Abt Maruti Suzuki - Service Station — Improper Service and vehicle not delivered on time

Address:

Chennai, Tamil Nadu

Dear All,

Good Morning…

This is Mrs. Rajasekar.

I left my Swift VDI TN18X 2259 on 24.09.2012 (Monday) at ABT Maruti, Ambattur Station. The vehicle was taken by Mr. Jayakumar from our house due to stering Problem. They said it was not a major one. Once the vehicle has been taken no updated was given from the executives regarding the vehicle. Next day, I myself went to the Service station and they informed the senior person attending the vehicle was on leave and they shall call or intimate the next day. But till now no update was not given on the vehicle through phone. We have already given for service few days before the problem raised. They are supposed to check the oil, maintenance and stering during the service. I thought ABT are very good service, but I am really sorry to say that the service they do is really bad. They don’t deliver the vehicle properly on time. My husband is facing lot of problems without the vehicle. Since he is a surgical patient we are much worried about his travelling. Pls see to that the vehicle is delivered on time so you have customer satisfaction. Kindly do take steps to deliver the Vehicle on time in the future days to come and give update regarding the status of vehicle and don’t wait for the customer to ask. Please give me a detailed explanation why a new care (6 months old) has been delivered without proper verifications during the service.

Note : Your immediate action in this regard is solicited.

Pls contact me at [protected] or my hubby at [protected]

Regards,
DeviSekar