[Resolved] Acer Laptop — Product & Service

shree_1276

from Khammam, Telangana

Address:

Udupi, Karnataka

I bought 2 Acer 4741z laptops from Bangalore Acer mall showroom ( August-2010), I use them for work mostly simple presentations & Excel reports. Nothing crazy, fancy work. While one of them is still working okey, 2nd one is just NOT been working fine at all. From the 1st day, there were issues with hardware ( battery lock broke first) , then the keypad stopped working. Got it replaced ( Warranty) in their Mangalore service center. A month later the problem started again ( January 11), this time gave it to their Manipal service center & a week later response I get is - "we havent recvd the keypad yet"!!!!!!!! . They dont even have a spare laptop to provide, I just couldnt work for a week. PLEASE DONT BUY ACER LAPTOPS OR PRODUCTS, they are waste. Even if you buy, find a different service provider, DONT go to Acer authorized agents.

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Aug 13, 2020

Complaint marked as Resolved

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shree_1276

from Khammam, Telangana

Update on 29/01/11-

keypad replaced 2nd time in 3 months !!!, I got back the laptop back on 28th January evening, checked it after an hour, it was still the same !!!... wasnt functioning. Took it back on 29th Jan to their "authorized" service center, they said its "motherboard" problem...

HOW AM I SUPPOSED TO TRUST THEM??, why cudnt they figure this out the first time they kept the laptop for repair for a week?????????

I am just fed up with this now, wont have the laptop for another week ( they need it to replace the motherboard). Its been one of my worst purchases ever.. NEVER RECOMMEND IT