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Club Factory

[Resolved]  Club Factory — I want to cancel my order because its not arriving and been too late

Address:492001
Website:Club factory

Hello, i've made order on 19th december and now it's been month and my order is not delivering. Also i cannot cancel it because it's already been shipped. It's like my money is stucked in between. My order tracking id is [protected] and my order no. Is so77306108. The estimate delivery date was 6 january and now it's been late and i don't want it anymore. Please help me out to get my money back so that i could order something else instead on other address. Thank you
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Feb 11, 2019
Complaint marked as Resolved 
Verified Support
Jan 11, 2019
Club Factory Customer Care's response Dear, very sorry for the inconvenience brought to you. We have urged our courier to deliver your parcel ASAP!
Complaint comments 
2 Comments

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Comments

I have ordered spoon and socks.
Spoon was unavailable and showing refund in app but I did not get any. I paid through paytm and didn't get any refund.

Socks, product details mentioned is 6 and I got 5. I want the refund and a missing one pair of socks.

Order no So81123983

Reply
I want to know why canceled my order? First time gave order but you send me canceled msg to my mobile. So why I want to know?
Reply
Club Factory Customer Care's response, Jan 11, 2019
Verified Support
Dear, your order was canceled because items went out of stock, we are very sorry for the bad feelings caused.

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    +86 571 8689 1965
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    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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