Comments
helo, Your call cent service is very poor, they did not know how to deal with coustmer, they are very unprofesnal . they not able to give the informatin.
Reply
they take a lot of time in generating the user id which is the firstmost step.
which itself tells the story
which itself tells the story
HI,
The Ortel cable connection at jeypore is relatively new. Though the service is fine, the billing is at the discretion of the people who collect. No wonder they take more from some and less from some others. One has to live under the mercy of these people. The supposed office does everything to protect them. On Ortel website, no information about the billing, officials in BBSR do not respond to queries, hang the phone, silent for some mysterious purpose. The management does all to tarnish the image of ORTEL, which is a brandname used here to exploit the customers, the customer pays, the middlemen gain, the collectors gain, god knows what ORTEL gains, except for a ill name.
The dist authority also is silent.
yours sincerely,
naresh pradhan
The Ortel cable connection at jeypore is relatively new. Though the service is fine, the billing is at the discretion of the people who collect. No wonder they take more from some and less from some others. One has to live under the mercy of these people. The supposed office does everything to protect them. On Ortel website, no information about the billing, officials in BBSR do not respond to queries, hang the phone, silent for some mysterious purpose. The management does all to tarnish the image of ORTEL, which is a brandname used here to exploit the customers, the customer pays, the middlemen gain, the collectors gain, god knows what ORTEL gains, except for a ill name.
The dist authority also is silent.
yours sincerely,
naresh pradhan
Hi I am Sandeep
When i have a urgent requirement of internet i found Ortel. They had told me to activae the connection during 24 hrs of connection. I had deposit the fee on 26.06.2010 and they have to install the net on 27th june but still now they were not responding me. Today I had called them and they were told me they were installing it after 5/6 days.
If you are unable to provide service then why are you tailing to the customer to provide service within 24hrs. when i have a urgent requirement of internet i trust on you. Now i lost a lot due trust you. can you kindly tell me when will i get your service or not. If you are unable to provide then please return my money. I can go through other internet service provider.
Plz Plz never do like this with your customer.
When i have a urgent requirement of internet i found Ortel. They had told me to activae the connection during 24 hrs of connection. I had deposit the fee on 26.06.2010 and they have to install the net on 27th june but still now they were not responding me. Today I had called them and they were told me they were installing it after 5/6 days.
If you are unable to provide service then why are you tailing to the customer to provide service within 24hrs. when i have a urgent requirement of internet i trust on you. Now i lost a lot due trust you. can you kindly tell me when will i get your service or not. If you are unable to provide then please return my money. I can go through other internet service provider.
Plz Plz never do like this with your customer.
I have been using Ortel cable connection for more than 1 year and for the last 2 months the set top box
has been malfunctioning, but despite my repeated plea, the same has not been rectified and I have been
unable to see anything.It is tragic that ortel people only appears to collect money and then vanishes.I have
already started my campaign against ortel and influenced at least 4 to buy airtel in this month.I am taking this opportunity to inform all that please do not buy ORTEL product, instead buy something else which is more reputable.These Ortel guys are top notch unprofessional.
Abhijit Sengupta
Bhubaneswar
has been malfunctioning, but despite my repeated plea, the same has not been rectified and I have been
unable to see anything.It is tragic that ortel people only appears to collect money and then vanishes.I have
already started my campaign against ortel and influenced at least 4 to buy airtel in this month.I am taking this opportunity to inform all that please do not buy ORTEL product, instead buy something else which is more reputable.These Ortel guys are top notch unprofessional.
Abhijit Sengupta
Bhubaneswar
Ortel has got the most irresponsible customer-care service I've ever faced...
I'm from kolkata (WB).
I was made fool by the sales person at first... he told me Ortel is the fastest internet connection in India... It provides 256kbps download speed (specifically) against the 256kbps plan...hahahah!!! ridiculous... I asked him 100 times that was he making mistake to say 256kbps DOWNLOAD speed?? (I knew about the bandwidth limitations ) Even he was so shameless...to say "No No... It's the specialty Of Ortel"... And I was extremely fool to get amused by that Fraud's words...and I took the connection...hahaha...and the rest was just a nightmare to me!!! I used to get the connection hardly for 5-7 hours a day!!! I used to waste at least 50 Rs. from my mobile balance by calling the customer care executive every month of those horrendous 4 months of my subscription!!! I just laugh remembering that even I called them many times to collect the modem from my home, but they were so reluctant to that...
