Columbia Asia Hospital — bill discrepancies in columbia asia hospital, mysore

abhis.inf

Address:

Mysore, Karnataka, 570016

This is with reference to patient no 171731( MRM).

My baby has been admitted for colostomy closure on 5th September'2018. I have been charged by the hospital inappropriately. However when I approached the billing desk by sending them mails asking for clarification the team kept on denying replying to my mails and there is no clarification given till now.

Please note:

There are multiple incorrect items added in my bills which needed to be amended. When I spoke to the customer care manager, Raghavendra Naik, he out rightly denied reverting to mails. I also spoke to the head of medical team DR. Upendra Shenoy in Columbia Asia, Mysore, who assured me that his team would revert but the team has not yet reverted with any clarification. The only response I have received so far from the team is the final bills to be adjusted on the day of discharge. However they are not ready to amend the bill on a real time basis. Also they are not ready for sharing the clarification on mail. The hospital is not at all transparent with its process which is evident in this case. Being a customer I should have all rights seeking clarification on mail. The billing desk including the customer care manager " Raghavendra had the audacity to confirm that they do not provide any clarity on mails.

Also the billing desk wants me to check with the respective departments including nursing and doctors regarding additional charges that has been applied on my bill.

Why should I seek clarification from all departments when the hospital has a centralized billing desk?

This projects complete lack of ownership attitude among the billing desk members and also money extortion from consumers by delivering incorrect bills.

This is repetitive incident with this hospital. As I have sustained similar experience in the past.

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Columbia Asia Hospital customer support has been notified about the posted complaint.

Sep 21, 2018

Updated by abhis.inf Not really satisfied with complete explanation given by customer operations manager Manjunath.

Out of all items discrepancies highlighted, they have ackownledged only 3 of the items which should have been refunded but out of these finally they have adjusted only 1 item.
Even after being customer we keep following up with the hospital every day, but they keep all clarification pending for the last day of discharge deliverately, where they will make you wait for long hrs and finally had make ypu accept whatever exanation is provided. Not at all happy with this approach. Also there are instances where you do not get to know till last date why you are being charged for. There are also areas of overheads which could be avoided but you will be forced to make payments for unnecessary doctor charges for RMO doctors which does not really value every day or every patient. More importantly where they are 2 other specialised doctors available for regular check ups. Items not received but confirmed by the nursing team as consumed seems unacceptable on behalf of customer.

Also I understand all the items used or unused everyday are not updated in records and kept deliverately for the last day for adjustments which make things worse as remembering all items used by the patient party will not be always humanly possible and hospitals takes advantage of this by adding anything and everything in bill.

Also the instances of providing explanation on billing items on the day of discharge does not make sense as it's makes things evident that hospital has failed to deliver things on time and tries to cover up things at the last minute..

The hospital had still not reverted to my several mails I have sent to them and as discussed with top management it's evident they are in denial mode of doing so. There have been times the billing desk denied providing the softcopy to me under the supervision of customer customer care manager, Raghavendra.

Would appreciate the efforts of doctors - padritician surgeon Dr Kumar ks and padritician Dr Anil Kumar whose exclusive effort have helped me get my daughter back and I wish to follow them whereever they go but not certainly the hospital- Columbia Asia.

Overall am not satisfied with the response received on my complaint and would not recommend Columbia Asia to anyone untill they make any changes to there approach.

Also not sure the credibility of this forum which tries to close the complaint on the inputs received by the hospital only but without any confirmation from the customer.