Club Factory — reg product I ordered # so59254138

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201310

This seems to be a fake company which is charging return fee on every product which customer doesn't like or return with valid reasons. I have an order # so[protected] men's business fashion single-breasted suit vest. The product reached on time to me. Once i saw the product, the product was having a quality issue and i didn't like the stitching quality/design.

I placed a return request immediately but when i check details, it says return fee of inr 90/-. I spoke to support and they said on all the products they ship, even if the product has the quality issue; the customer has to pay for the return shipping.

I requested for grievance team to talk to and the executive said; this is the policy and no one could able to help on every return custom is liable to pay.

Please help!!! I have been penalized for none of my faults except i ordered the product via club factory. Unfortunately, i have 4 more product which was ordered. I'm feeling shame on such app and business.

Please help me get my full refund else give me choice of exchange.

Regards,

Jai
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