[Resolved]  Club Mahindra Holidays — Fraudulent Commitment and Below Par Service by Club Mahindra

Address:

Wardha

Respected Sir,
I am Smt. Vijaya Sunil Shende a Club Mahindra member since 2009. Membership ID - 254949 Red1BR Member.
I had 4 years of ASF[protected] due and received an offer from Mr Saurabh Jagtap of Club Mahindra that on payment of 2 years ASF we will get waiver of the remaining 2 years ASF and we will get 21 days of holidays which can be used anytime without any date or time limit restrictions therefore we paid the ASF demanded in the email. Currently I have 11 holidays remaining and I am trying to book holiday slots but i am getting an error displaying that my ASF is due! I was assured by Mr Saurabh Jagtap that I could these 21 days without any date/year restrictions whatsoever and to support this claim i have a mail and call recording from Mr Saurabh Jagtap.This is a clear case of fraud from ClubMahindra. I have been calling the Club Mahindra customer care regarding this issue and they are giving fasle commitments that my booking will be done but I have not yet received any sort of confirmation nor any call from them.
I am sorry to say that i have received pathetic service from Club Mahindra members relations and customer care team and the worst part is my calls are put on hold and then get disconnected, this is happening from last 1 week. I did not expect such sub standard and inferior service from the trusted and estemeed Mahindra group.
If my grivence is not resolved immediately i shall be enforced to file a complaint in consumer court regarding the false and fraudulent promises made by Club Mahindra and it's representatives and the metal harassment i am suffering since last 1 week.

Regards,
Vijaya Shende.