Coindcx — Funds transferred but not reflecting in wallet

Address:

Bangalore

Hi have transferred Rs. 10000 to coindcx wallet following the exact steps they mentioned. But it ia not reflecting in my INR wallet. I raised support tickets bit no help.

Ticket
356591 and I341883

I attached all info they asked but a
Still no help. They have no escalation path as well.

Can someone help?
Vineet