[Resolved]  Club Mahindra Holidays — their incompetence and fraud practices

Address:

Jaipur, Rajasthan, 302026

Dear Team,

I fail to understand how can someone be running a business with such flare for stupidity and idiocy. I made the payment for my membership renewal of Rs. 14, 577/- on 14th March, 2019. But when I called yesterday I was informed no such payment has been done. I sent the Bank account transaction details, yet on calling today I am told the email is not visible so send it in a PDF format. They have not provided me with any transaction ID and on calling keep asking for it. When you have failed to perform me such details how do you expect me to provide it back to you?
Furthermore I am supposed to travel to dwarka on 30th March, 2019, I was told by their executive the date has been blocked, on receiving my mail of payment they will confirm it. Today on calling the Club Mahindra Resorts I get to know the rooms have been released to someone else.
Please tell me Sir, How can a 63 Year old lady manage in a situation like this? where am I supposed to sleep? on the road?
I make the payment yet have to pay for another hotel?
This practice is not just one of their many scams, the next is-
you call one day and say you need the booking for 15th May-20th May, 2019. It will so happen the rooms will be available for 15-18 and 19-20th May there is no availability. But online or in google you can find the availability for the rooms at different prices. Being a member we are supposed to pay a certain sum so that we do not need to worry about our travel holidays but Mahindra has not made it a practise to trouble its customers and extort money from them.
I would like to attach the detail of one of my grievances episode with them where I paid double the amount and purchased an upgraded season on the executives advise but it all turned out to be fraud. That executive is still working, no action has been taken nor was I ever apologized too for all the problem faced by me.
Kindly look into the matter and help us.