[Resolved] 32inch Sony Bravia LCD TV Model No. V32a10 — Faulty Service | |||
To The General Manager, Sony, India. Dear Sir/Madam, This is to bring to your notice that we are very unhappy and deceived with the service provided by your authorised service centre: Sonus Electronic and Services, Shop No. 59, Dheeraj Heritage, SV Road, Santacruz(W), Mumbai. Our 32inch Sony Bravia LCD TV (MODEL No. V32A10 costing Rs. 1 Lakh) got slightly pushed by a chair whilst moving and as a result there was a small spot on the left hand side bottom corner of the screen and some red and green lines along the bottom, the rest of the television had a clear picture and was viewable. We called the above mentioned service centre and the person (Mr Sushil) checked and told us that it would cost around Rs. 9000 plus Rs 700 labour to replace the panel and advised us to use it as it is (which means it was viewable). Since the HDMI port was also not working, they told us the TV had to be taken to the service centre to check the HDMI port & was clearly mentioned that the panel was only to be replaced if the HDMI was repaired within a few hundred rupees. We were given an estimate of Rs 5000 for replacing the HDMI port, so we decided NOT to get any repairs done at all since we did not want to spend so much money on the repairs (as new 32" LCD TV's with warranty are now available for Rs. 15000) and use it as it is, as the picture was still visible. But when we got the television back from the service centre, the entire screen was blacked out with only a small portion of screen on top working. We called back the service centre to complain and they totally denied that it was their fault & they could not do anything about it. The service person did not even click a picture of the screen when he came the first time as per your norms, and so nothing could be justified. Inspite of repeated calls to Mr. Shanbag and Mr.Abdul at the service centre, neither do they come on the line nor do they take any action. They do not even bother to call back after repeated messages are left for them to call back. We have always believed in SONY as a prestigious brand and buy all SONY Electronic products ONLY, without a second look at the other brands available, and have never needed to approach for any after sales service, however after this experience of the disappointing service we have received from your end, we may now have to consider other brands. Also if no solution is given, we will need to publish this complaint in all Consumer Forums & Newspapers so that other customers are aware that SONY in Mumbai does not beleive in Customer Support. Kindly take the necessary action and get our TV back in working condition. Thank You, Samir Garg (M:[protected]) Juhu, Mumbai Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
@Samir Garg -
Dear Sir,
Our service team is already in touch with you for this concern. They have already shared the best possible solution with you.
For further communication on this issue, please get in touch with our service team at[protected] or write to us at sonyindia.[protected]@ap.sony.com
Regards,
Sony India Team
Dear Sir,
Our service team is already in touch with you for this concern. They have already shared the best possible solution with you.
For further communication on this issue, please get in touch with our service team at[protected] or write to us at sonyindia.[protected]@ap.sony.com
Regards,
Sony India Team
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I purchased Sony Bravia LCD TV (Model KLV-46EX400 INS) from Jyot Electronics, Chembur, Mumbai on 12/01/2011.
When the fresh new brand TV was installed by the Sony personnel at my residence the picture/video quality was not clear with all the colors flowing and some negative images seen. I was told that it is because of the poor quality of cable service signals.
I complained to the cable operator about his services, which were found in order as my neighbors using the same cable services were getting good views on their television sets.
To my surprise our earlier 21" Tri-nitron Sony TV which is almost 12 years old was working good with the same cable connection.
Believing the Sony TV personnel I changed my cable operator and switched on to new service provider. But the result the same. No improvement in the picture quality.
Now next time I got the new set-top box and thought that things will turn positive. But alas.
Couple of times I contacted Jyot Electronics, from where I purchased the TV. They behaved as if their job is done 'once the TV is sold'.
In the meanwhile the TV was idle. As and when I had to watch any program I used my 21" old TV even though I was having a 46" brand new LCD one with me.
Tired of the things and getting no response from the dealer, I thought of registering a complaint.
And I did so. I registered a complaint under number 9334472 on 01/12/2012.
The technicians/engineers visited and checked the TV and told us that it need to be taken to the service center at Goregoan, Mumbai as it has got a software problem. I was told that I will have to pay the service charges. After lot many arguments that I have'nt used the TV (which was clear to them as they saw that even the plastic covering on the TV was also not removed by me) i was charged Rs. 500/-.
Things did not end here.
The TV was repaired (as they said) and called me to for delivering it.
As this time I had taken up the work of renovation and interiors at my home, I requested Mr. Kamlesh Rai from Krish Electronics to deliver me the TV after some time when I complete my interiors.
Now when I was told that I can't keep the TV for much longer period with them ( Service Center), the TV was delivered to me.
As my interior had not completed the TV was kept as it is till late.
Last week I called Mr. Kamlesh and asked him to send some technician to fix/install the TV. One Mr. Gupta came to install it.
WHEN THE TV WAS PUT ON NO PICTURES/IMAGES/VIDEO WAS SEEN. ONLY ONCE BEEP COMES WHEN THE TV IS PUT ON. EVEN THE SONY TV LOGO DOES'NT APPEAR.
THIS IS SERIOUS. A TV COSTING ALMOST A LAKH OF RUPEES AND IS COMING IN NO USE. LEAVE APART THE HEADACHE.
This time also I contacted Jyot Electronics saying that the product is not working and I be given some relief. But at the dealers office the desk is handled by 16 to 18 years aged girls who know nothing and are very rude. they asked to register a complaint at Sony Center again.
Helpless what to do again I launched a complaint under number 11353044.
TECHNICIAN FROM SERVICE CENTER CAME TO ME ON 24/09/2012. HE CHECKED THE TV AND OPINED THAT THE "MOTHER BOARD" IS FAULTY AND NEEDS TO BE TAKEN TO THE SERVICE CENTER AND THAT THE REPAIRING CHARGES MAY GO UPTO Rs. 9000/- PLUS Rs. 1200/- PLUS Rs. 250/- VISITING CHARGES. THIS IS HORRIBLE I THOUGHT AND AGAIN CALLED SONY SERVICE CENTER AT [protected] ON 24/09/2012 AT 13:26 HOURS AND SPOKE TO ONE Mr. AASISH. I TOLD HIM ALL THE ABOVE FACTS AND ALSO THAT AS A CUSTOMER 'I HAVE BEEN CHEATED BY SELLING A FAULTY PRODUCT TO ME AND THAT I NEED NO CHARGEABLE OR FREE SERVICE BUT MY TV BE REPLACED WITH A NEW ONE. TO THIS Mr. AASISH REPLIED THAT HE WILL TAKE UP THE MATTER WITH THE MANAGEMENT AND WILL CALL ME IN NEXT 24 HOURS.
IT IS 02:20 HOURS MID-NIGHT ON 26/09/12 AND I AM STILL WAITING FOR THE CALL.
ONE THING IS FOR SURE IF THE THINGS ARE NOT SET RIGHT AND REPLACEMENT IS NOT AWARDED, I AM GOING TO TAKE UP THE ISSUE IN CONSUMER COURT AND ALL LEADING AND LOCAL NEWS PAPERS.
" I AM LOSING BELIEF IN CREDENTIALS OF SONY PRODUCTS AND SERVICES"