Club Factory — non refund of amount

Address:

Thane, Maharashtra, 401202

Hi, i received an order of amount inr 1566.23 and paid on credit card. I returned the order and message was received that inr 1476.90 would be refunded on my account after receiving the cancelled order. Later order was picked up, but till date amount was not refunded to my bank account. After 7 days of return, received one mail received from club factory that inr 1476.90 was refunded to my account but when i checked my account amount was not refunded to my account where payment was done. Please assist in getting my amount.