[Resolved]  Club Mahindra Holidays — non availability of rooms - every time

Address:

Chennai, Tamil Nadu

I took the club mahindra membership in sep 2018.in nov 2018, i requested a holiday booking for dec but denied citing non availability. After many telephonic conversations, i finally made a written complaint to club mahindra on dated 22nd dec 2018 as below :

My membership id is 2832914.

I bought the membership in september 2018 & paid four emis till date of 10, 669.00 each totalling rs. 42, 676.00 apart from down payment of rs. 35, 00000 approx. I was promised 7 days of complimentary stay at any of the cm property in the first year. When i tried to book through app it was not accepting as the offer was not showing there. I called up mr. Anup tiwari who proposed the membership to me & requested to book jaipur & udaipur property for dated 22-26th dec. This request was made more than month ago. He said we have ample time & will confirm you 20 days before the date of check in. No call or confirmation till 9th dec. When i sent him a reminder message, he wrote back - will check & confirm tomorrow. Two days passed. I called him up again to enquire the status & he said the availability is not showing & expressed his helplessness. I told him this should have been communicated to me earlier so that i had time to book elsewhere. He said, give me one more chance & i will try to get a gift booking. I again waited for two days. Again, no response. After two three days when i called him again, he responded that i will confirm latest by 16th evening. Again as usual no call or confirmation message for next two days. I called him up again on 18th, he did not picked up neither responded. I again called him up on 21st, no response. I called up his deputy sahil & explained everything. Sahil came & met me in the evening itself & confirmed that there is no possibility o[censored]daipur now & offered me to choose another date & venue for my holidays. Two days before our actual planned holiday & just imagine he was asking me to choose my holidays as per his property availability & dates. Our family was quite excited for our first holiday plan with club mahindra property & look at the experience what we got.

Simply disgusting!!!

I am quite disappointed with all this & your guys has surely screwed our holidays. We have been a regular holidayer for past 20 years (Domestic & international both) & this time it left a bad taste in the mouth. Certainly not expected from mahindra brand name.

I therefor request you to return all my paid money immediately & stop charging further on my credit card for further emis. I am not at all interested in continuing the relationship any more.

After this mail several mails sent but bore no result (Mail sent on 9th jan 2019, 13 jan, 15 feb, 16 feb, 19 feb, 26 feb, 27 feb, 7 march & numerous whatsapp exchanges & phone calls.

Even after my dec 22nd mail, still the card was charged for jan 19 emi.

Thrice i was refused the accommodation in a span of four months & now i am fed up of this. It seems your team was just trying to delay the process so that they have ground for the refusal for cancellation. It reflect poorly on a company like mahindra where most of the business is through word of mouth. Even my repeated request for escalation matrix was also not addressed. I have the proof of all these.

I view of all these, i request you to return all my paid money immediately.