[Resolved]  Club Mahindra Holidays — Worst experience with Club mahindra, fraud and fake.

Address:

Ghaziabad, Uttar Pradesh

I took Club Mahindra membership Red season in April 2014 for which I have already paid Rs 80k. I have been provided complimentary vouchers of domestic and international holiday which is to be availed by 1st January 2015.Now 3 months down the line when I decided to make a booking for a vacation using my complimentary vouchers (of RCI & club Mahindra) I faced following issues: 1)I was conveyed in the presentation that I am eligible to take 6 people for a vacation during red season and the same can be adjusted by reducing no of days of stay. But now I have been told that I can’t take more than 4 people!! This has come as a shocker for me as the whole purpose of taking the membership gets defeated! We are a family of 6 people and took this membership so that we all can vacation together. I should have been told about this earlier at the time of presentation only!! 2) When I called RCI in June 2014 for booking my international trip in November, I was told that booking starts only 90 days in advance and then when I called in mid july to make the booking then I was told that the bookings are already over for November!! Then I called customer care to complain about this and I was again told that I need to call on 1st August as booking will start at that time..now this leaves me completely confused as I really don’t understand when should I call them for the booking!! Also During the call I got to know that booking is already open for all except for those who are using complementary vouchers!! I don’t understand why such discrimination exists!! Vouchers have been given because I have paid for the membership and its not for free and this kind of treatment is not acceptable!! 3) When I called the Sales manager who sold this membership to me (SANTOSH) for help as I was trying to make my first booking, I got a very cold response from him. He clearly refused to help and stated that his role was only to sell the membership and that” he is not my servant for lifetime”. Is this how club Mahindra treats their customers!! What about after sale service!! I am totally disgusted with the interaction I had with SANTOSH and with his behavior which is totally unacceptable! When I called relationship manager at Bikaji to discontinue my membership, then I got know that no money will be refunded!! This is a shock for me as I was not told about the 10 day refund policy of Mahindra which is in absolute fine prints!! I am extremely disappointed with Club Mahindra and would not like to continue my membership as not only bookings are not available but services are also extremely poor. Club Mahindra sales people are not providing correct information at the time of closing the deal and are not willing to help post the membership is sold by them. On the top of it they misbehave with the customer. I would like to associate myself with this kind of organization and I am feeling CHEATED!! Since I haven’t used any voucher till now and have not availed any service of club Mahindra I demand my money refund on immediate basis. Regards, Raveesh Badoni