The complain is against www.100bestbuy.com C/O Suksh Technology pvt Ltd, Salarpuria Hallmark, 15/3@16, 4th floor, Kadubeesanahalli, Outer Ring Road, Bangalore - 560087, INDIA.

I had participated in a lucky draw contest on www.100bestbuy.com for Apple iPhone 4S in Rs. 199/- on 17 December 2011.

On Friday 20 January I had received a call from a representative of the company regarding the draw result for the contest.

The lady on the phone said that while I have not been selected as winner for an Apple iPhone 4S, the company was offering an Apple iPod shuffle and Reebok watch combo instead.

I inquired with the lady whether it was an "Apple iPod" to which her response was yes - "It is Apple iPod Shuffle - 4th generation player", and that I will have to only pay the taxes and courier charges - amounting Rs. 1164/- as COD.

Since it was another Apple product - as she had confirmed, I confirmed my interest for the same.

When I received the products via 100bestbuy / Ref: 1944382 on Monday 23 January, 2012, I was shocked to see the contents!!!

There was no "Apple iPod" but instead a locally made cheap quality mp3 player which is an iPod look-alike! Top it up with extremely dirty and damaged earphones with a bad replica of Kingfisher like logo on it, which I couldn't even touch - let alone using them in my ears!!!

I tried reaching on their call centre to clarify this, but their numbers are ALWAYS busy, and have never got through with them on call.

Alternately, I wrote to them on customer support email id, expressing my unwillingness to accept these products, and that I receive complete refund of my money: Rs 199/- for contest + Rs. 1164/- paid COD.

But all I got was only an auto/ standard response on 6 February!

In-spite of sending several reminders, the company has not bothered to address my grievance, nor shown the courtesy to respond back to the numerous reminders.

As a last resort, I am filing this complain on the forum for guidance and further action.

- Neel Ashtikar
Mumbai, India