[Resolved]  Club Mahindra Holidays — Booking Nightmares, terrible experience

Address:

Chennai

Membership is - 1117682
Member Name - Devang Shah
Booking Location - Alibaug
Dates - 07th Nov check in, 11th Nov Checkout
Alternate dates - 11th Nov CI, 14th Nov CO

Club Mahindra team,

What an appalling experience today and this is not the first time, if your site and app cannot handle the booking you should shut it down.

Here I am planning my Nov holiday since July and being ready to book my 4N-5D trip (07-Nov check in, 11-Nov checkout) preparation I am all ready and geared up since 09:00 AM waiting for the booking to open at 09:30, ready on the app, later the website and also your call centre. Between 09:30 and 09:40 I tried all options without any success, even the lady on call centre said she cannot book it as system is hanging.. and in 10 mins it’s all sold out.. system still giving errors post that.

If one cannot book a holiday 2 month in advance with over 3 months of advance planning what is the point of continuing with the membership, and that too Purple membership which I upgraded to from my original white many years back.

I want someone to explain how does one go about booking when the website, app, call centre are all of no help……. If want someone to help with the booking… if it’s full then make an exception.. I am also going to do a blog on my experience and share on social media, let everyone know how Club Mahindra comes behind even IRCTC in its booking experience… Appalling and terrible.. please provide me a reference number for this complaint.

Regards
Devang
Cell - [protected]