[Resolved]  Club Factory — wallet money withdrawn by someone

Hi I bought an item from club factory in the month of November and it came in damaged condition after a marathon chat try refunded part amount. After few days the amount is withdrawn automatically and when I contacted them they say the amount is withdrawn by someone vikash so we can't do anything. Not sure how this refund is possible the amount was transferred to some different account. Can someone help me get my money back. I am pinging their customer care and no response