100Bestbuy.com — regarding non- receipt of the product

Address:

Bangalore, Karnataka

Sir,
I had purchased shoes worth Rs. 400 after redeeming my 120 credit points which I paid to 100 best buy earlier in some contest. I got the desired shoes within three days of the purchase. When I opened the parcel I was shocked to see that they have sent me shoes both of right foot & further adding to this of different color one of Black and One of Blue. I was astonished to see this as to how these two blunders have been committed.
Then I read regarding the Return/Replacement Policy of 100 Best Buy in which they have mentioned that the product may be returned with 15 days from the date of receiving, I returned the product within five days of its receipt by courier DTDC (Details are given below), which also successfully reached to them in two days. It also costed me Rs. 150 to sent them back. They received the product on 10 May, 2013 from me but till now no action on there part has been taken nor the product has been received my me, despite paying XTRA amount because of their fault. I m really annoyed by their irresponsible behaviour, Firstly, they send me the wrong pair of shoes and even when I return the product they dont evn reply to my mails.
I request to kindly look into the matter and ask them to return my Correct purchases as soon as possible. The details of order and my return courier are as under.
HEMANT SHARMA
d.o.p.- 24.04.2013
Ordr id[protected]
Ref. ID: 19517953
Invoice no. : Apr-247688
Shipped thru First Flight

Details of me sending the product back.
DTDC dated 7/5/2013. with the trackin no. - Z89964811