It's my humble request to all the readers of this page that "Plz Plz Don't Trust these Hoodlums... Ortel is a Dacoits' Organization"
[censored] u Ortel !!!
I'm from kolkata (WB).
I was made fool by the sales person at first... he told me Ortel is the fastest internet connection in India... It provides 256kbps download speed (specifically) against the 256kbps plan...hahahah!!! ridiculous... I asked him 100 times that was he making mistake to say 256kbps DOWNLOAD speed?? (I knew about the bandwidth limitations ) Even he was so shameless...to say "No No... It's the specialty Of Ortel"... And I was extremely fool to get amused by that Fraud's words...and I took the connection...hahaha...and the rest was just a nightmare to me!!! I used to get the connection hardly for 5-7 hours a day!!! I used to waste at least 50 Rs. from my mobile balance by calling the customer care executive every month of those horrendous 4 months of my subscription!!! I just laugh remembering that even I called them many times to collect the modem from my home, but they were so reluctant to that...
It's my humble request to all the readers of this page that "Plz Plz Don't Trust these Hoodlums... Ortel is a Dacoits' Organization"
[censored] u Ortel !!!
IN BERHAMPUR- HILPATNA, MY GOD THE ZONAL MANAGER IS A REAL THIEF. HE TAKES RS.500 FROM EVERY SUBSCRIBER AND DOESNOT GIVE A RECEIPT.
SO MUCH OF BLACK MONEY FOR THE ZONAL MANGER OF ORTEL -BERHAMPUR BRANCH. WHY INCOME TAX AUTHORITIES ARE NOT CATCHING UP THESE AND THEIRS OWNERS.
S.CHOUDHRY
SO MUCH OF BLACK MONEY FOR THE ZONAL MANGER OF ORTEL -BERHAMPUR BRANCH. WHY INCOME TAX AUTHORITIES ARE NOT CATCHING UP THESE AND THEIRS OWNERS.
S.CHOUDHRY
About My Self:-
I am Computer Teacher, My Name is Rajesh Kukreja, I were Satisfied with your Services. I Teach Computer to All High Profile Personalities in Raipur City. I have already provided of your Ortel Connection to my 2-3 students, but now I am in trouble so please solve my problem.
About My Problem:-
Irresponsibility of your Customer Care, Sales Executives & Collection boys:-
I took your Ortel Combo Plan (Unlimited 599 Plan (+) with Digital Setup Box TV Connection) on August 2010. Then they gave me a Customer ID 663390, but After a Month I received my first Bill of Only Internet Connection, without Bill of Digital Setup Box TV Connection. There after I Call to Ortel Customer Care & All Land Line & Cell No. approx 40-50 Times for saying send me Bill of Digital Setup Box TV Connection. Even I told to collection boy also who came to me for collect Internet Bill Amount, then they said you just use in free until you can use. Over all no body take action on my request to collect My Digital Setup Box TV Connection Bill amount after giving me Bill.
Suddenly they get up from more then 6 months of sleep, and they disconnect my Digital Setup Box TV Connection without any pre-intimation on 21st Feb. 2011 at 7 pm. I call to customer Care, then they said I have not paid my Digital Setup Box TV Connection Bill since 3 Months, I said you are wrong you have not collected my Bill Since 6 Months. Then they Give me a Customer ID 700564 and said you 550/- then your services will be start Again.
Technical Problem & Communication Gape in Your Management:-
I Paid Amount 550/- as per his Condition I said as per my Statement this Amount is wrong but nobody was ready to listen me. After 2-3 Hours my Digital Setup Box TV Connection not start so I again call to Customer Care then they said I have not Paid My Digital Setup Box TV Connection Bill amount Since 6 Months and My Amount is Due 1, 000/- You pay that amount then your Services will be Start and they give me another Customer ID 685410.
Now what should I do? I applied 1 Customer ID for Combo Plan (Unlimited 599 Plan (+) with Digital Setup Box TV Connection) but I get 3 ID’s as Per Ortel Management:-
1. Unlimited Internet 599 Plan Customer ID – 663390
2. Cable Connection (which is Unknown for me) Customer ID – 700564
3. Digital Setup Box TV Connection Customer ID – 685410
After so many wastes of my precious time and argument they surrender that this is a Management fault so I said I wish Close my Cable ID, and Adjust its Amount 550/- in my Digital Setup Box TV Connection and remain 450/- I will pay with bill of Next Month, and start my Digital Setup Box TV Connection. Because I wish to Consideration from your side because it’s completely Mistake and Miss Management of Ortel not mine.
