[Resolved]  Acer Co. (Pvt.) Ltd. — Misbehavior of service center manager

Address:

Surat, Gujarat

This is to bring to your notice about the misbehavior of your Service Center manager namely Mr. Rajendra Shah posted at Surat(Gujarat) dated 26th July 2010 at 4:10pm.
The matter goes like this:
I had some issues with charger so when in morning I called call center (technical support) they told me that first show it to the service center and then after we'll generate the complaint ID for you and when I went to service center they were not ready to entertain me without the complaint ID and because of this I got late to office by 2.5hrs,till this level of inconvenience also I didn’t mind but at 4:00pm when I went again with the complaint ID they found it incorrect somehow and asked me to sit there and wait for the SMS to come and then only I'll be entertained despite that they were able to see my ID in their system and found it incorrect but gave me this information later after I called to higher authority Mr.Paresh at Ahmedabad, so I got angry at the service center manager and what he said is as follows in a very high pitch and with abusive language:
"I am oblidging you by giving adapter from my stock and you are talking to me like this,you dont have right to talk like this and that do whatever you can and keep sitting I won't replace it even after 10 days"

Is this the way a troubled customer should be looked after???
Is this expected from the MNC like Acer Co. Pvt. Ltd.????
Does the customer doesn’t even owe right to yell at the end of the day after so much trouble????