Coindcx — Coins are locked from the past 24 hrs

Website:coindcx.com

I raised withdrawal request for XLM coin but that transaction is not processed till now i.e. 24 hrs.
Raised support ticket #68509 but no solution till now.
I can't even cancel that transaction even confirmed to support team to cancel transaction.

But still coins are locked cannot trade in CoinDCX also.
I don't think this much delay is acceptable for a reputed company.
Please look into this issue and fix it asap.
Either cancel Transaction or process transaction. I don't like to wait for more time. Please take necessary action.
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