Club Factory — order no so 13457964 to bangalore india

Address:

560033

I had placed order for nearly 2500.00 on 02.feb.2018. Till now i hsve mot received any details...properly ...that cudomer sevice phone number would never ring and the chat msg vomplsint will be answered in their vonvient time as per delhivery webdite the shipment has reached delhi customs. But till now no one knows the whereabouts of the shipment. Why there is a delay in clearing the parcel .no one is answering. When i asked them to give me the clearing agent contact nimver. No one gives. Why there us a delay no one knows. Infact tbey confuse thd customer ghet thd parcel has not left from china. Technically when i ask them question they somehow try to mislead. Both the service is horrible.. i need my parcel...can some one look into this n help.