogance and irresponsible answering | |
I had placed an order in club factory and paid the amount for the same. Then returned it and they charged 90rs for me which i have accepted. Waiting for refund and when checked the app for refund status they are saying refund is already completed and your registered number gave otp authorization and they cannot help about the returned amount to the number they are mentioning 602*550 but that is not my number and never mentioned that number anywhere during registration or login process. However, as per them even if we consider that was the number given to them then how did i receive all the order updates and tracking updates to my number which is 8197*444. They are arrogantly responding and taking no responsibility for the mistake of their end. Please take action immediately.
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Same thing has happened with me. They have changed my phone number on the account and transferred my refund to a mobile number which is not my number.
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It is still not resolved. No otp was sent or email was sent. The fraudster first changed the phone number on my account to his number and then transferred the amount. Unfortunately Club factory didnt even send me any notification while the number was changed. When I try to change the number back, the field is grayed out. You cannot change the phone number on the profile yourself, you need to contact the customer care, so this fraud was done by club facotry customer care only.
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+86 571 8689 1965
+86 185 5739 6868
478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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