I WISH CONVERT MY CONNECTION INTO COMBO PLAN (UNLIMITED 599 PLAN (+) WITH DIGITAL SETUP BOX TV CONNECTION) in 1 Customer ID and Add my 450/- in my Bill of Next Month. And start my Digital Setup Box TV Connection
If you will not support me & not solve my problem, then how I will recommend to any one for Ortel.
It’s requested to you that please solve my Problem as soon as Possible.
Please Reply me If you Received my Mail with Complaint.
Thanks with Regards
Rajesh Kukreja
I am Computer Teacher, My Name is Rajesh Kukreja, I were Satisfied with your Services. I Teach Computer to All High Profile Personalities in Raipur City. I have already provided of your Ortel Connection to my 2-3 students, but now I am in trouble so please solve my problem.
About My Problem:-
Irresponsibility of your Customer Care, Sales Executives & Collection boys:-
I took your Ortel Combo Plan (Unlimited 599 Plan (+) with Digital Setup Box TV Connection) on August 2010. Then they gave me a Customer ID 663390, but After a Month I received my first Bill of Only Internet Connection, without Bill of Digital Setup Box TV Connection. There after I Call to Ortel Customer Care & All Land Line & Cell No. approx 40-50 Times for saying send me Bill of Digital Setup Box TV Connection. Even I told to collection boy also who came to me for collect Internet Bill Amount, then they said you just use in free until you can use. Over all no body take action on my request to collect My Digital Setup Box TV Connection Bill amount after giving me Bill.
Suddenly they get up from more then 6 months of sleep, and they disconnect my Digital Setup Box TV Connection without any pre-intimation on 21st Feb. 2011 at 7 pm. I call to customer Care, then they said I have not paid my Digital Setup Box TV Connection Bill since 3 Months, I said you are wrong you have not collected my Bill Since 6 Months. Then they Give me a Customer ID 700564 and said you 550/- then your services will be start Again.
Technical Problem & Communication Gape in Your Management:-
I Paid Amount 550/- as per his Condition I said as per my Statement this Amount is wrong but nobody was ready to listen me. After 2-3 Hours my Digital Setup Box TV Connection not start so I again call to Customer Care then they said I have not Paid My Digital Setup Box TV Connection Bill amount Since 6 Months and My Amount is Due 1, 000/- You pay that amount then your Services will be Start and they give me another Customer ID 685410.
Now what should I do? I applied 1 Customer ID for Combo Plan (Unlimited 599 Plan (+) with Digital Setup Box TV Connection) but I get 3 ID’s as Per Ortel Management:-
1. Unlimited Internet 599 Plan Customer ID – 663390
2. Cable Connection (which is Unknown for me) Customer ID – 700564
3. Digital Setup Box TV Connection Customer ID – 685410
After so many wastes of my precious time and argument they surrender that this is a Management fault so I said I wish Close my Cable ID, and Adjust its Amount 550/- in my Digital Setup Box TV Connection and remain 450/- I will pay with bill of Next Month, and start my Digital Setup Box TV Connection. Because I wish to Consideration from your side because it’s completely Mistake and Miss Management of Ortel not mine.
I WISH CONVERT MY CONNECTION INTO COMBO PLAN (UNLIMITED 599 PLAN (+) WITH DIGITAL SETUP BOX TV CONNECTION) in 1 Customer ID and Add my 450/- in my Bill of Next Month. And start my Digital Setup Box TV Connection
If you will not support me & not solve my problem, then how I will recommend to any one for Ortel.
It’s requested to you that please solve my Problem as soon as Possible.
Please Reply me If you Received my Mail with Complaint.
Thanks with Regards
Rajesh Kukreja
It is my frequently complain about Ortel sir if you are not able to solve my problem please clarify me so that i can do change my internet provider .
As it is a Orissa base company so it is my first choice but i am realising that i have choosing a such company they dont know what is coustomer care because for all 24hr the coustomer care is busy they dont have any time for log a complain.
my no [protected].
As it is a Orissa base company so it is my first choice but i am realising that i have choosing a such company they dont know what is coustomer care because for all 24hr the coustomer care is busy they dont have any time for log a complain.
my no [protected].
Respected Sir,
i use your broadband of the unlimited plan if 512 kbps.My internet speed is too slow to work on.
