Club Factory — no refund made

Order Id: SO41485867
Hi,
I placed and order from Club Factory on 19th August, 2018 and the estimated date of delivery was 06th Sept. 2018. I have still not received my order. When I checked the status of order in my account, it is saying that my order has been return and return has been accept. I received a Rs. 65 compensation coupon but no mention is there regarding refund of my prepaid money. Even after calling the customer are several times, I am getting cold responses that they are not able to check the details.

I am regular customer of ClubFactory and this kind of behavior is really not acceptable.

Refund the amount already paid, anyway I have waited a lot for my order. I am never gonna order anything from you again!