[Resolved]  Acer Laptop Within Warranty Period — Dvd writer of the laptop fails to read some DVDs

My laptop is purchased within a year. Since long the DVD writer provided with the laptop fails to read most of the DVDs which our another computor can well read. though I have tried to contact the customer service many a times no one is responding. About 10 days ago, once some one responded but he told me to hold on and till 15 to 20 minutesI got no reply. But when I contacted their services centres once in Bhubaneswor and once in Kolkata, the reply was they need a complaint number given by their customer care. But when the customer care is not atall responmding me though I have tried to contact them saveral times, where from I shall tell the customer care climpalint number. The service centres are not providing me the required service. My study has humpered a lot for the negligence of the company. I thing it is now effecting my carrier. Sitngent action is prayed for such lapses by the company.