Acer / Aspire 5745 — Part not replaced yet

Address:

Lucknow, Uttar Pradesh

Hello,

I bought an Acer Notebook Aspire 5745 on 19th Octber 2010 from Sigma Mall,Lalbagh Lucknow. Within 8 months the LCD started to malfunction. I have visited the service centre on 16th June 2011 and registered my complaint (case id:[protected]. I was informed that the LCD will be replaced within a week at the latest. Acer did not replace the LCD within a week as promised. When I called them on 22nd June, they promised me that the issue would be resolved by 25th June for sure. Even on 25th I did not receive the new LCD. When I called them, I was informed that they would take 2 to 4 days more to get the LCD as the supplies had not come from Bangalore. They have been saying this from the beginning.

I informed them that it is unacceptable that a new netbook malfunctions within 8 months and the part is not replaced even after two weeks. I asked them for the telephone number of the national head of customer service. They said that they do not have the number but gave me the toll free number[protected] and an email address acer.[protected]@intarvo.com. Calling the toll free number was not of much help either. I bought the Acer netbook for work purposes and its malfunctioning is causing me enormous hardship.

I must say with great restraint that I am disappointed with Acer’s netbook and its after-sales service and would not advise others to purchase their netbooks.

Kindly Give the solution to me on my email address [protected]@gmail.com.I would be obliqued.