Member No.:00572369
Name:Pushkar Banerjee
Add1:Comfort 056A Utsa, Rajarhat.
My net speed is below 200 kbps & is very irritating to work on this slow speed.So, i would like to get a quick response from your staff members & solve my problem.
This is for u'r kind information & necessary actions please.
Pushkar.
i use your broadband of the unlimited plan if 512 kbps.My internet speed is too slow to work on.
Member No.:00572369
Name:Pushkar Banerjee
Add1:Comfort 056A Utsa, Rajarhat.
My net speed is below 200 kbps & is very irritating to work on this slow speed.So, i would like to get a quick response from your staff members & solve my problem.
This is for u'r kind information & necessary actions please.
Pushkar.
We Sepco （from China, working in Kamalanga GMR power plant） got internet connection with bandwidth 8MBPS, from Ortel Angul Branch, and payments almost RS80000/month, but I test the speed in our site through www.speedtest.net to access HongKong site, only get 0.3Mbps download speed, all users said its very slow, we have complained many times. I doult Ortel's Internet services, they promised me to get 8MBPS in the end in our site, but I have never seen.They told me there some problem our router, but I use the internet cable from Ortel and insert computer, also slow.also slow.we cant bear it again.
Dear Sir/Madam,
This is inform you that on dated 04.06.2011 i had given Rs. 200/- for 2 months advance for cable connection to my home set top box exchange offer. Your representative Mr. Nihar had told me that on 05th of June you will get connection. But till now there is no respond from your representative side or from ur office. Please take a necessary action. Otherwise i will discontinue it. The details given below.
MONEY RECEIPT NO. 167706, DATED 04.06.2011
NAME - M NAGESWAR RAO,
AT - MAHAVIR BASTI, NEAR HANUMAN TEMPLE, VSS NAGAR, BBSR - 751007
PHONE NUMBER. [protected]
Thanks & Regards
Nagesh
This is inform you that on dated 04.06.2011 i had given Rs. 200/- for 2 months advance for cable connection to my home set top box exchange offer. Your representative Mr. Nihar had told me that on 05th of June you will get connection. But till now there is no respond from your representative side or from ur office. Please take a necessary action. Otherwise i will discontinue it. The details given below.
MONEY RECEIPT NO. 167706, DATED 04.06.2011
NAME - M NAGESWAR RAO,
AT - MAHAVIR BASTI, NEAR HANUMAN TEMPLE, VSS NAGAR, BBSR - 751007
PHONE NUMBER. [protected]
Thanks & Regards
Nagesh
HORRIBLE CUSTOMER SERVICE AT KOLKATA
My Internet has been out of order -last 15 days.
There customer service phone lines are either not responding or a security guard is posted there who keeps saying I am just a guard and your complaint will be informed to Ortel.
I am not interested to continue with ortel anymore.
Advise to all- Think before opting for ortel com.
My Internet has been out of order -last 15 days.
There customer service phone lines are either not responding or a security guard is posted there who keeps saying I am just a guard and your complaint will be informed to Ortel.
I am not interested to continue with ortel anymore.
Advise to all- Think before opting for ortel com.
Hi I am Deepak Kumar Mishra (214497), it is true that the customer care units behavior is so rude that I want to disconnect my Ortel Net connection from this month.And as per my monthly plan the company produce me the bill amount higher (Rs.942.93ps) than my plan amount e.g. Rs.600/- p.m. Though I was avail another 200 mb extra, the bill amount should be near about Rs.800/-.
I personally mail to [protected]@ortelgroup.com, [protected]@ortelgroup.com, [protected]@ortelgroup.com requesting them to provide me the bill before 15/10/2011.And the bill they produced me is after 15/10/2011 which is after due date.That means the company wants the fine amount from the customer with fraud billing statement.
That's why I have no option but to switch over this type of service provider to another one.
I personally mail to [protected]@ortelgroup.com, [protected]@ortelgroup.com, [protected]@ortelgroup.com requesting them to provide me the bill before 15/10/2011.And the bill they produced me is after 15/10/2011 which is after due date.That means the company wants the fine amount from the customer with fraud billing statement.
That's why I have no option but to switch over this type of service provider to another one.
I will kill that ...
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+91 97 7609 1111 (Orissa)
+91 89 1326 0326 (Vizag)
+91 33 4001 6891 (Kolkata)
C1, Chandrasekharpur, B.D.A. Colony, Bhubaneswar, Odisha, India - 751016